Accomplished leader and coach with a proven record of building efficient and effective customer success organisations. Demonstrates strong business acumen aligning customer experience teams to corporate goals with outcomes of reduced churn, increases in both retention and revenue, and high customer satisfaction. As an experienced & award-winning customer success leader & strategist, I have been successful in the creation, implementation and maturing of international customer success organisations. Demonstrates professionalism, gravitas and integrity developing collaborative approaches to problem-solving, working with all stakeholders across multiple functions. Obsessed with the customer success function and the value it brings businesses through the connection of technology, education, data analytics and desired business objectives.