Customer Success Operations Analyst - US Remote - Menlo Security

  • 20 January 2021
  • 0 replies

Userlevel 3

Hi Team,

Menlo Security is hiring a CS Operations Analyst with either Gainsight or Zendesk Admin experience.

About Menlo:

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 8/10 of the largest global banks and the Department of Defense.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, Sutter Hill Ventures, JPMC, American Express, HSBC, and Ericsson Ventures.

About the Role:

Join a small and nimble operations team to help leverage data and tools to drive efficiency and decisions as we scale our CS practice. The ideal candidate understands that good data is the foundation of any organization and is willing to be its guardian. You appreciate the complexity of the customer experience and want to think critically about how to make it better. You're excited to get your hands dirty in our tech stack, which includes Salesforce, Gainsight, Zendesk, and more. You are a strong problem solver, analytical, and have the ability to take an ambiguous task and solve it. This role will report to the Director of Customer Success Operations.



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