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The 22’December - NXT V6.34.2 Patch Release Notes are now live! This version contains information on the Timeline enhancement View Milestones Created on Relationships in the Customer Journey Widget in C360. ThanksFYI @minh_phan @anirbandutta @neelam_mukherjee @Adrian Raposo @courtney_hauser @sshroff @ljost14 @Divya @Sania Ahmed @Sneha Naranje
The 22’November - V6.34.1 Patch Release Notes are now live! NXT: Gainsight NXT Patch Release Notes: Version 6.34.X series SFDC: CS Patch Release Notes: Version 6.34.X seriesInformation for NXT patch release: In CSQL feature, the ‘Ability to Delete Lead Records from Data Management’ enhancement will be available from December 2, 2022. ThanksFYI @minh_phan @anirbandutta @Adrian Raposo @mayur @courtney_hauser @sshroff @ljost14 @Divya @Sania Ahmed
The PX Release Notes November 2022 is now available for EU and US customers. Check out this video (no voice) for a quick glance.As part of this release, we have published the following new articles. The Crowdin Integration article helps you to integrate Crowdin with Gainsight PX to leverage the language translation features of the Crowdin application. We have updated the following list of articles. Configure PX Dashboards Retention Analysis Funnels Understand Knowledge Center Bot Analytics Work with Import and Export XLIFF APIs Instrument your Product using Product Mapper Create Engagements for Mobile App Query Builder ***Follow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.*** FYI @anirbandutta @minh_phan @neelam_mukherjee @Divya @Adrian Raposo @skalle @Chandu @aharkut @dstokowski @mickey @harshibanka Thank You!
All the Gainsight CS NXT API Developer Documents are now restructured.What’s changed?The API Documents now have consistent structure and format. The API Documents are now aligned with industry standard API Documentation.What’s next?We will prioritize and start working on Gainsight CS SFDC API Documents accordingly.Your support/feedback is highly appreciated! Please feel free to reach out to me (@Sania Ahmed) if you have any queries or suggestions!Thank you!FYI @mphan @Neelam @Shayeri Sen @Divya Nair @Adrian Raposo @Deepika @Sneha Naranje @Uzma Gani @MayurGhiya @mdfahd @Raimy Paulson @anirbandutta
Gainsight is excited to announce the addition of a few much-anticipated features and enhancements that will improve Admin and User experience. The v6.34 release is live in NXT orgs in the EU as of October 22, and for US customers on October 29. Check out the release notes. Some highlights from the NXT release include: NEW C360/R360 EXPERIENCE: Gainsight has redesigned C360/R360 and enhanced the experience to provide a more comprehensive view of the customer and their journey, with personalized insights to improve productivity. Learn more. COLLECTIVELY TRACK CUSTOMER GOALS AND THE ASSOCIATED WORK: This new feature provides you a shared space to capture, plan, prioritize, and track the goals of your customers from the Customer Goals tab in the company's C/R360 page. You can create a library that contains a list of standard goals. Learn more. POOLED WORK ASSIGNMENT: You can now reassign ownership of Call To Actions (CTAs) to User Groups using the Mass Edit feature. Learn more. NEW
Hello GameChanger Community 3.0 Since it’s inception, The Technology muscle of the GameChanger Community (let’s call it ver2.0 since it’s last upgrade in 2019), had always been strong. That is very apparent from our heavy duty Ideas and Product Discussion usage.While the Technology muscle grew, we knew that Gainsight stands for a much larger cause: of leading this very Human Customer Success Revolution. That not only includes the SAAS tech part of it but also Product-led growth, CS Operations, CS leadership, strategy and now Community aspects too.We realized that as a Community we had some catching up to do with dazzling brand ‘Gainsight’. 💫 Catching upAs you might have noted, with Pulse this year, we took some steps to expand our legacy Product-Support & Ideation centric Community ver 2.0 into this destination for People, Process and Tech for Customer Success. For e.g. you can meet @LizLee2022 of E Lee Consulting sharing her take on Gainsight’s secret to PLG Or @bplaster, CS Coac
The V6.34 NXT Release Notes is now available for EU and US customers. As part of this release, we have published 20 New articles and updated 17 Existing articles. List of New Articles C360 Build People Maps People Section in 360 Sponsor Tracking Change Document People Section 360 Change Document What’s New in People Maps Relationship Section in C360 Customer Goals Configure Customer Goals Create Customer Goals Customer Onboarding Application Settings Custom Fiscal Year Templates Product Requests Product Request Overview Configure Product Request Create an Enhancement Request Sally Sally Bot User Permissions in Slack Sally Bot User Permissions in Microsoft Teams Scorecard Scorecard in Zoom App Success Snapshots Overview of Success Snapshots Configure Success Snapshots Accessing Success Snapshots for CSMs User Management Create User Group For more information on updated articles, r
We are working on an issue reported by multiple customers in regards to Gainsight Assist plugin when gmail’s split pane mode is toggled on. This is due to an issue at our downstream vendor. Our team is currently working with our vendor on a fix for this, and will share updates on this thread. As a temporary workaround, please use the plugin with Gmail split mode turned OFF UPDATE:We have published the latest build with a fix in chrome store few minutes ago. It usually takes 1-2 days to get the approval from chrome store. Once the build is approved, the issue will be completely resolved. We will update as soon as we get the approval from chrome store.UPDATE: The new version 1.7.3 is available in chrome store now.
UPDATE 6/9/22 3:15CT A brief update to this thread as the investigation and resolution planning continues. Root Cause Analysis: Product, Engineering, Support and CS Operations leadership are leading this effort with syncs multiple times in every 24 hour period. Impacted Users: We are finalizing a way to request and access the list of impacted users for your organization. Communication To Date 6/7 11pm PT: Issue is identified and email queues were shut off to stop any more errant emails 6/8 5am PT: Notification posted in Global Gainsight Admins slack and Community 6/8 12pm PT: Email Notification emailed to all users who were sent the errant email 6/8 5pm PT: RCA Status Update email sent to all users who were sent the errant email 6/9 1pm PT: This Status Update to Community Page Secondary Issue with Email Notification on 6/8 12pm PT Unfortunately, due to a mistake in our process (that has now been fixed), the email introduced more confusion with diff
For those joining EVOLVE with Gainsight, our Product Launch Series event, happening on October 6th, 2022, this page will be the go-to place for any comments or questions.Our product team will monitor this thread and reply to every question you have.We’ll also share the post-event survey once the event concludes to continue to improve our product launch events.
The PX Release Notes September 2022 is now available for EU and US customers. Check out this video (no voice) for a quick glance.As part of this release, we have published the following new articles. The Funnels article helps you create and analyze a Funnel report. The Branching Logic in Multi Question Survey Engagements article helps you create a conditional Multi Question Survey Engagement. We have updated the following list of articles. Widgets in Gainsight PX User and Account Model Custom Events and Super Properties Create Guide Engagement Customize Multi Question Engagements Knowledge Center Bot Survey FAQs ***Follow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.*** FYI @anirbandutta @minh_phan @neelam_mukherjee @Divya @Adrian Raposo @skalle @Chandu @aharkut @dstokowski @mickey @harshibanka Thank you!
We recommend reading the Change Management article to learn about the new and improved functionalities in the new C360/R360. We'd love to hear your thoughts on how we can improve the following new articles:For detailed information about how to configure the new C360/R360, refer to this Admin Guide. For detailed information about end user experience, refer to the User Guide.Note: Few of the new C360/R360 articles are still being evaluated, and changes may occur before we make the new 360 experience available to all customers. For any feedback, comment on this post below.FYI @gopal_rao_kallepu@neelam_mukherjee@Sneha Naranje@Raimy Paulson@Divya@Cornelia@anirbandutta ***Subscribe/Follow this post to automatically receive updates when new content/document/communication is posted.***
The Timeline API article is now available on our support site.With this document, we have simplified and revised the structure of the API document to align it to the industry standards and improve readability. We plan to update the existing documents in this format to maintain consistency.Your feedback is valuable to us. We are open to any suggestions that you may have.Please reach out to me (@Sania Ahmed) if you have any queries/suggestions.Community Ask: https://community.gainsight.com/rules-permissions-15/where-is-the-rest-api-or-other-api-documentation-4527 ***Follow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.*** FYI @minh_phan @neelam_mukherjee @Divya @Adrian Raposo @Uzma Gani @Sneha Naranje @Bhawya Thank you!
Hi Community Members! Great news! We at Gainsight are actively looking for beta participants for Gainsight’s Unification feature!What is Unification?The Unification feature helps you to unify the Company and Person data from various sources to get a 360 view of your customers across business lines. Unification helps with the following data problems:Finding duplicate data: Automatically Identifying duplicates within a source, including Company & Person standard objects in Gainsight Multi CRM: Adding data from Multiple CRMs into Gainsight Unifying Related Data: Unifying custom data objects with Company data that do not have Salesforce Account ID or other External IDs already, via Exact or fuzzy matching. Automatically modelling relationships into Gainsight from multiple data sourcesPlease refer to this document or quick video walkthrough for an overview of the feature.What is required of me?Please fill our beta invitation form to express your interest for a data discovery meeting.
Fresh off the press... read all about the latest release in our [url=https://support.gainsight.com/Release_Notes/Current_Release_Notes/Release_Notes_Version_6.3_May_2019]release notes[/url] and check out this 8-min. [url=https://vimeo.com/335773699]video preview[/url]! This release is packed with exciting enhancements, including: [list] [*]Send Emails from Cockpit CTAs without applying a Playbook [*]Add up to 50 custom fields in Program Participant configuration [*]New Adoption Explorer (limited release) for managing your usage data with powerful pre-built analytics [*]Instantly create a formula field directly in Report Builder [*]Sally the AI Bot is available in Gainsight widgets on Salesforce Account/Oppty/Case pages [/list] We look forward to hearing what you think of this release!
Gainsight is excited to announce the addition of a few much-anticipated features and enhancements that will improve Admin and User experience. The v6.33 release is live in NXT orgs in the EU as of July 23, and for US customers on July 30. Check out the release notes. Some highlights from the NXT release include:SIMPLE PROGRAMS IN JOURNEY ORCHESTRATOR: Simple programs make it easier to automate customer engagement. Design journeys with a single predefined source (CSV, Segment, Data Designer, and Event) and single action type (CTA and email), requiring little preparation or administration. Learn more MANAGE COMPANY DATA ACCESS THROUGH TEAMS: The Teams feature allows admins to control which users have access to a company's data. For example, when admins assign users to a specific company in Teams, only those users will have access to that company's data. Learn more NEW X-ORG EXPERIENCE: Gainsight has redesigned X-Org to simplify and improve the admin experience while migrating assets betw
Read me first if you got a need for a feature that is currently not offered or a feedback regarding the way things work, you can Submit a Product Feature Idea. 1. Search If there is already an Idea or a Discussion on the topic you are thinking about, great! Simply head over and engage on the existing Idea:Vote Up Comment on it to add to the thread, your specificsIt always helps to build on the existing engagement on a piece of content rather than trying to build it from scratch.Tip: If you spot duplicate ideas submitted, please @mention user Gainsight_Community and we will Merge the Ideas. P.S. All votes are aggregated 2. Create an Idea If you cannot find an existing Idea or Discussion that’s related to your topic, then select ‘Create an idea’ on the Ideas landing page.An Ideal Idea format:Subject: The high level objective of your Idea. Description: Details should clearly define your Requirements. Make sure to include:A clearly defined use case or business problem that is not met with
About the AuthorsDarshana Shah, VMware @darshana.shah - As a Customer Success Ops Leader and Level 3 Certified Admin, I help guide and improve our system to successfully produce powerful data analytics to drive action toward CS goals. Over the last 3 years I have spent much of my time, outside of my day to day, participating in Gainsight’s CS Ops Product Council, engaging with the Gainsight product team, and actively engaging other admins through our Slack channel. I have learned so much and been able to help new Gainsight admins on their journey.Sarah Miracle, Newsela @sarahmiracle - As Gainsight Adoption Manager, my primary responsibilities are to ensure our business is using Gainsight to its maximum potential and that system users are adopting the platform. As the System Admin, I research, build, and implement functionality in Gainsight to support our CS workflows. I have my Level 1 Associate Admin and Level 2: Reports and Dashboards & Journey Orchestrator certifications with p
The PX Release Notes August 2022 is now available for EU and US customers. Check out this video (no voice) for a quick glance.As part of this release, we have published the following new articles. The Create Guide Engagement article helps you build a guide engagement with the enhanced editor. The article has a quick video tutorial that provides you an overview of workflow. The Advanced Features of the Editor is an article path that has four separate articles that helps you configure Guide engagements using the key features of the editor. The Engagement Templates article provides you an overview of the Gainsight recommended standard templates that you can use to create Guide engagements faster. ***Follow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.*** FYI @anirbandutta @minh_phan @neelam_mukherjee @Divya @Adrian Raposo @skalle @Chandu @aharkut @dstokowski @mickey @harshibanka Thank yo
The v6.33 NXT Release Notes is now available for EU and US customers. As part of this release, we have published 17 New articles and updated 26 Existing articles. List of New Articles CX Center Sentiment Analysis Overview Data Designer Formula Fields in Data Designer Data Management Company Merge Activity Horizon Analytics Self Service Analytics Configure Self Service Analytics Journey Orchestrator Email Reports through Simple Program Rules Engine Events in Real-Time Rules Timeline Timeline APIs Unification Unification Overview Company Unification Data Steward Unification FAQs User Management Teams User Management APIs X-Org Migration X-Org 2.0 Change Document X-Org 2.0 Migration For more information on updated articles, refer to the V6.33 Release List of Updated Articles - NXT. _______________________________________________________________________________________________The v6.33 SFDC Rel
We’ll be sending the High-Level Product Release Summary list for V6.33 July/August release by New date: June 24, 2022 (old date June 21, 2022) (through emails, engagements, and Community).Following are the V6.33 July/August customer release dates:NXT: EU July 23/US July 30 SFDC: August 02FYI@karl@minh_phan@chuck_girard@neelam_mukherjee@courtney_hauser@lane_h@dshorter@anirbandutta@Adrian Raposo@Divya
It’s no news that Ideas are the most used service on the Community platform.But it is news, and the cat’s already been out of the bag, that we’ll now have a way to Submit Ideas specific to Product areas and be able to sort them based on Product Areas. So you won't have to scroll through the entire CS Product Ideas ocean to locate the ones on ‘Journey Orchestrator’, for e.g. WhenOn July 4th when most of us will not be using this platform, the current Ideas submission will be turned offYou will be able to submit Ideas till the day earlier, but not on July 4. The broad stepsOn July 4th, European standard time time 10am, Migration to the new home: Believe it or not We have only about 6750 ideas in the system.It is only fair that they get a house of their own on the main navigation, instead of having to scroll from the Community dropdown, and that’ll take some time. New home for Ideas on the main menu TimelineThe overall Migration > Mapping to the newly provisioned Product Areas > QA
After a long wait, we're happy to share that our Zoom App for EU is now live in the Zoom App Marketplace! With the ability to manage accounts and Timeline activities directly within Zoom, CS teams can be more productive and provide ideal experiences at scale. More information on how the app works is available here. Please note that this applies to you only if your implementation is on Gainsight’s EU datacenter. Thanks for your patience!
We had a great roadmap session last week where we covered a wide range of topics across the CS platform. There will be additional sessions at Pulse and later this year if you weren’t able to attend this one.We’ll also host deep-dive sessions for the specific product areas that you all expressed interest in, so be on the lookout for those opportunities in Community soon. The two areas of most interest were the new 360 and updates to rules and data designer so we’ll schedule those sessions first.There was a significant interest in getting involved in our beta programs. Here is a recent community post on how to get more involved and more information on beta programs. Also, be sure to connect with your CSM and let them know what you’re excited to participate in.This post is largely in response to questions we didn’t have time to cover during the webinar and we’ll share additional materials as we get close to releasing each feature.Timeline Improvements:Journey Orchestrator is coming to Tim
Hi Community Members! Hope you are doing well!Great news! We are rolling out the capability for you to now integrate your multiple Gainsight PX instances to your Gainsight CS instance; and we are actively looking for beta participants for the same! Why are we building this?The current Gainsight PX <> CS integration allows you to integrate only one of your PX instance with your CS instance. Many of you would have multiple PX instances due to various factors in your organization's journey such as mergers and acquisitions, ease of maintenance etc. By enabling the integration with all the PX instances, you can now have all the product metrics from each of your PX instances into CS and not miss out on the entire picture. What is required of me?If you have multiple PX instances and are looking to integrate all your PX instances with your CS instance, please add a comment on this post. I will reach out to you over an email with the next steps.
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