Productboard integration with Gainsight!!

  • 22 December 2021
  • 29 replies
  • 614 views
rahul_prayakarao
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We are planning to integrate Productboard with Gainsight to

  • Provide a single source of truth on all the feature requests that a customer has shared in the C360 section
  • Submit feature requests on behalf of the customer directly for Gainsight
  • Enrich a feature request by giving visibility to other CSMs (tag other customers, ability to upvote or share comments)

I would like to hear if this excites you? Do share some use cases on how this integration will be helpful for you.

 

Note: Please mention if your Product team is using Productboard or any other roadmapping tools like Aha! or ProductPlan.

29 replies

A
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We currently use Aha! at the moment.

B
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We currently use Aha and it would be great if we could connect the two tools! 

rahul_prayakarao
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@tcolacicco thank you for bringing this up. Our goal is to bring all the historical data and also tag existing requests to a customer. We are working with Productboard on this. We have a sync up call with PB after holidays to explore options and see how soon we can close this gap. I will keep you in the loop and if needed schedule a call to take your inputs and options.

rahul_prayakarao
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@tricia @AgassiTran @BrittanyReichwald we are going to build integration with Aha very soon (in the next couple of quarters). I would like to schedule some time in the first/second week of October to understand your use cases. Please let me know if you are interested.

rahul_prayakarao
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@jeynreyn thank you for your interest. We are planning to roll out a beta by end of Q2 (July timeframe). In this release, a CSM will be able to submit notes directly from the C360 page. And also get updates on the features (High level summary, status etc) when a Product Manager accepts their request and tag it to a feature in Productboard.

S
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We are interested in this feature and would love more information.

jeynreyn
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@rahul_prayakarao OK, thanks for confirming. We hope to move to NXT this Summer and take advantage of the new enhancements there. Thanks!

Jenn
n.ladeur
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@myoung I am looking to integrate Uservoice data into Gainsight, can you give me more information on this existing integration. We’d like to bring in data about ideas related to account and users. 

myoung
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Hi @n.ladeur - you can do that with our integration. Just get in touch with support@uservoice.com and they can get you going!

rahul_prayakarao
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@tcolacicco Thanks for showing your interest in this. I will speak with your CSM and ask them to nominate you for the beta. 

rahul_prayakarao
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@schartol in the first phase of Gainsight - Productboard integration we are planning to 

  • Let CSMs raise enhancement requests on behalf of their customers from C360 section
  • A single section to look at all requests and roadmap items of a specific customer along with data points (like PM, team, release alignment) once an enhancement request gets accepted.

Down the line, CSMs will be able to view requests raised by other CSMs and tag their own customers who might be interested in that enhancement request.

 

rahul_prayakarao
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@AgassiTran  @BrittanyReichwald  Aha integration is next on our list. There is no timeline on this yet. 

A
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Does the GS Admin also need to be an admin in ProductBoard for this integration to work? 

L
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We have both productboard and gainsightPX, your integration should really accommodate both products/platforms. 

~ Thank you! Leah
rahul_prayakarao
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@adil.malik No. You can request the ProductBoard access token from the relevant person as a one time activity.

rahul_prayakarao
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@lpicone Completely agree with you. Integration with Gainsight PX is on our roadmap.

jeynreyn
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rahul_prayakarao, I neglected to ask if this Productboard integration will be available with our SFDC instance? or only with NXT?

 

 

Jenn
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Howdy - we recently enabled the new horizon layouts and Productboard integration. Or experience has been positive so far as this is the first instance of data sync coming out of PB. Our CSM team is just starting to enter new requests from the C360. 

Kudos to the GS Dev and PB teams for making this initial beta happen! 🙌🏼

Our biggest challenge is that we have over 2100 notes and feature items in PB, but we can only view and sync items created within Gainsight. Without the ability to perform a sync for historical requests and roadmap items/status, we expect user adoption will remain low.

Any info you can share around efforts to bridge this gap? We understand the current limitations with the APIs for PB lack many common queries and cause much frustration for our teams. We are open to helping with testing or validation of any solutions or manual workarounds. 

I appreciate any info you can share. Thanks again, happy Holidays!

jeynreyn
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@rahul_prayakarao We use to have Aha! but switched over to Productboard last year and it works well.

Our efforts have been to allow CSMs and SAMs as much insight in one spot (Gainsight) so it would be amazing to have a section in C360 to view an individual account’s feature requests right from within Gainsight (vs having to hop out to another tab for PB).
 

Also, the ability to submit an insight/note into Productboard right from C360 or a Timeline Activity note after a meeting or call would be very helpful as well as this is the junction of when we learn of our customers’ feedback and feature requests. I was hoping your Chrome extension would allow this but it does not currently for some reason.

Do you have an estimated roll out time for this feature? 

Jenn
T
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Is there an updated timeline on the Aha integration? 

T
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@rahul_prayakarao Yes please! Happy to talk and help move this along in any way I can. cc @anasrollahiHandshake 

jeynreyn
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Thank you @rahul_prayakarao Looking forward to seeing it. :)

Jenn
myoung
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There is a UserVoice/Gainsight integration that does all of these things already, as well.

dhooton
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Is this for Gainsight feature requests or feature request of our customers for our software?

dstokowski
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@dhooton Feature requests of your customers for your software

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