How are you identifying Power Users of your products/features?

  • 1 August 2022
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  • Gainsight Employee: Rookie
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I’d love to get some ideas from people in the Community on how you are leveraging various data inputs to identify and track your power users.

 

Do you identify power users by product suite? By specific features? What does a “power user” look like and are there specific data points you look for when identifying those individuals? (ex: certain hours spent in the product, adoption of a specific feature or workflow, hours spent engaging with your customer-facing team or community, etc. Are there other ideas that come to mind?)

 

Once you have power users identified, how do you use that information? (ex: targeted marketing or outreach, product pilot programs, surveying, reference programs, etc.)


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