Service Incident Follow Up: February 28, 2017

SUMMARY

On February 28th, 2017, one of our key services providers, AWS, experienced a major service interruption. During the service interruption, Gainsight placed application queues in paused mode in order to try and minimize the impact. 

IMPACT 

Application queues were paused between the hours of 12:30pm and 7:00pm CST. Once the queues were un-blocked, processing resumed, however processing times were delayed. In some instances, executions were not resumed resulting in a failed execution.

IMPACTED AREAS

Connectors: Segment, Google Analytics, Zendesk, Mixpanel, S3
Data Load API
Rules Engine
Copilot: Outreaches and Powerlists

FOR MORE INFORMATION

If you're unsure of how to identify failures and/or if you have additional questions, please open a ticket with us by sending a note to support@gainsight.com.