Important Update on Support Hours

  • 13 February 2017
  • 0 replies

Userlevel 5
We are having an all US Employee team meeting Feb 14-15, so some Support responses to tickets may be delayed.  To focus on team building, we will have a lighter staff these days, and will not be offering live chat during this time.  We will only be focusing on high/urgent tickets during these days.

If you do have a high/urgent issue, please make sure the ticket is categorized as that, so that our agents can prioritize these tickets and work them first.  To check the status of tickets, you can login to the Support portal and check/update the status of your tickets there.  

Thanks in advance for your patience while we do some fun team building with our coworkers!

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