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We are excited to announce the creation of a Community Group dedicated to discussing the latest updates and developments of our Horizon Rules Engine. This customer-only group will serve as a hub for all things related to Horizon Rules Engine, including the latest updates, new resources as they become available, and an opportunity to ask questions and have discussions with your peers. We want you to be an integral part of this group and receive regular updates directly from us. In order to join, please click here and select “Request to Join”. Rest assured, we'll add you to the group promptly so you can start participating right away.Don't miss out on this opportunity – join the discussion now and let's make this even better together!
Hello GameChanger friends, I am headed out for vacation, back on Dec 4Who to reach out to?For admin stuff: Reset password, Change discussion title, Updates on Ideas, site down, Spam etc At_mention the @GameChangerAdmin In addition to that, @revathimenon has her hawk eyes on this Community especially for anything Pulse. :)
Explore the latest revisions in the October 2023 Release Notes.We have updated the October 2023 Release Notes with information about the REST API for Company Team Record enhancement in the User Management section. This enhancement will be available on or before November 15th, 2023.Subscribe to this post to automatically receive updates when further revisions are posted.Thanks!@Kartheek @parthiban_periasami @neelam_mukherjee @Divya @Adrian Raposo @anirbandutta @courtney_hauser @sshroff
NXT Release Notes InformationThe NXT Release Notes 6.39 October 2023 is now available for EU and US customers. As part of this release, we have published 15 New articles and updated 28 Existing articles.List of New Articles:Connectors: Community Insights in Gainsight NXT Overview Customer Communities (FKA Digital Hub) and Gainsight Integration - Admin Guide Recycle Bin: Recycle Bin Overview Restore Records Unification: Define Company Duplicates Define Person Duplicates Enrich Custom Object Configure Preference Order for Data Source API and Developer Docs: API for Company Team Record Onboarding and Implementation: Activity Logs Timeline: Meeting Assist Overview For more information on updated articles, refer to the V6.39 Release List of Updated Articles - NXT.Coming Up NextFor information on enhancements and new features introduced in the November 15th Release, please refer to the V6.39 NXT Release Notes. The following documents were made available on or before November 15t
Here’s a brief update of the upcoming changes in case you missed last week’s post about the new Product Updates moduleThis very area, Product News will be going away.Major Gainsight Product Release summaries and upcoming exciting features would be blogposted as Product Updates going forward.For some time the two venues will coexist as you see today before being fully replaced by Product Updates + other areas on the Community: details on the above blogpost.
CS Success Plans which was bundled together in the CS Other Features is now defined as a Product Area of it’s own. Easier for everyone to monitor Success Plans as a matured module of it’s own. I’ve reassigned a bunch of active Ideas to this new Product area, please let me know as a Comment on others you’d like to see reassigned.
The NXT Patch V6.37.5 is now live! This version of the patch release brings the following enhancements:Horizon Analytics (Reporting) Past Period Configuration in KPI Reports Enhancements in Lookup Fields Community Management Simplified Customer Communities Integration Thanks!@Prateek Parashar @rakesh @pgeorge @anirbandutta @courtney_hauser @sshroff @ljost14 @neelam_mukherjee @Divya @Adrian Raposo @rajesh_yaddanapalli
The 6.37 Patch Version v6.37.4 for NXT is now live! This Patch provides information about the enhancements, announcements, and fixes for known issues in Email Templates. Thanks!FYI @neelam_mukherjee @Divya @Adrian Raposo @anirbandutta @courtney_hauser @sshroff @ljost14 @samarth @MayurGhiya
We walked through our exciting enhancements planned across Customer Success, Education, Community, and Product Experience for the rest of 2023 and beyond. Many of your shared that your top priorities to drive revenue and retention in 2H are centered around "fine tuning existing processes to create efficiencies" (nearly 60%) and “scaled digital success” (nearly 50%). I was glad to see this as this aligns very closely with our plans to continue simplifying the admin and CSM experience within Gainsight along with continued in our abilities to help you scale digitally.We also heard from many of you that you’re “interested in AI but unsure what use cases will make the biggest impact for [your] team/customers.” And we’re eager to dive into this topic together as we identify how AI can help us work towards a common goal of delivering value to our customers. What stood out most to you as something that will benefit your team moving forward? What are you most excited about?
The 6.37 Patch Versions NXT v6.37.3 is now live! The NXT patch provides information about enhancements introduced in Connectors HubSpot Integration.Thanks!FYI @neelam_mukherjee @inagar @courtney_hauser @Divya @Adrian Raposo @Uzma Gani @mayur @sshroff @ljost14 @anirbandutta
The 6.37 Patch Versions NXT v6.37.2 and SFDC v6.37.2 are now live! The NXT & SFDC patches provide information about enhancements introduced in Success Snapshot.Thanks!FYI @neelam_mukherjee @Divya @Adrian Raposo @anirbandutta @courtney_hauser @sshroff @ljost14 @arunabhat @rahul_prayakarao
The 6.37 Patch Versions NXT v6.37.1 and SFDC v6.37.1 are now live!The NXT Patch contains information about the Gainsight Assist enhancement, and the Journey Orchestrator announcement and known issues fix. The SFDC Patch contains information about the Journey Orchestrator announcement and known issues fix.ThanksFYI @Deepika @neelam_mukherjee @Divya @Adrian Raposo @anirbandutta @courtney_hauser @sshroff @ljost14
Pulse 2023 just got kicked off by Nick Mehta at the Moscone center stage… and a year and a half sinceinSided, the platform that powers this very GameChanger Community, and some of your Communities have just been renamed Gainsight Digital Hub.Just a rebranding at this point but we promise you, we have some real plans to live up to the promise of that name… including, maybe not to have to jump between two Communities.. we’ll see 🤓 Read all about it on inSided’s… ermm, Gainsight DH’s CommunityinSided platform becomes Gainsight Digital Hub!
Posting on behalf of a customer It would be extremely helpful if there was a way to limit users ability to edit and delete playbooks on Gainsight NXT. We have located similar posts regarding this being able to be done on the SFDC version of Gainsight but it does not appear that this is currently available. We understand you can limit the ability with Permission Bundle’s > Navigation so users cannot access Playbooks, but it would be extremely helpful to limit users ability to edit and delete playbooks, essentially giving them a “read only” permission for them.
Hi All, As part of the upcoming changes, effective July 23rd, the Survey landing page will no longer be supported on Internet Explorer (IE) browsers. It is strongly recommended that survey participants use a supported browser such as Chrome, Firefox, or Edge to ensure a seamless and optimal experience while submitting their responses. This change is aligned with Microsoft's official announcement of the end of life (EOL) for IE. For more information on this, check out the Internet Explorer 11 desktop app retirement plan page.Thank you! FYI @neelam_mukherjee @anirbandutta @PavanCh @abhilesh_khatri
Hi All, Gainsight is committed to maintaining the highest level of security for our customers. As part of this commitment, we will be discontinuing support for the outdated TLS 1.0 and 1.1 protocols. This move is in line with the industry trend of phasing out these protocols due to their inherent security risks.If you are using a browser or application that relies on TLS 1.0 or 1.1, you may face issues accessing Gainsight CS application or API’s. To avoid any disruptions, we strongly advise upgrading your browser to the latest version or using a browser that supports TLS 1.2 or higher.We understand that this change may cause some inconvenience, but we assure you that it is necessary to ensure the safety and security of your data. If you have any questions or concerns, please do not hesitate to contact us. This change will take effect from May 28th, 2023, onwards.Thank you! FYI @neelam_mukherjee @anirbandutta @mahesh_patil
I love having the opportunity to speak with customers and internal teammates about the future and where our products are heading. It reaffirms that the product team and I are working on the right initiatives and innovating to support new and exciting use cases. We’re constantly listening to different inputs across our customer base, market trends, thought leadership to develop a best-in-class platform. And while priorities and timing sometimes shift to accommodate changing needs or strategic focus areas, we always do our best to keep our customers in mind and informed throughout our development process. With that said...I’m looking forward to sharing our platform roadmap with you all this week. We’ll share how our strategic initiatives and how individual enhancements will benefit your team and drive stronger business outcomes. Be sure to join to hear about all of the exciting enhancements we have planned and have our product leaders answer your questions live! After the webinar, we’ll
Thanks @manu_mittal and team for ringing this good news …..After a long wait, we're happy to share that our Zoom App (for US only) is now live in the Zoom App Marketplace! We anticipated this approval to occur a lot sooner, but Zoom has a pretty elaborate review process!Since Zoom doesn't allow the same app to point to two different servers, we've submitted a separate EU app for approval. We expect this to be approved in the next couple of weeks, and we'll update you once we've received the EU approval. Once approved and published, you'll see two apps in the marketplace: Gainsight App for Zoom, and Gainsight EU App for Zoom. Important to note because this is different from the login flow in our mobile app and Gmail/Outlook plugins.Thanks for your patience!
The 23’March - NXT v6.35.5 and SFDC v6.35.2 Patch Release Notes are now live! These versions contain information about Success Snapshot’s Improved Template Editor Experience. ThanksFYI @rahul_prayakarao @minh_phan @anirbandutta @neelam_mukherjee @Adrian Raposo @courtney_hauser @sshroff @ljost14 @Divya @Sania Ahmed
For those joining EVOLVE with Gainsight, our Product Launch Series event, happening on January 18th, 2023, this page will be the go-to place for any comments or questions.Our product team will monitor this thread and reply to every question you have.We’ll also share the post-event survey once the event concludes to continue to improve our product launch events.
The 23’Feb - NXT v6.35.4 and SFDC v6.35.1 Patch Release Notes are now live! These versions contain information about the CSQL enhancement Send CSQLs to Salesforce as Opportunities. ThanksFYI @Ritika Jindal @minh_phan @anirbandutta @neelam_mukherjee @Adrian Raposo @courtney_hauser @sshroff @ljost14 @Divya @Sania Ahmed
Gainsight Marketplace launched at this Evolve by@tim_van_lewis now accessible from the top-right navigation of the Community, offers the broad array of our Gainsight CS and PX Integrations and ready-to-use apps and lists our Service PartnersShare in Comments below how do you plan to utilize it? Or, go to this discussion for any enquiries around what you saw at Evolve
And a pro pro tip - if you use Chrome - add a custom keyboard shortcut just to search GainsightGo: [list] [*]Go to chrome://settings/searchEngines [*]Add a search engine: [*]Search engine = Gainsight Go [*]Keyword = gg [*]URL = [url=https://www.google.com/search?q=site%3Asupport.gainsight.com+%s]https://www.google.com/search?q=site%3Asupport.gainsight.com+%s[/url][/list]Then in the address bar just type "gg" followed by a space and then your search string. It will automatically search just in Gainsight Go
The PX Release Notes February 2023 is now available for EU and US customers. Check out this video (no voice) for a quick glance.As part of this release, we have published the following new articles. Gainsight PX Insided Integration: This article explains how to integrate inSided with Gainsight PX and configure KC Bot to display InSided community content. Configure Custom Buttons: This article provides an overview and the key action types you can configure for custom buttons. Step Navigation in Guide Engagements: This article explains how to configure standard navigation between the steps in an engagement. Validate In-App Engagements for Checksum and HTML Sanitization: This article explains how to validate active engagements for Checksum and HTML errors before they are viewed by the user. Standard Dashboard Templates: This article explains the standard dashboard templates provided by Gainsight. We have updated the following list of articles. Work with Import and Export XLIF
The 23’February - V6.35.3 Patch Release Notes is now live!This document contains information about Rules Engine (Beta) Enhancements, Customer Goals APIs, and Gainsight Calendar Objects.ThanksFYI @minh_phan @anirbandutta @neelam_mukherjee @mayur @courtney_hauser @sshroff @ljost14 @Sania Ahmed
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