My goal is to create a Template that includes sentences like “Allow me to introduce you to [Name]. [He/She] will be your Customer Success Manager.” The He/She piece would be dynamic relative to the name (e.g. if it were John, it would say He. For Julia, it would say She).
The trick is automating the he/she piece based on the CSM’s name. For now, we’ve written Templates that don’t include the pronoun but I’m curious if anyone has successfully implemented this?
Thanks,
Will
Best answer by john_apple
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