JOB TITLE: Customer Success Operations
LOCATION: Bay Area - San Jose
Overview: Passionate about CS? Love process, people, customer obsession and data? Your mission will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the VP of Customer Success and will be their trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes that scale. This roles is part of the VP CS leadership team which includes a leader in PS, CS, Global Support and Training.
WHY SHOULD YOU JOIN US: We have grown very quickly, from 20 Enterprise customers to 1800 over the last few years. There are some amazing companies we partner with including 25% of the Fortune 500. These aren't just a little group within a large Enterprise company either, we have some great customers like Amazon, Tesla and many more who use us globally. As we've grown over the past year we now need a Ops leader to help set us up for longer term scale. If you are looking for a great opportunity and big challenge ahead this is the role for you.
ABOUT OUR COMPANY: AppZen is the leader in AI software for finance teams. Over 1,800 global enterprises use AppZen to automate manual finance processes, reduce expenditures, and gain real-time insights into their business spend trends. Our first company principle is customer obsession and you can learn more about us here: https://www.appzen.com/careers/