Product News

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sshroff
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sshroff
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Horizon Rules Community Group - JOIN NOW!

We are excited to announce the creation of a Community Group dedicated to discussing the latest updates and developments of our Horizon Rule...
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sshroff
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sshroff
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July 17th Horizon/Bionic Rules NEW Timeline

After much consideration on the level of support that we want to offer to Admins related to transitioning to Horizon Rules Engine, we have d...
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Gainsight Community Product Ideation Guide

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564 Posts

Sania Ahmed
Veteran Rookie
Sania AhmedVeteran Rookie
posted in Product News

Switch to the Supported Browsers for Optimal Survey Experience

Hi All, As part of the upcoming changes, effective July 23rd, the Survey landing page will no longer be supported on Internet Explorer (IE) browsers. It is strongly recommended that survey participants use a supported browser such as Chrome, Firefox, or Edge to ensure a seamless and optimal experience while submitting their responses. This change is aligned with Microsoft's official announcement of the end of life (EOL) for IE. For more information on this, check out the Internet Explorer 11 desktop app retirement plan page.Thank you! FYI @neelam_mukherjee @anirbandutta @PavanCh @abhilesh_khatri 

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Sania Ahmed
Veteran Rookie
4 months ago
Sania Ahmed
Veteran Rookie
Sania AhmedVeteran Rookie
posted in Product News

📢 [TechComm] Important Security Update: Disabling TLS 1.0 and 1.1 Versions for Gainsight

Hi All, Gainsight is committed to maintaining the highest level of security for our customers. As part of this commitment, we will be discontinuing support for the outdated TLS 1.0 and 1.1 protocols. This move is in line with the industry trend of phasing out these protocols due to their inherent security risks.If you are using a browser or application that relies on TLS 1.0 or 1.1, you may face issues accessing Gainsight CS application or API’s. To avoid any disruptions, we strongly advise upgrading your browser to the latest version or using a browser that supports TLS 1.2 or higher.We understand that this change may cause some inconvenience, but we assure you that it is necessary to ensure the safety and security of your data. If you have any questions or concerns, please do not hesitate to contact us. This change will take effect from May 28th, 2023, onwards.Thank you! FYI @neelam_mukherjee @anirbandutta @mahesh_patil 

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Sania Ahmed
Veteran Rookie
4 months ago
neelam_mukherjee
Gainsight Employee: Team Captain
neelam_mukherjeeGainsight Employee: Team Captain
posted in Product News

📢Exciting News: Launch of Gainsight's Localized Documentation Website for our Japanese Customers!

Hello Everyone!We are delighted to announce the launch of our localized documentation website, specifically designed for our esteemed Japanese customers as part of our internationalization initiative. This project marks a significant milestone for Gainsight, as we take a step forward towards reaching customers across the globe.Our team has put in tremendous efforts to provide our Japanese customers with detailed, easy-to-understand documentation for our diverse range of product areas and solutions. With this new website, our Japanese customers will have access to personalized and localized documentation that caters to their preferences and requirements.We are well aware of the importance of clear and concise documentation, especially for customers who speak different languages. Hence, we have made it our topmost priority to provide localized documentation in the Japanese language, as a part of our commitment to customer success.We are thrilled about this new development, and we hope th

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Sania Ahmed
Veteran Rookie
4 months ago
jake_ellis
Gainsight Employee: Team Captain
jake_ellisGainsight Employee: Team Captain
posted in Product News

On The Road(map) Again! Gainsight's Roadmap Webinar.

I love having the opportunity to speak with customers and internal teammates about the future and where our products are heading. It reaffirms that the product team and I are working on the right initiatives and innovating to support new and exciting use cases. We’re constantly listening to different inputs across our customer base, market trends, thought leadership to develop a best-in-class platform. And while priorities and timing sometimes shift to accommodate changing needs or strategic focus areas, we always do our best to keep our customers in mind and informed throughout our development process. With that said...I’m looking forward to sharing our platform roadmap with you all this week. We’ll share how our strategic initiatives and how individual enhancements will benefit your team and drive stronger business outcomes. Be sure to join to hear about all of the exciting enhancements we have planned and have our product leaders answer your questions live! After the webinar, we’ll 

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saltamash
Veteran Rookie
5 months ago
anirbandutta
Gainsight Employee: Grand Slammer
anirbanduttaGainsight Community Manager
posted in Product News

Zoom App (for US) now available!

Thanks @manu_mittal and team for ringing this good news  …..After a long wait, we're happy to share that our Zoom App (for US only) is now live in the Zoom App Marketplace! We anticipated this approval to occur a lot sooner, but Zoom has a pretty elaborate review process!Since Zoom doesn't allow the same app to point to two different servers, we've submitted a separate EU app for approval. We expect this to be approved in the next couple of weeks, and we'll update you once we've received the EU approval. Once approved and published, you'll see two apps in the marketplace: Gainsight App for Zoom, and Gainsight EU App for Zoom. Important to note because this is different from the login flow in our mobile app and Gmail/Outlook plugins.Thanks for your patience! 

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R
Shoshin
5 months ago
MayurGhiya
Gainsight Employee: Shoshin
MayurGhiyaGainsight Employee: Shoshin
posted in Product News

📢 [NXT] 6.35.5 and [SFDC] 6.35.2 Patch Release Notes are live

The 23’March - NXT v6.35.5 and SFDC v6.35.2 Patch Release Notes are now live! These versions contain information about Success Snapshot’s Improved Template Editor Experience. ThanksFYI @rahul_prayakarao @minh_phan @anirbandutta @neelam_mukherjee @Adrian Raposo @courtney_hauser @sshroff @ljost14 @Divya @Sania Ahmed 

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MayurGhiya
Gainsight Employee: Shoshin
6 months ago
AishaKothawala
Gainsight Employee: Shoshin
AishaKothawalaGainsight Employee: Shoshin
posted in Product News

EVOLVE with Gainsight - January 18, 2023

For those joining EVOLVE with Gainsight, our Product Launch Series event, happening on January 18th, 2023, this page will be the go-to place for any comments or questions.Our product team will monitor this thread and reply to every question you have.We’ll also share the post-event survey once the event concludes to continue to improve our product launch events. 

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anirbandutta
Gainsight Employee: Grand Slammer
6 months ago
Adrian Raposo
Gainsight Employee: Veteran Rookie
Adrian RaposoGainsight Employee: Veteran Rookie
posted in Product News

📢 Gainsight's PX February 2023 Interim Release is Live!

The PX February Interim release is now live in US and EU orgs!  We have delivered new features and enhancements to help you get started faster and simplify your PX user experience. Check out our release notes for more information.Release Highlights:Dashboard Enhancements: We’ve made the following enhancements to our updated Dashboard experience:  Addition of four new widgets, from the former default Gainsight PX Dashboard, to the KPI Widget category:  Active Users Right Now Total Activated Slipping Away Average Events.  We’ve moved Feature KPI widget to the same category as well. We’ve also updated the Stickiness Ratio widget to show the average stickiness ratio and added more time period options. Enhancements to Custom Actions in Guide Editor: New options for custom buttons allow you to update User Attributes. This helps you to collect user preferences and persona information, and reuse attribute values for further personalization. New Engagement Templates: We've introduce

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Adrian Raposo
Gainsight Employee: Veteran Rookie
6 months ago
MayurGhiya
Gainsight Employee: Shoshin
MayurGhiyaGainsight Employee: Shoshin
posted in Product News

📢 [NXT] 6.35.4 and [SFDC] 6.35.1 Patch Release Notes are live

The 23’Feb - NXT v6.35.4 and SFDC v6.35.1 Patch Release Notes are now live! These versions contain information about the CSQL enhancement Send CSQLs to Salesforce as Opportunities. ThanksFYI @Ritika Jindal  @minh_phan @anirbandutta @neelam_mukherjee @Adrian Raposo @courtney_hauser @sshroff @ljost14 @Divya @Sania Ahmed 

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MayurGhiya
Gainsight Employee: Shoshin
7 months ago
Sania Ahmed
Veteran Rookie
Sania AhmedVeteran Rookie
posted in Product News

Gainsight's January/February 2023 - Q4 Release is LIVE [NXT & SFDC]

Gainsight is excited to announce the addition of a few much-anticipated features and enhancements that will improve Admin and User experience.  The v6.35 release is live in NXT orgs in the EU as of January 28, and for US customers on February 07. Check out the release notes. Some highlights from the NXT release include:📨 Log Journey Orchestrator Emails as Timeline Activities: CSMs can view all automated emails sent to their customers as Activities in Timeline. These automated emails help CSMs to drive discussions, use as reference and elicit responses from their customers during meetings. Learn more.IMPORTANT: For the emails to be logged as Activities, admins need to select the Log To Timeline checkbox while creating the Journey Orchestrator  program.🗃 Out Of The Box Account Based Forecasting: The new out-of-the box account based forecasting brings Company View to the Renewal Center Forecast. Using this view, the CSMs can now forecast at the account level without owning opportunities

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anirbandutta
Gainsight Employee: Grand Slammer
7 months ago
anirbandutta
Gainsight Employee: Grand Slammer
anirbanduttaGainsight Community Manager
posted in Product News

Hello Gainsight Marketplace

Gainsight Marketplace launched at this Evolve by@tim_van_lewis now accessible from the top-right navigation of the Community, offers the broad array of our Gainsight CS and PX Integrations and ready-to-use apps and lists our Service PartnersShare in Comments below how do you plan to utilize it? Or, go to this discussion for any enquiries around what you saw at Evolve 

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anirbandutta
Gainsight Employee: Grand Slammer
7 months ago
sai_ram
Grand Slammer
sai_ramGrand Slammer
published in Product News

Searching in "Gainsight Go" made easy now

And a pro pro tip - if you use Chrome - add a custom keyboard shortcut just to search GainsightGo:  [list] [*]Go to chrome://settings/searchEngines [*]Add a search engine: [*]Search engine = Gainsight Go [*]Keyword = gg [*]URL = [url=https://www.google.com/search?q=site%3Asupport.gainsight.com+%s]https://www.google.com/search?q=site%3Asupport.gainsight.com+%s[/url][/list]Then in the address bar just type "gg" followed by a space and then your search string. It will automatically search just in Gainsight Go

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romihache
Team Captain
7 months ago
Sania Ahmed
Veteran Rookie
Sania AhmedVeteran Rookie
posted in Product News

📢 List of New Articles from PX February 2023 Release

The PX Release Notes February 2023  is now available for EU and US customers. Check out this video (no voice) for a quick glance.As part of this release, we have published the following new articles.  Gainsight PX Insided Integration: This article explains how to integrate inSided with Gainsight PX and configure KC Bot to display InSided community content. Configure Custom Buttons: This article provides an overview and the key action types you can configure for custom buttons. Step Navigation in Guide Engagements: This article explains how to configure standard navigation between the steps in an engagement. Validate In-App Engagements for Checksum and HTML Sanitization: This article explains how to validate active engagements for Checksum and HTML errors before they are viewed by the user.  Standard Dashboard Templates: This article explains the standard dashboard templates provided by Gainsight.  We have updated the following list of articles.  Work with Import and Export XLIF

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aharkut
Gainsight Employee: Rookie
7 months ago
Divya
Gainsight Employee: Shoshin
DivyaGainsight Employee: Shoshin
posted in Product News

📢 [NXT] 6.35.3 Patch Release Notes is live

The 23’February - V6.35.3 Patch Release Notes is now live!This document contains information about Rules Engine (Beta) Enhancements, Customer Goals APIs, and Gainsight Calendar Objects.ThanksFYI @minh_phan @anirbandutta  @neelam_mukherjee  @mayur @courtney_hauser @sshroff @ljost14  @Sania Ahmed 

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Divya
Gainsight Employee: Shoshin
7 months ago
Anjali Goswami
Gainsight Employee: Shoshin
Anjali GoswamiGainsight Employee: Shoshin
posted in Product News

Crank Up Technicalities Webinar Recordings of the past sessions

Crank Up Technicalities is a monthly webinar conducted by our subject matter experts. It was started in April 2022 and includes detailed explanation covering all features including the technical aspects on selected topics. Below are the recordings of our monthly webinars.  April 2022 - Office Hours - Success Plans Success Plans Webinar Success Plans Pdf  May 2022- Office Hours- Adoption Explorer Adoption Explorer Webinar Adoption Explorer Pdf  June 2022- Office Hours- CSQL, Zoom and Gong Integration CSQL, Zoom and Gong Integration Webinar CSQL, Zoom and Gong Integration Pdf  July 2022- Adoption Explorer Adoption Explorer Webinar Adoption Explorer Pdf  September 2022- Latest Release Enhancements Latest Release Enhancements Webinar Latest Release Enhancements Pdf  October 2022- Accurately Gauge Customer Health Score Accurately Gauge Customer Health Score Webinar Accurately Gauge Customer Health Score Pdf  Novem

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Anjali Goswami
Gainsight Employee: Shoshin
7 months ago
Sania Ahmed
Veteran Rookie
Sania AhmedVeteran Rookie
posted in Product News

📢 List of New Articles from V6.35 Release for NXT and SFDC

 The V6.35 NXT Release Notes  is now available for EU and US customers. As part of this release, we have published 7 new articles and updated 18 existing articles. List of New Articles: Journey Orchestrator Limits FAQ People Management Manual Person Merge Renewal Center Configure Account Based Forecasting (Company View) Account Based Forecasting (Company View) for CSMs Load to GS Company Forecast Action Type Load to GS Company Forecast Action Type (Beta) Timeline Access Journey Orchestrator Emails in Timeline For more information on updated articles, refer to the V6.35 Release List of Updated Articles - NXT. ___________________________________________________________________The V6.35 SFDC Release Notes  is now available for EU and US customers. As part of this release, we have published the Access Journey Orchestrator Emails in Timeline (new) article and updated 10 existing articles. For more information on updated articles, refer to the V6.35 Relea

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Sania Ahmed
Veteran Rookie
7 months ago
Sania Ahmed
Veteran Rookie
Sania AhmedVeteran Rookie
posted in Product News

Gainsight's January/February 2022 - Q4 Release is LIVE! [NXT & SFDC]

Gainsight is excited to announce the addition of a few much-anticipated features and enhancements that will improve Admin and User experience.  The v6.35 release is live in NXT orgs in the EU as of January 28, and for US customers on February 07. Check out the release notes. Some highlights from the NXT release include:📨 Log Journey Orchestrator Emails as Timeline Activities: CSMs can view all automated emails sent to their customers as Activities in Timeline. These automated emails help CSMs to drive discussions, use as reference and elicit responses from their customers during meetings. Learn more.IMPORTANT: For the emails to be logged as Activities, admins need to select the Log To Timeline checkbox while creating the Journey Orchestrator  program.🗃 Out Of The Box Account Based Forecasting: The new out-of-the box account based forecasting brings Company View to the Renewal Center Forecast. Using this view, the CSMs can now forecast at the account level without owning opportunities

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Sania Ahmed
Veteran Rookie
7 months ago
Adrian Raposo
Gainsight Employee: Veteran Rookie
Adrian RaposoGainsight Employee: Veteran Rookie
posted in Product News

📢 Gainsight's PX February 2023 Release is Live!

The PX February release is now live in US and EU orgs!  We have delivered new features and enhancements to help you get started faster and simplify your PX user experience. Check out our release notes for more information.Release Highlights:New Dashboard and Widget Experience: Reach more valuable insights with a new, intuitive, and easy to use dashboard and widget experience. Use newly categorized widgets and dashboard templates to create meaningful and granular dashboards quickly. Choose chart type, time period frequency,  and other parameters at once for a seamless user experience.  Add inSided Community Content in Your KC Bot: Take your Knowledge Center Bot to the next level by syncing content directly from your Community platform. For customers of inSided, you can now fetch ideas, questions, discussions, and articles from your inSided subscription and display them directly in the KC Bot for users to engage with. New Actions on Custom Buttons in Guide Editor: To automate more pres

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Adrian Raposo
Gainsight Employee: Veteran Rookie
7 months ago
Sania Ahmed
Veteran Rookie
Sania AhmedVeteran Rookie
posted in Product News

📢 Improved Gainsight PX REST API Developer Documentation

The Gainsight PX Apiary document is now improved! The document now has explicit Introduction and Reference sections that aligns with industry standard API Documentation.Whats New?The Introduction section provides users with the base Endpoint URLs of each data center clearly. It also provides users with the instructions to generate the API key required to authorize and access PX APIs. The section also provides information on Errors, Request Content Type (HTTP), Rate Limit, Page Handling, and sample API calls that users can use to query and test Gainsight PX REST APIs.Previously, users had to refer to the Work with Gainsight PX REST API article on the support.gainsight.com to refer to the above information, and then refer to the Gainsight PX Apiary document for each API.Whats Next?We will unpublish the Work with Gainsight PX REST API article in a few days after we incorporate any feedback received.Your support/feedback is highly appreciated! Please feel free to reach out to me if you hav

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romihache
Team Captain
7 months ago
MayurGhiya
Gainsight Employee: Shoshin
MayurGhiyaGainsight Employee: Shoshin
posted in Product News

📢 [NXT] 6.34.3 and [SFDC] 6.34.2 Patch Release Notes are live

The 23’Jan - NXT V6.34.3 and SFDC V6.34.2 Patch Release Notes are now live! These versions contain information on the Journey Orchestrator enhancement Record Participants Activity Status During Pause Period. ThanksFYI @minh_phan @anirbandutta @neelam_mukherjee @Adrian Raposo @courtney_hauser @sshroff @ljost14 @Divya @Sania Ahmed @Deepika 

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MayurGhiya
Gainsight Employee: Shoshin
8 months ago
sshroff
Gainsight Employee: Veteran Rookie
sshroffGainsight Employee: Veteran Rookie
published in Product News

2023 CS Ops Product Council Announcement!News

The results are in and your 2023 CS Ops Product Council is…. Keith Mattes, Rapid7 @keith_mattes Bradley Bazhaw, Splunk @bradley Thomas Maier, Tugboat Logic @TMaier Gunjan Marwah Nichani, Amplitude @gunjanm Angela Domenichelli, Athenahealth @angela_domenichelli Sarah Miracle, Newsela @sarahmiracle Victoria Barry, Alteryx @victoria_peeker_barry Zack Siegert, AuditBoard @zdsiegert  Darshana Shah, VMware @darshana.shah Travis Floyd, Armis @travis_floyd Ester Memoli, Sendcloud @Ester.Memoli Alizee Levavasseur, Blue Prism @alizee.levavasseur Catherine Higgitt, Zendesk @chiggitt Syed Altamash, Coursera @syed_altamash Kristina Holbrook, Amwell @KristinaH Todd Massey, Delphix @toddmassey Jessica Vuong, WatServ @JessicaV Heather Hansen, Acquia @heather_hansen Carollynn Carlock, MCG Health @CarollynnC  Huge CONGRATULATIONS to these rockstars for being nominated and selected for our second annual CS Ops Product Council and a BIG THANK YOU to all of you who submitted nominations. These highly respe

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sarahmiracle
Golden Ruler
8 months ago
sshroff
Gainsight Employee: Veteran Rookie
sshroffGainsight Employee: Veteran Rookie
published in Product News

Requesting CS Ops Product Council Nominations!News

We are so excited to announce we are ready to solicit nominations for the second cohort of our CS Ops Product Council! What is the Gainsight CS Ops Product Council?The Gainsight CS Ops Product Council is a group of individuals who meet every 6 weeks to discuss trends in the CS Ops Community and advise on Gainsight Product Development. Our program mission is to elevate CS Ops Community contributors and inspire the next generation of Customer Success software and best practices with 3 key objectives in mind: Recognize, reward, and elevate CS Ops Community contributors Leverage member's knowledge and passion to advise on Gainsight Product Development Provide a positive Community example of contribution and leadership to help grow and better the CS Ops Community  If you’d like to learn more about the CS Ops Council details and benefits, click here.How are selections for the Council made? For the 2023 Council and beyond, we want to be a program run “of the people, by the people, and for

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victoria_peeker_barry
Shoshin
8 months ago
rakesh
Gainsight Employee: ACE
rakeshLets put your data to work!
posted in Product News

Rule & Data Processing Improvements in Gainsight

In our continuous endeavor to improve our rules and data processing platform, over the last two quarters we have done many changes which have significantly improved the average wait times across our customer base for rule runs. This post shares a brief on the changes we have done and the impact it has had on execution times.We have moved rules into our micro service architecture and have also scaled our infrastructure to meet the growing number of data processing executions. Additionally, we have also worked on improving context switching and micro batching of jobs resulting in reduced wait times for the rule to be picked up for processing. Because of these changes, we were able to increase the parallel rule executions for our customers.We pushed these changes in a phased manner starting early September 2022 and completed in October 2022. We have seen 51.87% improvement in average rule execution times from its peak in Aug 2022. Rules execution time is calculated as the time difference

8
A
Shoshin
8 months ago
Adrian Raposo
Gainsight Employee: Veteran Rookie
Adrian RaposoGainsight Employee: Veteran Rookie
posted in Product News

📢 Gainsight's PX December 2022 Release is Live!

The PX December release is now live in US and EU production orgs. There were no significant enhancements or new features introduced as part of the December release, hence there won’t be any separate release notes available for this month. There were minor changes that took place in the PX Product addressing a few critical customer feedback, some of which are listed below:Display Null Value for Excluded Recent Timeframe in Retention Reports (Learn more). Keyboard Event Tracking (Learn more). View Type and Position configurations in Desktop Channel (Learn more).Click here to access the previous release notes. If you have any questions, feel free to reply to this post.FYI @mickey @karl_rumelhart @dstokowski  @skalle @aharkut @Chandu @minh_phan @neelam_mukherjee @Sania Ahmed ++------------------------------------------------------------------------++Follow this post and/or subscribe to this category to automatically receive updates when new content/document/communication is posted.++------

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Adrian Raposo
Gainsight Employee: Veteran Rookie
9 months ago
MayurGhiya
Gainsight Employee: Shoshin
MayurGhiyaGainsight Employee: Shoshin
posted in Product News

📢 [NXT] 6.34.2 Patch Release Notes are live

The 22’December - NXT V6.34.2 Patch Release Notes are now live! This version contains information on the Timeline enhancement View Milestones Created on Relationships in the Customer Journey Widget in C360. ThanksFYI @minh_phan @anirbandutta @neelam_mukherjee @Adrian Raposo @courtney_hauser @sshroff @ljost14 @Divya @Sania Ahmed @Sneha Naranje 

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MayurGhiya
Gainsight Employee: Shoshin
9 months ago

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