Solved

Gainsight Sally Authorisation Issue Since Update


After the most recent updated pushed through by Gainsight, I cannot add members of my organisation onto Sally from Slack environment.



The list of users does not extend past 25 / unable to toggle from page to page.



Is anyone else having this problem?


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Best answer by shantan_reddy 17 September 2019, 09:19

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Hi Chris, have you opened a ticket with Gainsight Support on that issue?


Hi Dan, raised support ticket this afternoon


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@jayaprakash_vunnam


I'm having the same problem and have created a ticket here. I asked support and my CSM to create an enhancment request or fix, and was asked to post here


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@jayaprakash_vunnam


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@kunal_bhat @sridhar_nagaraj


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Hi @chrisporteous/ @peter_mutuc ,



The page toggle has been fixed.



The ability to search for users will be available from sep 24th.



Hope this helps!


Userlevel 7
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@shantan_reddy Thanks for the update!


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Hello Everyone,

 

The following Sally article has been updated and approved as per new user interface:

Thanks!

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