New C360/R360 Beta Documentation


Userlevel 5
  • Gainsight Employee: Team Captain
  • 34 replies

We recommend reading the Change Management article to learn about the new and improved functionalities in the new C360/R360. We'd love to hear your thoughts on how we can improve the following new articles:

  • For detailed information about how to configure the new C360/R360, refer to this Admin Guide.
  • For detailed information about end user experience, refer to the User Guide.

Note: Few of the new C360/R360 articles are still being evaluated, and changes may occur before we make the new 360 experience available to all customers. For any feedback, comment on this post below.

FYI @gopal_rao_kallepu@neelam_mukherjee@Sneha Naranje@Raimy Paulson@Divya@Cornelia@anirbandutta 
 

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12 replies

Userlevel 6

Congrats team.

@Cornelia you can make this appear in the UI of your group for our Beta Buddies maybe? :) 

Userlevel 6
Badge +4

I think it’s a kind of made up word but I don’t think that’s how you spell it :)

Ref: https://support.gainsight.com/Gainsight_NXT/07360/New_360_Experience/About/Change_Document_for_New_C_R360_Beta#Improved_Layout_Management_Experience

Userlevel 6
Badge +4

Not sure exactly what this is trying to say: 

Ref: https://support.gainsight.com/Gainsight_NXT/Timeline/02Admin_Guides/Configure_Automatic_Milestone_Types_(Beta)

Userlevel 6
Badge +4

Also, just want to shout-out to the docs team for including more before and after content in the docs!

Userlevel 6
Badge +4

A bit picky, but can all the references to paid add-ons (like people maps, Customer Intelligence, etc.) be made clear that they are indeed paid extras? Because this is a new feature, admins don’t know what is new and included and what is not.

So who is to say that Sponsor Tracking isn’t included now with the new C360 People section? The videos and documentation are kind of ambiguous and don’t call out the “if you pay for this feature, it’s move here...”. They really just say “look it’s here!”. 

Userlevel 6
Badge +4

Can this be corrected to say that it is based off of the Original contract Date?

 

 

While date added in Gainsight and original contract date may be the same, they are not the same reference point.

 

Ref: https://support.gainsight.com/Gainsight_NXT/07360/New_360_Experience/Admin_Guides/Configure_Summary_Section_in_360_(Beta)

Userlevel 3

@sakum

When will these updates be LIVE?

Userlevel 6
Badge +4

Can this also be updated to clarify that the reference field for this is? I believe it to be “Company>Renewal Date” but as we don’t use this field I can’t verify it.

 

 

 

Ref: https://support.gainsight.com/Gainsight_NXT/07360/New_360_Experience/Admin_Guides/Configure_Summary_Section_in_360_(Beta)

 

In general, the documentation should be explicit in what field(s) something references. There is no one universal ‘renewal date’. Saying something like ‘the renewal date references the renewal date’ is just a tautological statement not a technical description.

Userlevel 6
Badge +4

Is this just a duplicate, or is one of these intended to be something else?

 

 

Ref: https://support.gainsight.com/Gainsight_NXT/07360/New_360_Experience/Admin_Guides/Configure_Summary_Section_in_360_(Beta)

Userlevel 3
Badge +2

Is there a way to preview the beta from the team view on the salesforce account page?

Userlevel 6
Badge +4

Is there a way to preview the beta from the team view on the salesforce account page?

only way I saw the new view show up in Team View (SFDC widget) was AFTER I published a new layout

Userlevel 3
Badge +2

Also, and appologies if I missed this, but where do we configure this status that is showing on the People Section of the beta 360? Is this a person status? 

 

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