New Assets Nominated:
- Gainsight Community -- what awesome ideas for playbooks, surveys, email templates, and rules do you have?
New Assets: 4 Surveys, 4 Playbooks, 4 CoPilot Templates published in the last few weeks
- Sales Handoff Playbook - ensure a smooth Handoff from Sales to Services/CSM
- Product Risk Playbook - manage a risk situation where a customer has a functionality issue with the product
- Special Event Playbook - manage customer attendees for any type of special event (e.g. networking events, sales breakfasts, summits, conferences)
- Go Live! (High Touch) Playbook - transition a customer from training and implementation to launched and adopting in a high-touch fashion
- New Beta Feature Feedback Survey - gather customers' initial feedback on a new feature in Beta
- Product Release Feedback Survey - gather customer feedback on the changes enabled by a recent product release
- Initial End User Training Survey - gather feedback from your customers' end users after they complete their initial product training
- New Product Concept Analysis Survey - assess customer interest in a new product concept
- EBR Scheduling Template - reach out to a customer regarding scheduling for their next Executive Business Review
- Support Ticket Acknowledgement Template - acknowledge the submission of a new Support Ticket and reassure the customer that your team is on top of it
- Rollout Plan Template - Align the customer with your plan for their internal product rollout
- Re-engagement after No Contact Template - Attempt to re-engage when you haven't had successful communication with a key customer contact for a long period of time
Pulse
- Congrats to MasteryConnect on winning the Gold Miner Award at Pulse for Most Assets Downloaded
May 19 Release
- As of this Thursday, you will gain access to 50 Vault Rules as well as the new Vault User Interface. Very exciting!
- As always, you can also view a complete list of Vault assets here.
