What can folks share about using Gainsight NXT in SFDC app as opposed to using Gainsight NXT (on its own)? We are heavy SFDC users so I think there could be a lot of value from using Gainsight NXT in SFDC, but I’m not finding much support documentation on the differences and value proposition for making the shift.
Do you have users that use both? Is it best practice to advise them to use either the NXT in SFDC or NXT on its own? My fear is that we’ll build things because of the capabilities in Gainsight NXT in SFDC but then users using the regular Gainsight NXT won’t see them