Let’s Introduce Ourselves!!

Userlevel 7
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Hi All, Hope you all are doing well!

Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.

I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.

I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.

I also spend a lot of time after work with my children, friends and on physical fitness.


Please tell us a bit about yourself! Here’s a few questions for your consideration:

What’s your current role and where are you based?

What are you hoping to learn from the community?

What do you like to do for fun?


11 replies

Userlevel 7

Thanks for starting the introductions, Sai! We’re seeing lots of new members joining during the Pulse Everywhere event, and we’re excited to welcome everyone to participate in the Community. 

I’m Lila, and I work with the Gainsight product documentation team, Sai and the community, as well as I support various product release enablement efforts. When I’m not working, you can often find me in the garden, walking/hiking around the Portland, Oregon area, or baking and sharing sweets with friends! 

Here’s my homemade backyard brunch last weekend: :wink:


Hey, Customer Success friends...how ya doing? Looking forward to learning and sharing with all of you here.

My most recent role was as the Vice President of Customer Success for ISI Telemanagement in Chicago where I drove increased retention, improved customer loyalty and a growing expansion revenue generation team. The company went through a significant downsizing earlier this month, so I’m currently looking for my next challenge in the Customer Success world.

I’m hoping to learn about early-stage SaaS companies (Series-B/Series-C funded companies) that have great products and a big mission statement. I’m also hoping to share some of my experience and knowledge with those in the community.

For fun, I like to run, photograph nature/landscapes and travel.

Userlevel 7

Welcome to the community, Jim, and thanks for introducing yourself! If you haven’t already found the CS Best Practices forum, there may be some conversations that are of interest, or you can start a new one. :slight_smile:

Userlevel 1


I am new to the Gainsight Community and look forward to connecting with you all and learning more about Gainsight! I am new to the operations side of CS after previously being a CSM and this is my first time implementing Gainsight. I look forward to learning more best practices or tips & tricks for implementation/ general operations of CS! 

Have a great day everyone!

Userlevel 7

Welcome, @Brittney ! The community is a great resource for first time Gainsight Admins. :relaxed: Feel free to post your questions (and search first, in case they’re already answered) in the CS discussion forums

Userlevel 2

Hello everyone.  I am a CSM at CloudBees and will be project managing the implementation, governance, and ongoing functionality of Gainsight within my company.  I’ve spent over 20 years delivering software and managing rollouts, so feeling pretty comfortable in the role.  Next step is to become an expert in Gainsight integrations and best-practices.  Looking forward to becoming part of the community. 

Userlevel 1

Hi everyone, I am a Senior Manager of Customer Success Enablement at Workday.  I am located in Austin, TX and originally from Washington DC.  I am looking forward to networking on best practices for large enterprises around Segmentation, CSAT, Analytics, etc.  For fun I run a lot, do lake/boating activities with my family, and have fun with my husband and two girls.  Looking forward to connecting with everyone!

Hi Everyone, I am the CSM team Manager at Mobysoft we are a SAAS company in Manchester England. Currently I am encouraging my team to use Gainsight more and starting to implement dashboards and best practice. This is my first time using Gainisght so I have a lot to learn. Main hoby is Kayaking trying to get on as much white water river trips as possible whilst also developing my playboating skills. 

Userlevel 7

Welcome, @Kelvin and @kardalan5 ! Let us know if there’s anything we can do to help you with the community or Gainsight apps.

Hi all, nice to virtually meet you (which is all we ever seem to do these days!) 


I’m Head of CX for CAE Technology Services, a VAR headquartered in the UK (but offices in multiple countries). We’re a relatively new CX practice and have subscribed to Gainsight to help us with the day-to-day management of our customers. Looking forward to getting this embedded into our everyday use and learning lots of hints and tips from the community (and giving back where we can of course).


As for fun, I’m lucky enough to live on the north east coast adjacent to the North Yorkshire Moors national park so get lots of walks with the family.



Userlevel 7

Welcome, @Matt_Hinds ! If you haven’t already, you may want to check out our CS Best Practices forum, including starting a conversation. Also, we have a lot of great content for CS leaders and for your Gainsight Admin in upcoming virtual events, so be sure to review our events calendar. Admins in particular are encouraged to attend our weekly office hours for EMEA.