Question

GS Assist - Survey Template

  • 14 March 2023
  • 2 replies
  • 11 views
M
Rank
Userlevel 3
Badge

Are you able to send an email template with an inline NPS survey question in it through GS Assist?

2 replies

alizee
Rank
Userlevel 5
Badge +5

Hi @MelissaC 

In Gainsight Assist, you most definitely cannot send an email with a non-anonymous survey, because it can’t generate a non-anonymous survey link.

And because you can’t link the survey question in your template to a survey, I don’t think Email Assist in Cockpit would enable you to do that either. You could if you didn’t have the in-line question.

Hope this helps.

If you don’t want to make mistakes, don’t do anything. If you want to learn, ask questions and make mistakes.
M
Rank
Userlevel 3
Badge

Thank you! @alizee 

Reply


Terms & ConditionsCookie settings