Question

Gainsight Scheduled MDA (Backend Services) Patch Release: Thursday, 24th November 2016

  • 23 November 2016
  • 3 replies
  • 38 views

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Maintenance

Window :  
 









CST - Between 01:00 AM

and 05:00 AM, Thursday,

24th November 2016









UTC - Between 07:00 AM

and 11:00 AM, Thursday,

24th November 2016









IST -  Between 12:30 PM and 04:30 PM, Thursday, 24th November

2016









 









Activity :  Gainsight

has planned a scheduled deployment on MDA (Backend Services) as Patch

Release. During

this maintenance Rules queue will be in hold state intermittently for about 1

Hour. Soon after the deployment,  queue will resume as normal.









This deployment

includes following fixes:










     Address an issue with rule where wrong
    query  is formed,  when data-space has Account Object
    filter in it. 
    Addressing a customer reported issue,
    where test email was failing due to malicious content error and unable to
    preview the outreach.
    Converting Activity 'Duration' field
    to seconds if mapped to Call
    Duration field of SFDC while syncing to SFDC.



 









Queue Hold Time :  1 Hour 















Impact

Details : PRODUCTION Environment








Gainsight

Application  - SFDC  :  NO IMPACT









Data Ingestion

Queue - MDA :  NO IMPACT









Data Processor

Queue - MDA :  NO IMPACT









Rules Engine Queue  -

MDA :  Delay of

about 1 Hour expected.









 









FOR

MORE INFORMATION










Please

subscribe to this article for updates. If you have questions, please open a

ticket with us by sending a note to support@gainsight.com.









3 replies

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Deployment completed successfully with in the scheduled window.
Our powerlist queue is currently not processing since the maintainance (8 hours later).I have a support ticket open for this issue.



Admittedly, the issue is possibly unrelated to this acquaintance.  Still, it seems ill-advised to be scheduling maintenance on the morning of a major US public holiday as it will take longer for issues to be noticed.
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Hi Rich,



Apologies for any inconvenience caused.  Not related to Deployment, we encountered an Incident which delayed the Powerlists.



We will certainly consider your suggestion of timing any forthcoming releases.



Thanks for your patience.

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