Question

Gainsight Scheduled Hotfix Release: Tuesday, 13th Sept 2016

  • 12 September 2016
  • 3 replies
  • 30 views
mahesh_patil
Rank
Badge
Activity

:  Emergency Hotfix will

be released









Maintenance

Window :   



CST - Between 12:00

AM and 2:00 AM , Tuesday 13th September, 2016  



UTC - Between 05:00 AM and 7:00 AM, Tuesday 13th September, 2016









Queue Hold Time :  1 Hours









 









This release is

to fix a bug in Scorecards where Overall Score is getting calculated wrongly.

 During this release, Rules Engine Queue will be in hold state for about 1

hour.  Soon after the deployment, the queue will resume as normal.









 









Impact

Details : PRODUCTION Environment









Gainsight

Application  - SFDC  :  NO IMPACT









Data Ingestion

Queue - MDA :  NO IMPACT









Data Processor

Queue - MDA :  NO IMPACT









Rules Engine

Queue  - MDA :  Delay of 1 Hour expected.









 









 









FOR

MORE INFORMATION









Please

subscribe to this article for updates. If you have questions, please open a

ticket with us by sending a note to support@gainsight.com.








3 replies

josh_grigone
Rank
Badge +4
Hi team,



Following this fix, will the issue automatically correct or will the rules require re running to get the overall score calculated properly?



Thanks!
abhishek_sivaraman
Rank
Hi,



The next time the rule runs for the customer, the overall score will be calculated appropriately. Please note that this is a bug specific to Relationship Scorecards and not account scorecards.



Thanks

Abhishek S
mahesh_patil
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Badge
Deployment of Hotfix completed successfully.  All queues have resumed and running as normal.

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