Productboard integration with Gainsight!!

  • 22 December 2021
  • 34 replies
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We are planning to integrate Productboard with Gainsight to

  • Provide a single source of truth on all the feature requests that a customer has shared in the C360 section
  • Submit feature requests on behalf of the customer directly for Gainsight
  • Enrich a feature request by giving visibility to other CSMs (tag other customers, ability to upvote or share comments)

I would like to hear if this excites you? Do share some use cases on how this integration will be helpful for you.

 

Note: Please mention if your Product team is using Productboard or any other roadmapping tools like Aha! or ProductPlan.

rahul_prayakarao 2 months ago

@gunjanm This feature will be GA’ed with Oct release but existing/interested customers should be able to get early access in Aug.

Please note that this is going to be a manual step, where

  • You have to request the PB support team for a CSV file and upload it in Gainsight using the Bulk API connector.
  • You have to upload the list of company records from Productboard into Gainsight (again as a .CSV from PB support team) within Product Requests admin page.

The first step can be repeated periodically and second step should mostly be a one time thing. Since PB does not have Public APIs, this was the best work around that we could come up with.

 

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@rahul_prayakarao can we get access to this yet?

@rahul_prayakarao - thanks for the update and we’re excited to have a manual option to finally get users to adopt this feature. Should we contact Support or our CSM to get added to the early access in Aug? Is there anything preventing us from importing records today into the GS objects for feature requests?

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@rahul_prayakarao please ensure Amplitude is signed up for the early access. Thanks!

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@gunjanm This feature will be GA’ed with Oct release but existing/interested customers should be able to get early access in Aug.

Please note that this is going to be a manual step, where

  • You have to request the PB support team for a CSV file and upload it in Gainsight using the Bulk API connector.
  • You have to upload the list of company records from Productboard into Gainsight (again as a .CSV from PB support team) within Product Requests admin page.

The first step can be repeated periodically and second step should mostly be a one time thing. Since PB does not have Public APIs, this was the best work around that we could come up with.

 

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@rahul_prayakarao any updates?

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@tcolacicco thank you for bringing this up. Our goal is to bring all the historical data and also tag existing requests to a customer. We are working with Productboard on this. We have a sync up call with PB after holidays to explore options and see how soon we can close this gap. I will keep you in the loop and if needed schedule a call to take your inputs and options.

Howdy - we recently enabled the new horizon layouts and Productboard integration. Or experience has been positive so far as this is the first instance of data sync coming out of PB. Our CSM team is just starting to enter new requests from the C360. 

Kudos to the GS Dev and PB teams for making this initial beta happen! 🙌🏼

Our biggest challenge is that we have over 2100 notes and feature items in PB, but we can only view and sync items created within Gainsight. Without the ability to perform a sync for historical requests and roadmap items/status, we expect user adoption will remain low.

Any info you can share around efforts to bridge this gap? We understand the current limitations with the APIs for PB lack many common queries and cause much frustration for our teams. We are open to helping with testing or validation of any solutions or manual workarounds. 

I appreciate any info you can share. Thanks again, happy Holidays!

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@lpicone Completely agree with you. Integration with Gainsight PX is on our roadmap.

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@adil.malik No. You can request the ProductBoard access token from the relevant person as a one time activity.

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We have both productboard and gainsightPX, your integration should really accommodate both products/platforms. 

Does the GS Admin also need to be an admin in ProductBoard for this integration to work? 

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@rahul_prayakarao Yes please! Happy to talk and help move this along in any way I can. cc @anasrollahiHandshake 

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@tricia @AgassiTran @BrittanyReichwald we are going to build integration with Aha very soon (in the next couple of quarters). I would like to schedule some time in the first/second week of October to understand your use cases. Please let me know if you are interested.

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Is there an updated timeline on the Aha integration? 

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@tcolacicco Thanks for showing your interest in this. I will speak with your CSM and ask them to nominate you for the beta. 

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Hi @n.ladeur - you can do that with our integration. Just get in touch with support@uservoice.com and they can get you going!

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@myoung I am looking to integrate Uservoice data into Gainsight, can you give me more information on this existing integration. We’d like to bring in data about ideas related to account and users. 

@jeynreyn - our organization also uses Productboard with PX / NXT and are very eager to have PB feature request visibility from within the C360. Being able to add notes or feature requests would also be very cool.

For our purpose, it would be critical to view a list of feature requests with feature ID, description, created/modified dates, and the Estimated Release field. 

Chomping at the bit to test this out so let me know if we can join a beta. Thanks! 

Apologies - obviously intended for @rahul_prayakarao 

@jeynreyn - our organization also uses Productboard with PX / NXT and are very eager to have PB feature request visibility from within the C360. Being able to add notes or feature requests would also be very cool.

For our purpose, it would be critical to view a list of feature requests with feature ID, description, created/modified dates, and the Estimated Release field. 

Chomping at the bit to test this out so let me know if we can join a beta. Thanks! 

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@rahul_prayakarao OK, thanks for confirming. We hope to move to NXT this Summer and take advantage of the new enhancements there. Thanks!

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@jeynreyn this is going to be an NXT feature only.

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rahul_prayakarao, I neglected to ask if this Productboard integration will be available with our SFDC instance? or only with NXT?

 

 

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Hello @rahul_prayakarao ,

For us, this would allow the Customer Success team to save clicks as they can submit customer Notes within Gainsight. It would also provide greater visibility into updates as they occur in Productboard.

I think an essential piece is linking the Features back to the Companies that have associated Notes.

Best,

Ben W.

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Thank you @rahul_prayakarao Looking forward to seeing it. :)

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@jeynreyn thank you for your interest. We are planning to roll out a beta by end of Q2 (July timeframe). In this release, a CSM will be able to submit notes directly from the C360 page. And also get updates on the features (High level summary, status etc) when a Product Manager accepts their request and tag it to a feature in Productboard.

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