Making CSM life pretty easy by introducing the CSM 360.
In simple terms it is as same as Customer 360.
- CSM can check his overall health in a single page.
- It helps CSM to make quick decisions and help to respond immediately on major issues.
- We can replace the activity timeline as “CSM Wall” which will help to check meetings/calls and to-do actions for the day/week/month in a calendar view.
- This will be more effective to a CSM by comparing with other options (reports / dashboards).
- CSM can plan renewals in easy manner with different metrics.
- Map’s View (new report type): CSM can plan meetings and also it leads to new customers.