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Hi,
One of our customers have a use case where, They need to use a null value for a measure as an exception.
The use case is when they have not received an NPS from a client and some additional conditions are met, the score should be set to orange.But it doesnt seem possible to use null score in the criteria.
It shows: 'Please select a valid score other than N/A'.
Please share your thoughts.
Best answer by shantan_reddy
View original
Thank you for posting Rinton. In a nutsell, you cant create an exception based on a measure having a null value. I believe this should be possible.
Also another limitation I came across with null values in Scorecards (because it is related) - It would be brilliant when you are setting up weights for measures, if you could define that in cases where a measure has a null value, its weight is changed to 0.
For example take NPS, many clients have not submitted an NPS Response, but we need to give it a weight within the overall score. So in cases where a client hasn’t submitted a response, they automatically have their overall health marked down so the overall health is impacted to the same degree as if a detractor rating is given. That is not accurate. What you would want is that NPS has a weight of 0 until there is a value and then its weight is X.
+1
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