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People Maps Enhancement Request

  • 10 December 2020
  • 1 reply
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From the customer ”Currently, the Influencer action allows for you to add from Gainsight user object or Company person object. Due to ADP only deploying Gainsight for our client success department, other ADP teams are not active users in gainsight. We have found that you can not add anyone that is not an active gainsight user as an influencer within people maps. This creates an issue as ADP Sales, ADP Service, ADP implementation, etc. can all be classified as influencers but per the limitation of People maps, we can not add them.

We propose this to be a more customizable field from the People Maps Influencer object where we can remove the lookup for our Gainsight user object. This way it is just a text box to add a name.”

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Best answer by pgeorge 14 December 2020, 06:41

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@sai33335 

Thank you for the feedback. 

Wanted to see if it were possible to add these users as inactive users in Gainsight. So that they will not be referenced elsewhere and cannot log in to Gainsight.

The issue I see with keeping a plain text box is that it would not be possible to identify them as Users within our team and the workflow around when the User leaves the organization, the clean-up process will be tough. 

Thank you 

Preethi

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