Gainsight’s October Release is Live!

  • 6 October 2016
  • 6 replies

Userlevel 7
Your Gainsight environment is upgraded to the October release. For more information, please review our detailed release notes and associated support articles.

On Tuesday, October 11, we’re hosting a live demonstration of the new functionality from 9am - 10amPacific -- click here to sign up! If you can’t attend, register anyway, and we’ll email you the recording.

This release contains a variety of product enhancements, including:
  • Configure scoring and weighting exceptions in Relationship Scorecards
  • Distinguish between manual and automated measures in Account Scorecards and use standardized methods for updating scores
  • Use Unified Connectors to define multiple Mixpanel connections with an improved UI and flexibility to define the MDA object
  • Setup automated mapping of Zendesk organizations to Salesforce Accounts within Gainsight
  • Salesforce Sharing Settings are honored in Gainsight, enabling user-specific report and data sharing
  • Create a CoPilot Power List using an Account Data Space
  • Send Operational Emails from CoPilot without the unsubscribe link, and to previously unsubscribed contacts
  • Search for Vault Assets across themes/folders using the Global Search feature

6 replies

Userlevel 3
Great news! Especially interested in Salesforce Sharing Settings. They are working out of the box once enabled however looks like they only work with Salesforce objects, not with the MDA.

Can you please confirm if that's the case, current sharing settings are not respected for MDA objects and reports pulling MDA records?

Also, is this on your roadmap already and is there any open topic on GS Community regarding this?

Looking forward to hear more about this.
Userlevel 7
Hi Alen,

Thanks for your comments and questions. Do you mind if I convert this into a separate question post, in order to make it easier for our product managers to respond?

I believe that this feature is limited to SFDC objects at this time.
Userlevel 3
Hi Lila,

Not at all. It'll be easier to follow that question if it's a separate post.

Userlevel 7
question for pm

Please reference the new conversation here: Salesforce Sharing Settings & MDA Objects
I missed signing up for this Webinar. Is it still possible to get the recording?
Userlevel 7
Hi Amanda, Here's the recording: