Can’t find any documentation on validity on GainsightGo and had a few questions. I see that there’s a visual display when the score is past the validity date, but does anything else happen automatically once that period is passed?
- Do we stop using that score in the scorecard calculation?
- Does any sort of notification get sent out (i.e. email or CTA)
Then, curious about use cases. We are considering it for sentiment and then, potentially for NPS and/or CSAT as well. Would anyone be willing to share where they use it and how effective it is?
Best answer by jean.nairon
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