Our team is really excited about the new Chrome/Gmail extension, but when testing I noticed one pretty inconvenient side effect. Since we have been using these email templates to send from Cockpit or Programs, we have the CSM signature built into the template. Most of our CSMs also have Gmail set up to pre-populate their signature in a new email. When we apply the email template, their email then has duplicate signatures. It is easy enough to just delete one, but also pretty easy to forget if you don’t scroll all the way down to preview your email before sending. Obviously that’s not a great impression for our customers. Other than creating separate email templates just for use with the new extension, is there any way to auto remove one of the signatures when using this new features?
Best answer by chethana
Right now we cannot differentiate between actual email tempalte content and signature, so we cannot remove the signatures embedded in templates.