Need inputs -- Supporting multi-valued attributes in Connectors

Hi Ritesh,

Please refer support ticket (gainsight.zendesk.com/agent/tickets/195493) for more details

Contrast Security wants to push JIRA incidents data into GS. But they can’t because one of the fields they’re bring is Multi-Arrayed. Name of the field is ‘Customers’, I think it is Muli-arrayed string data type. It has mutiple Account names. It is the only field they can use to tie JIRA data with Company object in GS.

This is the XML that Matt (GS Admin) shared in the ticket regarding the Customers field:

-------------------------------------------------------------

<rss version="0.92">

<channel>

<title>Contrast</title>

<link>https://contrast.atlassian.net</link>

<description>This file is an XML representation of an issue</description>

<language>en-us</language>

<build-info>

<version>1001.0.0-SNAPSHOT</version>

<build-number>100206</build-number>

<build-date>08-09-2022</build-date>

</build-info>

<item>

<title>[CUST-1827] Allow groups to manage their own integrations</title>

<link>https://contrast.atlassian.net/browse/CUST-1827</link>

<project id="10900" key="CUST">Customer Requests</project>

<description><p>The customer would like groups to have access to and manage their own integrations. </p> <p><b>Problem</b>: Only the org admin (Dan) can manage integrations. Users need to request an integration and Dan is the only one who can modify it. Also, if a team onboards a new app, they need to remind Dan to add the app to the integration. </p> <p><b>Solution</b>: Make integrations work at the group level, instead of an app level. This will help because-<br/> 1. Users in a group have access to all integrations in their group, including the ability to create, modify and delete integrations.<br/> 2. If the app team onboards a new app to their group, the app is automatically added to the integration also</p></description>

<environment/>

<key id="61882">CUST-1827</key>

<summary>Allow groups to manage their own integrations</summary>

<type id="3" iconUrl="https://contrast.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/11118?size=medium">Task</type>

<priority id="4" iconUrl="https://img.icons8.com/small/16/000000/sorting-arrows.png">Standard</priority>

<status id="10003" iconUrl="https://contrast.atlassian.net/images/icons/status_generic.gif" description="">Blocked</status>

<statusCategory id="2" key="new" colorName="blue-gray"/>

<resolution id="-1">Unresolved</resolution>

<assignee accountid="6148db8d071141006ab211a1">Michael Clausen</assignee>

<reporter accountid="557058:2dad763e-6186-4a78-b9bb-a459ea02fc32">Former user</reporter>

<labels>

<label>C:HSBC</label>

<label>C:IBM</label>

<label>C:LibertyMutual</label>

<label>C:Omnicom</label>

<label>C:SantanderUK</label>

</labels>

<created>Tue, 12 Jun 2018 16:19:56 -0500</created>

<updated>Thu, 25 Aug 2022 01:39:31 -0500</updated>

<component>TeamServer</component>

<due/>

<votes>0</votes>

<watches>6</watches>

<comments>

<comment id="82155" author="557058:0f183336-e1e9-4069-bc0a-f1d49520e610" created="Fri, 15 Jun 2018 13:35:36 -0500"><p>IBM is looking for Slack integration this way. </p></comment>

<comment id="98804" author="557058:2dad763e-6186-4a78-b9bb-a459ea02fc32" created="Wed, 29 May 2019 10:54:08 -0500"><p><a href="https://contrast.atlassian.net/secure/ViewProfile.jspa?accountId=5b7afebac5e21441d092994f" class="user-hover" rel="5b7afebac5e21441d092994f" data-account-id="5b7afebac5e21441d092994f" accountid="5b7afebac5e21441d092994f" rel="noreferrer">Josh Anderson</a> This is the request to have admins manage their own integrations</p></comment>

<comment id="98806" author="5b7afebac5e21441d092994f" created="Wed, 29 May 2019 10:55:04 -0500"><p><img class="emoticon" src="/images/icons/emoticons/thumbs_up.png" height="16" width="16" align="absmiddle" alt="" border="0"/> thank you <a href="https://contrast.atlassian.net/secure/ViewProfile.jspa?accountId=557058%3A2dad763e-6186-4a78-b9bb-a459ea02fc32" class="user-hover" rel="557058:2dad763e-6186-4a78-b9bb-a459ea02fc32" data-account-id="557058:2dad763e-6186-4a78-b9bb-a459ea02fc32" accountid="557058:2dad763e-6186-4a78-b9bb-a459ea02fc32" rel="noreferrer">Former user</a>!</p></comment>

<comment id="117256" author="5c0005236b98a11ccd36357f" created="Tue, 10 Dec 2019 13:40:04 -0600"><p><a href="https://contrast.atlassian.net/secure/ViewProfile.jspa?accountId=5d0a1e6cabb08f0c4e665ebc" class="user-hover" rel="5d0a1e6cabb08f0c4e665ebc" data-account-id="5d0a1e6cabb08f0c4e665ebc" accountid="5d0a1e6cabb08f0c4e665ebc" rel="noreferrer">Former user</a>, there are quite a few new opportunity requests linked to this Epic</p> </comment>

</comments>

<issuelinks>

<issuelinktype id="10003">

<name>Relates</name>

<inwardlinks description="relates to">

<issuelink>

<issuekey id="163859">PROD-1806</issuekey>

</issuelink>

</inwardlinks>

</issuelinktype>

</issuelinks>

<attachments> </attachments>

<subtasks> </subtasks>

<customfields>

<customfield id="customfield_12000" key="com.atlassian.servicedesk.approvals-plugin:sd-approvals">

<customfieldname>Approvals</customfieldname>

<customfieldvalues> </customfieldvalues>

</customfield>

<customfield id="customfield_12510" key="com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons">

<customfieldname>Category</customfieldname>

<customfieldvalues>

<customfieldvalue key="10733">

<![CDATA[ New Hire ]]>

</customfieldvalue>

</customfieldvalues>

</customfield>

<customfield id="customfield_13627" key="com.atlassian.jira.plugin.system.customfieldtypes:multiselect">

<customfieldname>Customers</customfieldname>

<customfieldvalues>

<customfieldvalue key="29026">

<![CDATA[ IBM ]]>

</customfieldvalue>

<customfieldvalue key="29045">

<![CDATA[ Liberty Mutual Insurance ]]>

</customfieldvalue>

<customfieldvalue key="29074">

<![CDATA[ Omnicom Group ]]>

</customfieldvalue>

<customfieldvalue key="29102">

<![CDATA[ Santander UK ]]>

</customfieldvalue>

</customfieldvalues>

</customfield>

<customfield id="customfield_12300" key="com.atlassian.jira.plugins.jira-development-integration-plugin:devsummarycf">

<customfieldname>Development</customfieldname>

<customfieldvalues> </customfieldvalues>

</customfield>

<customfield id="customfield_11000" key="com.pyxis.greenhopper.jira:gh-lexo-rank">

<customfieldname>Rank</customfieldname>

<customfieldvalues>

<customfieldvalue>2|hzl11j:</customfieldvalue>

</customfieldvalues>

</customfield>

<customfield id="customfield_10301" key="com.pyxis.greenhopper.jira:gh-sprint">

<customfieldname>Sprint</customfieldname>

<customfieldvalues> </customfieldvalues>

</customfield>

<customfield id="customfield_13362" key="com.atlassian.jira.ext.charting:firstresponsedate">

<customfieldname>[chart] Date of First Response</customfieldname>

<customfieldvalues>

<customfieldvalue>Fri, 15 Jun 2018 18:35:36 +0000</customfieldvalue>

</customfieldvalues>

</customfield>

</customfields>

</item>

</channel>

</rss>

@Ritesh Sharma  What is the ETA on completion of supporting multi-faceted fields from Jira?  I have a help desk ticket in regards this issue: (#207753)

Hi @Ritesh Sharma 
I’m checking now how I could import the Components field from JIRA issues, and I see it’s not available among the fields allowed, so I guess it’s a valid case.

I don’t know too much about Jira but let me know if I can help in any way.

Cheers,