Question

How do I link the Zendesk widget to Gainsight


I’ve been looking at the Zendesk Widget documentation found over in the Gainsight documents portal here:

 

https://support.gainsight.com/Gainsight_NXT/Connectors_(Horizon_Experience)/Sightline_Integrations/Support_Systems/Gainsight_widget_in_Zendesk

 

It suggests going to the following link and using the installation instructions:

 

https://www.zendesk.com/marketplace/apps/support/70359/gainsight/?q=mkp_Gainsight

 

The install instructions are as follows:

 

Getting started

  • Verify you have procured the Gainsight licenses for the intended users of the app.
  • Sign in to your Zendesk and install the new Gainsight app.
  • In Gainsight, go to Administration > Integrations > Customer Support > Zendesk; Turn on the integration.
  • Enter your Zendesk subdomain and follow the steps on screen to enable the connection
  • Enable sync and choose a preferred sync time for the daily sync

On the third step it says to go to Administration > integreations > Customer Support > Zendesk but this isn’t something I see at all so I’m at a loss of where I configure this and wondered if anyone else knew how to do this?

 

This is all I see:

 

 

Any help would be HUGE here!

 

Mark


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