Please be aware of the following dates where you may see a delayed response from the Support team, while our team takes some time off.
- Monday, February 15:
- Closed
- Friday, February 19:
- Live chat disabled
- Phone support disabled
- Delayed response time on non-urgent issues
- No change in email & portal ticket submission
- Staffed 24 hours, but agents only working high severity cases
- Wednesday-Thursday, Feb 24-25
- Modified chat hours (12pm CST-6pm CST)
- Delayed response time on non-urgent issues
- Friday, February 26
- Modified chat hours (10am-5pm CST)
We will return to normal business hours and all channels operating on Monday, March 1. As a reminder, you can submit support cases through the portal, following the guide here.
Thank you for your patience during the month, so our agents can take some much needed time off.
