Sponsor Tracking Update - Notifications are temporarily suspended (11/11)

  • 11 November 2015
  • 4 replies

Userlevel 6
Badge +3
We have temporarily suspended Sponsor Tracking notifications while we address an issue that was causing false positives to be triggered in Sponsor Tracking.  These issues are due to a recent change in how LinkedIn profiles are formatted.  Gainsight Users will not receive any notifications of tracked sponsors during this time.  We will notify you once this is re-enabled - expected to be around 11/13.

4 replies

Userlevel 6
Badge +3
Update on Sponsor Tracking:  We are continuing to work through issue resolution with Sponsor Tracking - this is not be reactivated on 11/13.  Updates will continue to be posted here on the issue.
Userlevel 7
Badge +9
I have seen a number of Sponsor Tracking changes this week in my instance. I am wondering if I should advise my teams to disregard, or if Sponsor Tracking is back ON now.
Userlevel 4
Hi, has Sponsor Tracking been turned back on yet? Thanks for any status you can share.
Userlevel 6
Badge +3
Sponsor Tracking is now re-enabled and you should receive notifications again.  No historical notifications will be triggered.  Thank you for your patience as we resolved this issue.