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The March v6.12 release of Gainsight CS for the Salesforce edition is live in Sandboxes. Many of the enhancements in this release are focused on saving our Admins time! Highlights from this release include: View detailed logs for the activities that admins perform while building and fetching data in Query Builder. Select unique identifiers for person records, beyond just their Email. Add internal Gainsight users in People Maps as influencers. Create a new Sandbox and refresh it from the Sandbox Management page. You can read more about this release in the draft release notes. The production release is scheduled for March 17.
Hi Community! We want your feedback via a live advisory session with our Product Management team What is the Agenda of this Virtual Customer Advisory Meeting?Understand the use cases that create duplicate records in Person, Company Person, and Relationship Person objects. If a solution were to be built around merging the duplicate records, as an admin, what functionalities would be helpful? Who is the right person to Enroll?Anyone who is has encountered the challenge of Person(contact) records duplication How are the duplicate records being fixed now? When is this happening? Wednesday, September 22nd at 11:00A ET / 08:00AM PT/ 08:30PM IST What should you do?Please register for the roundtable using this form. We will reply back with a calendar invitation. If you are unable to use Google forms due to company restrictions you can email email@example.com to sign up.
Hi Community! We want your feedback via a live advisory session with our Product Management team What is the Virtual Customer Advisory about?Understanding Customers is key to building strong Customer relationships. This in turn helps result in upsells and renewals and a positive customer journey.A Person Profile (Person 360) would help you understand a customer contact better and bring together all the necessary details in one place before you get in touch with them.We want to listen and understand:What are the details would you look at before a customer call and how do you currently get these details? What are the different teams in your organization and what kind of information is important to each of the different teams What are some of your business pain points around knowledge of customer contactsWho is the right person to Enroll?End Users who work with accounts and actively participate in customer conversations or admins or managers who are conversant with the use cases.When is t
What breaks now? Rule is scheduled to run at 09:00 AM. There is a filter condition for Created DateTime > (Subtract 1 day from Rule date) AND Created Date <= Rule date. This filters the data that is created b/w 09:01 AM previous day and 9:00 AM of Today (Rule date). What you may/may not realize is that a subtle issue with Rule date is that it is actually working as dateTime instead of just date and is using the Rule scheduled time for the time component instead of Start / End of day. Proposed fix is explained below above, let us know if this approach breaks anywhere! Our goal would be to release this solution soon. Proposed Fix : Honor simple english Created date < Rule date 12:00AM Created date >= Rule date 12:00 AM Created date > Rule date 11:59 PM Created date <= Rule date 11:59 PM Also this would operate in the timezone that is set in Rules Engine. For more background, please see [url=https://community.gainsight.co
[b]Maintenance Window : [/b] CST - Between 01:00 AM and 05:00 AM, Thursday, 24th November 2016 UTC - Between 07:00 AM and 11:00 AM, Thursday, 24th November 2016 IST - Between 12:30 PM and 04:30 PM, Thursday, 24th November 2016 [b]Activity :[/b] Gainsight has planned a scheduled deployment on MDA (Backend Services) as Patch Release. During this maintenance Rules queue will be in hold state intermittently for about 1 Hour. Soon after the deployment, queue will resume as normal. This deployment includes following fixes: [list=1] Address an issue with rule where wrong query is formed, when data-space has Account Object filter in it. Addressing a customer reported issue, where test email was failing due to malicious content error and unable to preview the outreach. Converting Activity 'Duration' field to seconds if mapped to Ca
[b]Activity:[/b] With reference to incident reported at [url=https://community.gainsight.com/gainsight/topics/service-incident-copilot-outreaches-failing-ih9deyipl02iy]https://community.gainsight.com/gainsight/topics/service-incident-copilot-outreaches-failing-ih9deyi...[/url] we will be applying emergency hotfix. [b]Maintenance Window:[/b] CST - Between 08:00 AM and 09:00 AM , Wednesday 14th September, 2016 UTC - Between 02:00 PM and 03:00 PM, Wednesday 14th September, 2016 The rules queue hold time will be [b]30 minutes[/b] during this window.The rules will be resumed immediately after the maintenance window.
We're running a contest during PULSE week for new Community members! Register on the Community this week (4/9 - 4/13), and start participating by the end of April, and we'll send you a.gift in May! The Gainsight Community is a great place for Gainsight Admins and Customer Success Ops* to ask questions, share best practices, suggest and vote for feature enhancements, and connect directly with Gainsight product experts. To join the Community, click the Register link in the upper right corner. Enter your name, work email address, and a password. Wa-la! [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/1982-7yi6vp_inline.jpg[/img] *All Gainsight customers are welcome. However, many of the conversations are focused on Gainsight configuration, which is typically handled by GS Admins or CS Ops.
Starting the week of October 9th, we’re launching free Virtual Instructor-Led versions of all our Gainsight training curriculum! Register [url=http://customersuccessuniversity.gainsight.com/classes]here[/url]. Why? Many people prefer having a real instructor for questions. We keep it fun and have a “co-pilot” (pun intended) available to help answer questions during the classes. Note: These classes are in addition to existing [url=http://customersuccessuniversity.gainsight.com/catalog#courses]On-Demand courses[/url]. Customers can take both ... no restrictions. Questions? Contact [url=mailto:firstname.lastname@example.org]email@example.com[/url]
[b]Activity : [/b] Emergency Hotfix will be released [b]Maintenance Window : [/b] CST - Between 12:00 AM and 2:00 AM , Tuesday 13th September, 2016 UTC - Between 05:00 AM and 7:00 AM, Tuesday 13th September, 2016 [b]Queue Hold Time : [/b] 1 Hours This release is to fix a bug in Scorecards where Overall Score is getting calculated wrongly. During this release, Rules Engine Queue will be in hold state for about 1 hour. Soon after the deployment, the queue will resume as normal. [b]Impact Details : PRODUCTION Environment[/b] Gainsight Application - SFDC : NO IMPACT Data Ingestion Queue - MDA : NO IMPACT Data Processor Queue - MDA : NO IMPACT Rules Engine Queue - MDA : Delay of 1 Hour expected. FOR MORE INFORMATION Please subscribe to this article for updates. If you have
Version 4.23 release of Gainsight includes the following enhancements: [list] [*]Cockpit Enhancements [*]Reporting Enhancements [*]Success Snapshot Enhancements [*]Surveys Enhancements [*]Rules Engine Enhancements[/list]To read the detailed release notes click [url=https://support.gainsight.com/hc/en-us/articles/204107328-Release-Notes-Version-4-23-February-2015]here[/url].
For companies delving into the realm of Customer Success for the first time or extending their capabilities and offerings to broaden their reach and expand their businesses, it is an exciting time to be a part of this growing movement and industry that is full of new opportunities and endless possibilities. It has been an enjoyable year getting to engage with other Gainsight users in this community that truly does foster the notion of Success for All! As 2016 comes to a close, I wish to extend a hearty THANK YOU to all of you at Gainsight who work so hard to make all of us successful: To the Engineering teams thank you for the hours you spend busily coding away to deliver an array of new features... To the Product Management teams thank you for expending much effort in trying to respond to every single idea that comes in showing the utmost respect for our contributions (even when they're wrong)... To the Support Teams thank you for tirelessly fielding ticket after ticket
Gainsight will push the Winter 5.11 release upgrade to Sandbox environments starting on February 3. The upgrade may take a few days to complete. The production upgrade will occur on February 20. This release includes several exciting improvements for CoPilot: [list] [*] Advanced Outreaches (AO) can now create and close CTAs as part of the Outreach Model [*] Conditional branching enables you to configure multiple pathways within an AO [*] In-line Survey question templates for AO [*] Automated migration option for converting 1.0 Email templates to 2.0 [*] Share the Relationship360 through AO, and log AO emails to SFDC [/list] You’ll also find these and more enhancements in the 5.11 release: [list] [*] Dashboard permissions are available for folders and at an individual level [*] Gainsight Connect is automatically enabled in all customer orgs after upgrading to v5.11 to sync data from SFDC to MDA standard objects [*] Gainsight Sharing Settings are available to set data ac
We would like to give a special Shout-Out to a few Community members who have recently demonstrated Success for All in the Community. The following members have gone the extra mile to help others by answering questions and solving problems. With so many helpful members, the Community becomes better each day! The Community is an amazing resource for all of us, but only if we continue to share our knowledge and best practices with others! [img]https://lh5.googleusercontent.com/D_-yakwWrH_GFgrHQGgsyMC_ubsiuHXcckrlIgp978BP3QEbECBCD-ILkfW5GjTi2tKbKA7nkrTmPg2dckSW5rTNqpgwOSqrr9ca-qpJJqnSwycwz3UKLUeFGCeU3SGXmZHXDa0f[/img] We want to recognize and appreciate the following Community Members for helping their peers: [list=1] [*] Melissa Allen [*] Diane Morneau [*] John Applebaugh [*] Samantha Braastad [*] Sarah Kiani [/list] We will be in touch very soon to send you a small token of our gratitude! Also, kudos and special thanks to these members who continue to help others on
[b]SUMMARY[/b] Gainsight will be releasing a Hotfix as follows: [b]Thursday, 2nd June 2016 between 3:00 AM to 6:00 AM CST[/b] This hotfix is for minor issues . During this schedule, some of the backend components along with queues will be in hold state. Once the deployment window is closed, all queues will be resumed. All objects that were scheduled to run during maintenance will run once the window is closed. Delays are expected in completion of Rules, Data Processor and Aggregations. [b]FOR MORE INFORMATION[/b] Please subscribe to this article for updates. If you have questions, please open a ticket with us by sending a note to [url=mailto:firstname.lastname@example.org]email@example.com[/url].
We really appreciate all of the product input that our customers take the time to share with us on the Community. Your feedback helps us build better products and services, and stay in tune with what customers want, need and expect. We want you to know that our product team listens and carefully considers your ideas and concerns. In the upcoming summer release (coming Sept. 5), I'm happy to report that we're implementing nearly 20 of your suggestions! Here's the complete [url=https://docs.google.com/spreadsheets/d/1TSm0whyqMXq06vreRNNe08dL14JngTjWF-KQ1hKnPx0/edit?usp=sharing]list[/url].
[b]Maintenance Window : [/b] CST - Between 01:00 AM and 06:00 AM, Thursday 15th September, 2016 UTC - Between 06:00 AM and 11:00 AM, Thursday 15th September, 2016 [b]Activity : [/b] Gainsight has planned a scheduled deployment on MDA (Backend Infrastructure) as Patch Release. During this maintenance Rules and Data processor queues will be in hold state for about 2 Hour. This deployment includes few bug fixes: [list=1] In Milestone's on charts from Report builder In Dashboard & QBR [/list] Soon after the deployment, all queues will resume as normal. [b]Queues Hold Time : [/b] 2 Hours [b] [/b] [b] [/b][b]Impact Details : PRODUCTION Environment[/b] Gainsight Application - SFDC : NO IMPACT Data Ingestion Queue - MDA : NO IMPACT Data Processor Queue - MDA : Delay of 2 Hours expected. R
[b]SUMMARY [/b] Gainsight will be deploying a Hotfix on April 21, 2016 as follows: [b] Thursday, April 21, 2016 from 5:00 AM to 7:00 AM CST[/b] During this schedule, some of the backend components will be in hold state. This will impact Rules, Data Processor and Aggregations. Once the deployment window has closed, all queues will be resumed. Any components that were scheduled to run during maintenance will run once the window has closed.
There is a sophisticated phishing scam making rounds today that we want our customers to be aware of. Please be alert for any message with the TO: address as hhhhhhhhhhhhhhhh... along with a bogus Google Docs link. If you receive a message like this, it is advised to delete it immediately. Please contact your IT dept. if you believe you've opened one of these links.
Gainsight's v5.10 release is planned for November 28*! Sandbox upgrades will happen on or after Nov. 13. The release contains many enhancements, but here are just a few of the highlights: [list] [*] [b]Timeline[/b]: notes are available in reporting; attachment limit increased to 30 MB; and option to sync activities to SFDC Events or Tasks [*] [b]Adv. Outreach[/b]: new scheduler available for Power Lists and Query Builder; ability to add 360 Layout link in email templates and preview email templates from the AO; and participant journey details available in activity feed [*] [b]Dashboards[/b]: share dashboards internally as a link via email; Dashboard Builder and Success Snapshots load faster [*] [b]Success Plans[/b]: share as a link with Contacts and Users; populate custom fields via rules; plus Gantt chart improvements [/list][list] [*][b]Sally for Slack[/b]: query summary, attributes, and scorecard measure groups based on C360 layout; query for CSM name and custom activity type
[b]SUMMARY[/b] As of [b]May 21, 2015 9:00am CDT[/b], we are investigating the following service incident: We are currently investigating reports of Customer 360 Usage Graph options not remaining sticky. Upon logging in post 4.27 release some customers have reported that the usage options they picked previously were no longer selected. After selecting the correct options they are not always remaining sticky when moving from customer to customer. [b]May 22, 2015 2:30pm CDT:[/b] We have identified the root cause of the issue. We have a fix available in our testing environment and plan to push to customers just as soon as testing is completed. Target date is Monday. [b]May 26, 2015 10:00am CDT:[/b] This issue has been resolved within patch release 4.27.1. This patch has not been pushed to all customers but will be pushed to customers who have reported this problem. If you would like your org to be upgraded please submit a ticket to [url=mailto:firstname.lastname@example.org]supp
Exciting news! We've adjusted our [b]Virtual Instructor Led (VIL) training classes[/b] to focus on Gainsight applications or groups of related features, so that you can sign up for training on exactly what you need -- like Reports & Dashboards, Scorecards, Journey Orchestrator, etc. (These topics used to be covered under the Admin 100 and Admin 200 series.) VIL classes are available for both new and existing Gainsight customers & include exercises and the opportunity to ask questions. Feel free to register for relevant sessions that start with the word "Admin" (for Administrator training) at [url=http://customersuccessuniversity.gainsight.com/]customersuccessuniversity.gainsight.com[/url]. [i] After we refine our new VIL application-based approach for admins, the remaining on demand courses (same URL > available courses) AND the Gainsight 100 VIL series for end users will follow the same strategy. If you're in the middle of the Admi
1:Many Admin Office Hours are available on the following dates through December. Click the "Register" links below to sign-up. Wednesday, December 2nd @ 11:00 AM PT / 1:00 PM CT - [url=https://attendee.gotowebinar.com/register/4339947587970888961]Register[/url] Thursday, December 10th @ 11:00 AM PT / 1:00 PM CT - [url=https://attendee.gotowebinar.com/register/2258620455102612481]Register[/url] Wednesday, December 17th @ 11:00 AM PT / 1:00 PM CT - [url=https://attendee.gotowebinar.com/register/3407371512105343745]Register[/url] Keep sharing your great questions in advance and thanks for your participation!
Community Champions are passionate people who invest their time on the Gainsight Community by sharing their knowledge and helping their peers. These super users post questions, use cases, feature suggestions, and help respond to other Community member’s questions. The Gainsight team is both proud and humbled to announce our Community Champions. Community Champions will receive special.gifts, and also gain visibility and recognition among their peers as experts in the platform. You can recognize them by their Champion rank and “trophy” icon in the community. Please join me in congratulating all of our Community Champions! [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/16464-lvd4ud_inline.jpg[/img]
And a pro pro tip - if you use Chrome - add a custom keyboard shortcut just to search GainsightGo: [list] [*]Go to chrome://settings/searchEngines [*]Add a search engine: [*]Search engine = Gainsight Go [*]Keyword = gg [*]URL = [url=https://www.google.com/search?q=site%3Asupport.gainsight.com+%s]https://www.google.com/search?q=site%3Asupport.gainsight.com+%s[/url][/list]Then in the address bar just type "gg" followed by a space and then your search string. It will automatically search just in Gainsight Go
[b]SUMMARY[/b] [b]Maintenance Window :[/b][b] [/b] On Thursday, July 21st 2016 between 02:30 AM & 06:30 AM CST [b]Actual Downtime :[/b][b] [/b] 60 Minutes [b]Activity :[/b] This deployment includes minor bug fixes. During this maintenance Rules and Dataprocessor will be in hold state for about 60 Minutes. Soon after the deployment, all queues will resume as normal. [b]PRODUCTION Environment Impact Details :[/b] Gainsight Application - SFDC : NO IMPACT Data Ingestion Queue - MDA : NO IMPACT Rules Engine Queue - MDA : Delay of about 60 Minutes expected. Data Processor Queue - MDA : Delay of about 60 Minutes expected. [b]FOR MORE INFORMATION[/b] Please subscribe to this article for updates. If you have questions, please open a ticket with us by sending a note to [url=mailto:email@example.com]firstname.lastname@example.org[/u
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