Curious to know whatever happened to “Enablement Engine”?
At a previous company I was given a walkthrough/demo and it was slick… but considered too much of a “nice to have” to justify the cost.
If EE was a core, cost-free Gainsight product, I know we would use the heck out of it. And the better job we do enabling our end users, the more effectively they will use the platform, the more efficiently we can maintain the platform, the stickier Gainsight will become as a mission-critical platform and that would translate into smoother renewals and upsells…. right?
I’m sure there are support/dev concerns...but just seems like having more insight to how the platform is being used AND having the ability to enable users directly in the tool would be a no-brainer?
Raise your hand if you’d use EE if it was included.