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Beta Program Invitation - Integrate Multiple PX instances to your CS in...

Divya

started this topic

📢 Gainsight's PX May 2022 Release is Live!

The PX May release is now live in US and EU orgs! We have delivered new features and enhancements to help you get started faster and simpli...

Sania Ahmed

started this topic

📢 List of New Articles from 6.32 April/May Release (NXT and SFDC)

The 6.32 NXT Release Notes is now available for EU and US customers. As part of this release, we have published 22 New articles.List of New...

509 Posts

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CorneliaProdOps

published in Product News

Gainsight's October/November Releases are LIVE!

3888

8 months ago

heather_hansenACE

asked in Product News

Configure CTA reason Feedback

So, I'm trying to test out configuring different CTA Reasons based on CTA Type, and I'm having a few problems: 1. It seems like I have to re-enter all the reasons in each separate CTA Type that I want it included in. This wouldn't be a big deal if it were one or two, but with 10+, it's very time consuming. I was thinking that if the layout was a little different, and you had a column that showed the Type each reason was assigned to that could be edited, that might make it easier to configure. 2. It appears that in order to limit the list of reasons that show up on a CTA, I have to remove all the ones that I don't want to appear from All, but when I try to delete them, I get a message saying "This CTA Reason is used in CTA__c". Example: I only want certain reasons to be seen on Risk CTAs, so I want to remove them from the All, and add them to the Risk section. (This is based on assuming that these reasons work the same way as All/Risk/Event in playbooks.) How can I remove r

5 years ago

Sania AhmedGainsight Employee: Shoshin

posted in Product News

📢 List of New Articles from 6.32 April/May Release (NXT and SFDC)

The 6.32 NXT Release Notes is now available for EU and US customers. As part of this release, we have published 22 New articles.List of New Articles Company Intelligence Use Company Intelligence in Microsoft Teams Connectors 2.0 Source Field Enhancements CX Center (Refer the 2nd point in the IMPORTANT section at the end of the post) CX Center Overview Configure Impact Analyzer Impact Analyzer for End Users Impact Analyzer FAQs Set up a Gainsight Domain Data Designer Use Design Template in Data Designer Gainsight Assist (Refer the 3rd point in the IMPORTANT section at the end of the post) Email Assist 2.0 - Send Emails from Timeline Gainsight Data Management Data Operations Gainsight Home How To Configure Calendar Widget in Gainsight Home Configure And Assign Multiple Layouts for Gainsight Home Calendar Widget for End Users in Gainsight Home Journey Orchestrator (Refer the 1st point in the IMPORTANT section at the end of the post) Add Part

1 month ago

lila_meyerGainsight Employee: Grand Slammer

published in Product News

Pulse 2018 Recap Site is Live!

Want to re-live your favorite moments, or catch up on all the amazing content shared at Pulse 2018? The [url=https://www.gainsight.com/pulse/2018/recap/]Pulse recap site[/url] is live now, and includes links to video, audio, and slides. 

847

4 years ago

spencer_engelOlympian

published in Product News

US Admin Office Hours - 4/4/19

This thread is for the Admin Office Hours session for Thursday April 4, 2019. Submit your questions to this thread and we'll address them during our session at 11am PST / 12pm MST / 1pm CST / 2pm EST. There is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Thanks! Conference Details https://global.gotomeeting.com/join/493151677 You can also dial in using your phone. United States: +1 (872) 240-3412 Access Code: 493-151-677

1047

3 years ago

lila_meyerGainsight Employee: Grand Slammer

published in Product News

New Help Center Available in Gainsight!

The new help center is accessible from any page of Gainsight. Click the help center icon in the global navigation bar to view suggested articles from Gainsight Go based on what page you're on in the Gainsight app. You can also search for product documentation, preview it in the help center, and open it in a new window.  [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/22840-1qrbv1j_inline.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/9268-8c72je_inline.png[/img] [img]https://d1qy7qyune0vt1.cloudfront.net/gainsight-en/attachment/14990-cpsy1m_inline.png[/img] We are excited to bring you this enhancement, and hope you'll start using it right away! As always, we encourage you to share feedback with [url=mailto:docs@gainsight.com]docs@gainsight.com[/url] or here in the Community.

937

4 years ago

lila_meyerGainsight Employee: Grand Slammer

published in Product News

July's Red Hot Product News!

July v6.16 Release is Coming Soon Our July CS release is huge! NXT orgs will receive the release on July 14 (EU) and July 18 (US). Salesforce orgs will receive the release on July 21. Highlights of this release include: Improved License Management features for assigning licenses by type and in bulk via CSV, as well as reporting on license assignment. More intuitive and better organized Admin navigation experience. (NXT only in July release; SFDC update coming soon) Ability to create customer Segments and use them in JO Programs, with the option to apply in other Gainsight applications in future releases. More Sightline Vault solutions to standardize your new customer onboarding and renewal processes, as well as dashboards for various personas. Associate Relationships to Renewal Center opportunities, leveraging Relationship-level Scorecards & Timelines and bringing Relationship data into the Likelihood to Renew Score, for more precise and effective renewal ma

3557

1 year ago

lila_meyerGainsight Employee: Grand Slammer

published in Product News

August + September Release News

6.17 NXT RELEASE The v6.17 release is live in NXT orgs in the EU as of August 25, and for US customers on August 29. This release includes: Gainsight Mobile now supports the C360 / R360 for quick access to customer info and logging Timeline activities on the go. (Available early September!) Success Snapshots is improved with a new test run preview, re-sizable table width columns, and a new Success Plan Overview slide option. New CX Center for analyzing customer sentiment across sources like Timeline and Surveys. Renewal Center offers a new Churn Reason chart to support your customer churn analysis. Company Intelligence is available in the C360 to monitor publicly available information and alert users to the signals that matter most. Plus, more than 20 new ready-to-use solutions in Sightline Vault, and multiple enhancements to Adoption Explorer and Renewal Center. To learn more about the NXT v6.17 release, check out the release notes and highlights video!6.17 FOR SFDC CUSTOMER

46347

1 year ago

lila_meyerGainsight Employee: Grand Slammer

published in Product News

6.14 CS Release is Live!

We have so many awesome new features to share with you in the latest v6.14 release for CS Salesforce edition! We created a short video to show you what’s new, which you can also share with end users. Take a look at the latest productivity improvements available now! To learn more, check out the detailed release notes. NXT Resources 6.14 Release Notes & 6.14.1 Patch Release Notes 6.14 Release Highlights video Release Frequency Changes Just a reminder, releases will be every 6 weeks instead of every 4 weeks, starting in June. NXT release calendar SFDC release calendar

3967

2 years ago

rakeshLets put your data to work!

published in Product News

6 steps to ensure a smooth transition to Horizon AnalyticsBlog

6 steps to ensure a smooth transition to Horizon Analytics Preparing for the upgrade to Horizon Analytics? Gainsight’s latest reporting functionality will give you and your users a simple yet powerful analytics experience. “Building reports in Horizon Analytics is much more streamlined and has easily given us a 5x increase in efficiency.” — A happy Horizon Analytics customer “I don’t remember life before Horizon Analytics! The game-changing capabilities like drag-and-drop report building and dashboards on mobile were totally worth the time to validate.” — Future you You’ll have time to preview and validate the new capabilities before you’re fully upgraded. To ensure a smooth transition, we’ve highlighted 6 key steps you can take as an admin to set yourself and your organization up for success. 1 - Review your Horizon Analytics upgrade logs — we’ve already analyzed your reports for you Look at the upgrade log that is attached to the email titled Gainsight Horizon Analytics preview e

8076

10 months ago

jake_ellisGainsight Employee: Veteran Rookie

posted in Product News

CS Roadmap Webinar Followups (June 2022)

We had a great roadmap session last week where we covered a wide range of topics across the CS platform. There will be additional sessions at Pulse and later this year if you weren’t able to attend this one.We’ll also host deep-dive sessions for the specific product areas that you all expressed interest in, so be on the lookout for those opportunities in Community soon. The two areas of most interest were the new 360 and updates to rules and data designer so we’ll schedule those sessions first.There was a significant interest in getting involved in our beta programs. Here is a recent community post on how to get more involved and more information on beta programs. Also, be sure to connect with your CSM and let them know what you’re excited to participate in.This post is largely in response to questions we didn’t have time to cover during the webinar and we’ll share additional materials as we get close to releasing each feature.Timeline Improvements:Journey Orchestrator is coming to Tim

16 days ago

anirbanduttaGainsight Community Manager

published in Product News

emily_mcdaniel_629a86Gainsight Employee: Champion

published in Product News

Gainsight Scheduled MDA Release: Monday, March 21, 2016

[b]SUMMARY [/b] Gainsight will be deploying an MDA release on March 21, 2016 as follows:  [b]Monday, March 21, 2016 from 12:30AM CST to 5:30AM CST[/b] During this deployment window, MDA components will be in a hold state. This will impact Rules, Data Processor and Aggregations. Once the deployment window has closed, all queues will be resumed. Any components that were scheduled to run during maintenance will run once the window has closed.  [b]FOR MORE INFORMATION[/b] Please subscribe to this article for updates. If you have questions, please open a ticket with us by sending a note to [url=mailto:support@gainsight.com]support@gainsight.com[/url].

476

6 years ago

lila_meyerGainsight Employee: Grand Slammer

published in Product News

Gainsight’s October Release is Live!

Your Gainsight environment is upgraded to the October release. For more information, please review our detailed [url=https://support.gainsight.com/hc/en-us/articles/228450068-Release-Notes-Version-5-3-October-2016]release notes[/url] and associated support articles. On Tuesday, October 11, we’re hosting a live demonstration of the new functionality from 9am - 10amPacific -- click [url=https://attendee.gotowebinar.com/register/947738718792977153]here[/url] to sign up! If you can’t attend, register anyway, and we’ll email you the recording. This release contains a variety of product enhancements, including: [list] [*]Configure scoring and weighting exceptions in Relationship Scorecards [*]Distinguish between manual and automated measures in Account Scorecards and use standardized methods for updating scores [*]Use Unified Connectors to define multiple Mixpanel connections with an improved UI and flexibility to define the MDA object [*]Setup automated mappi

446

5 years ago

lila_meyerGainsight Employee: Grand Slammer

published in Product News

August Release is Live

Your Gainsight environment is upgraded to the August release. For more information, please review our detailed [url=https://support.gainsight.com/hc/en-us/articles/225925747]release notes[/url] and associated support articles. Join us live tomorrow, Friday 8/26, from 8:45am - 10am for a demonstration of the new functionality -- click [url=https://attendee.gotowebinar.com/register/4675967143370723331]here[/url] for more details and to sign up! If you can’t attend, register anyway, and we’ll email you the recording. In September, we’ll also host webinar deep-dives on Data Spaces, and Survey reporting using Data Spaces. Keep an eye out for webinar invitations, or bookmark this [url=https://support.gainsight.com/hc/en-us/articles/207145967-REGISTER-for-Gainsight-Webinars]page[/url] for Gainsight product webinar details! This release contains a variety of important enhancements, including: [list] [*] [b]CoPilot is removed from Cockpit[/b]: In the Salesforce ribbon, click the + button, an

466

5 years ago

Anonymous

published in Product News

Thank You for Helping Others!

From all of us at Gainsight, we would like to give a special Shout-Out to a few Community members who have recently demonstrated Success for All in the Community. These members helped to answer other members’ questions and shared solutions! The Community is an amazing resource for all of us, but only if we continue to share our knowledge and best practices with others! We want to recognize and appreciate the following Community Members for helping their peers: [list=1] [*] Sagan Sherlin @ ABC Financial Services [*] Kate Green @ Cornerstone on Demand, Inc. [*] Faust Belarmino @ BambooHR [*] Ben Michael @ JAMF Software, LLC [*] Andy Roy @ PowerDMS, Inc. [*] Scotty Loewen @ WP Engine, LLC [*] Marcelo E. Buil @ ForgeRock [/list] We will be in touch to send you a small token of our gratitude! Thanks to all of our members for contributing to the Community and we encourage everyone to keep posting, commenting, voting and helping others!

406

3 years ago

lila_meyerGainsight Employee: Grand Slammer

published in Product News

Page Not Found Errors and Erroneous Email Notifications

We're currently experiencing two problems with our Gainsight Community platform: 1. When users click on some posts, they will sometimes see a "Page Not Found" message.  2. Some Community members are receiving email notifications from what appear to be other company's Community sites. We've reported these issues to our Community vendor, and will provide an update here when we have more information. We apologize for any confusion or inconvenience!

446

3 years ago

pgeorgeGainsight Employee: Rookie

posted in Product News

People Maps - May Release updates

Ohhh, May release is going to be lit!!We have many enhancements coming up for People Maps. Check them out.. Multiple MapsPeople maps has helped in visualizing the organizational hierarchy of a Company. Who the managers are and how the different departments are organized. But as the organization gets larger, it becomes hard to navigate through the map to identify the leaders of the departments. It is required for the User to know who the head of the department is to navigate and understand the team members.Very often we also see the need to capture an org chart the does not traverse the manager relationship. For example, during renewals you would need to work on a decision hierarchy that spans across People from different departments. The decision flow is not necessarily the manager hierarchy. In these cases you would need to create a different map to capture this hierarchyFrom this release you can create multiple maps for a Company. The maps can be of 2 types Sub Hierarchy Maps: Manage

11 months ago

rakesh_lingalaVeteran Rookie

published in Product News

Create CTAs and Timeline Activities from Slack

Hello Everyone,Sally in Slack now allows the users to create CTAs or post activities to Timeline, without logging-in to the Gainsight application. These Gainsight actions can be taken on any important conversation either from Direct messages or from Channels.Following are the ways users can create a CTA/post an activity: Sally Menu Slack Shortcuts Slack Slash Commands IMPORTANT: In case if you are not able to perform the above actions, reach out to your Gainsight Admin for reauthorizing your Slack workspace on the Gainsight Sally admin page.Click here (SFDC / NXT) for more information about this feature.Thanks!FYI….@rahul_prayakarao

2766

1 year ago

gainsight_communityRegistered User

published in Product News

Email to Timeline is here! It's time to get on board!

  On Feb. 25 in our V6.0 release, we rolled out the new Email to Timeline feature and already 100+ Gainsight customers are using it -- and so can you! Admins can learn how to enable the feature using this [url=https://support.gainsight.com/Timeline/Admin_Guides/Configure_Email_to_Timeline]guide[/url], and watch an overview of how the whole process works in this 9-min. [url=https://vimeo.com/302184694]video[/url]!   If you have questions or feedback, feel free to share them on the [url=https://community.gainsight.com/topics/email-to-timeline-beta-5bfbc778e4b0fa8f17f90027]Community[/url]. Email to Timeline was one of the most popular feature enhancements ever shared on our Community, and we're very excited to bring it to life!   Please let us know if there's anything blocking you from setting up this new feature for your users!  

2846

2 years ago

lila_meyerGainsight Employee: Grand Slammer

published in Product News

Important: Surveys Must Have Secure Sites (https) Enabled

The length of survey URLs was shortened to 32 characters in the v5.9 release, making it easier for recipients to consistently open surveys. However, if you don't enable your survey site as secure (https), the survey link will not work for your end users. In SFDC, navigate to Sites and edit your survey site settings to enable the secure https connection. For more information on setting up secure survey sites, refer to [url=https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Setup_Salesforce_Survey_Domain_and_Test_Survey_Setup]Setup Salesforce Survey Domain & Test Survey Setup[/url]. 

526

4 years ago

lauraRegistered User

asked in Product News

How do CSMs use Account Hierarchy?

I need more information about how Account Hierarchy works (as opposed to how I implement it), got anything?

4 years ago

evan_luberdaChampion

published in Product News

Admin Office Hours - June 2nd, 2016

This thread is for the Admin Office Hours session for Thursday June 2nd,  2016.  Submit your questions to this thread and we'll address them during our session at 11am PST/ 1pm CST. To register for this session, [url=http://gainsightadminofficehours.youcanbook.me]please click here.[/url] Post-session, we will update this article with a summary of answered  questions and link portions of the video for those who could not attend.

415

6 years ago

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