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jniesGainsight Employee: Shoshin

Product Experience (PX)

How to avoid engagement fatigue 101

Let’s be honest, no one likes constant pop-ups when they login to a web application. We’ve all had an experience when you are trying to get work done and all of a sudden you experience pop-up after pop-up. I think it is safe to say, this can severely impact user sentiment. Do you have important information that you want to display to your users but don’t want to run the risk of engagement fatigue? Don’t worry, we have a solution for that! The engagement throttling setting controls how often the engagement is displayed to the qualified users in your application. To configure the throttling settings:Navigate to Administration > Throttling. Turn ON the toggle switch in At least and At most sections. Set the time and number of engagements to be shown parameters. Click Save. Now you may ask, “Julia, we have a lot of engagements that we want to display to our users. How can we use throttling but still make sure users can access our engagements?” Great question! Our recommendation would

TommyShoshin

Success Plan Timeline ActivitiesNew Idea

Our team is looking for the ability to link timeline activities from the global timeline view and/or the C360 timeline view directly to a specific success plan. The use case is that they might be working with one customer that has multiple success plans and would like an easier way to navigate and log these activities ( currently you have to navigate to the success plan itself to log anything at this level)

vijayasaileshGainsight Employee: Shoshin

User wants to add emails to the Success Plan Timeline using Gainsight Assist in OutlookNew Idea

Hi,User wants to add emails to the Success Plan Timeline using Gainsight Assist in Outlook As we currently support only Email to Global/C360 timeline for an account, User wants to load them in SuccessPlan timeline

JeppePeppeVeteran Rookie

Customer Communities (CC)

Optimizing Dynamic Content Widget for mobile

Hi!Trying to make use of the dynamic content and featured topics widget, but I’m not a fan of carousel layout when viewed on a mobile. Does anybody know a way (with custom css or other workarounds) to remove the carousel feature, and make it into 2 columns when in mobile view? We have done this with a custom html element, but it’s harder with a built in component :) How it is now: How i would like it to be: (just the layout) EDIT: Same goes for the Featured Topics Widget.

juan.delrioTeam Captain

Build Communities

Looking for your DJ Skemaddox fix?

The star of the Community Unplugged, DJ Skemaddox heheIf you are like me and need to get your dj fix on. May I suggest, A State of Trance on youtube? I need it when I am updating customer records for misspellings.

SmartlyGregAll Star

Customer Communities (CC)

The Smartly.io Community is finally going live with a hybrid event facilitated in part by the community, what do you think?

After a few months of setting up InSided and inviting our customers to the platform we are finally opening up to a wider audience and kicking things off with an event: Sofa Summit is a social advertising event, much like the theme of our community which will take place today 28th April at 3pm ET, with a live part in NYC.Event registration.The Smartly.io Community.The online event consists of a live stream and a live chat much like most events; but we’ve created a community group tied to the event, and all content posted on the community group will show on the event page in live allowing people to take part in the conversations and topics of the event. Want to take a look and give us feedback on our InSided setup as a whole or our hybrid event/ community group? Please reply with your input or questions!-PS: Special thank you to @Vishwas Katti @Kenneth R @olimarrio @matt enbar @Social Orshi @timcavey @Scott Baldwin @Gabolino @Blastoise186 @DannyPancratz @adam.ballhaussen and many more

HiewwaiyVeteran Rookie

Ability to search through members database in the front endOpen

Our customers would love to have the ability to search through the members database. For example: they are looking for other members within the same workfield of with a certain expertise, so they can easily get in touch with them of follow them. This feature would also be very helpfull to us as the community team: For example: we can filter members by expertise, get in touch with them, build relationships with them and stimulate user generated content We are a B-2-B software company. I am curious to see whether other (B-2-C) companies would also consider this feature as valuable.

Data Designer / HRE Parity : Date FiltersNew Idea

Heya!In the series of data designer and horizon rules parity, here’s another one following on an earlier post relating to formulas...I’m building the same logic in DD and HRE and don’t have the same filters. While semantically they’ll sort of do the same, it’d be great to fix the parity in date filters as it doesn’t make sense to pick “Today” in one place and “Run Date” in the other.Run Date is probably semantically clearer that it will be whatever the day the rule and design runs on vs. today which could lead to confusion. Thanks!A

edwinRegistered User

Support grouping by numeric Global Context values in Query BuilderNew Idea

Currently the Query Builder supports grouping by non-numeric Global Context values, but not by numeric values. We use global context to pass numeric values that define specific areas/location where events took place. Grouping by those locations would allow us to report on ‘location-based-adoption’ at scale. Currently we have no way to achieve this.

dannygarciaShoshin

Migrate Production to StagingOpen

Hello - while building out our community before launch, we did all the work in Production since there were no members that it would affect.Now that we have members on it, we’d like to perform changes in the Staging site, but it looks nothing like our Production site. The work it would take to get the Staging site up to date is a lot, so it would be helpful for Community Managers to have a way to copy our production site into the staging site.

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Foster Learning & Education

2 topics
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All About Pulse

140 topics
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1279 topics
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Training & Certification

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Archive

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Archived content

Archived content

463 topics
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JeppePeppeVeteran Rookie

Customer Communities (CC)

Optimizing Dynamic Content Widget for mobile

Hi!Trying to make use of the dynamic content and featured topics widget, but I’m not a fan of carousel layout when viewed on a mobile. Does anybody know a way (with custom css or other workarounds) to remove the carousel feature, and make it into 2 columns when in mobile view? We have done this with a custom html element, but it’s harder with a built in component :) How it is now: How i would like it to be: (just the layout) EDIT: Same goes for the Featured Topics Widget.

revoteGolden Ruler

Customer Communities (CC)

Gainsight Digital Hub and DSA compatibility?

I would like to hear more about DSA (Digital Service Act, 2022/2065) plans. EU have set new regulations for the companies who have online platforms, beginning of 17.2.2024.I think inSided have plans to provide full support for the all features?EDIT: I added link

revoteGolden Ruler

Customer Communities (CC)

Private messages - emojis doesnt work at the moment

We just noticed that emojis doesnt work in private messages. When you press emoji icon, nothing happens. This occurs in our community and here as well. We have tested with Chrome and Firefox.

CorneliaProdOps

Customer Communities (CC)

upvotes

How do I get a list of Upvotes on a particular post? Details of the voters on a post, basically

j_ditzelShoshin

Product Experience (PX)

Dashboard Widget size for pie charts (Query Builder)

It would be great if we could resize the query builder widget when it is just a pie chart. It is very empty when it just contains a pie chart across 2/3rds of the screen.Another option would be the ability to put multiple pie charts in one widget. This widget could easily hold five pie charts without looking cluttered and that would reduce the number of widgets I have to put on the page.

amanda_neilRegistered User

Customer Success (CS)

Email to TImeline Missing External Contacts

If I have an email that is posted to the Global Timeline (customer missing, not associated) and I then associate a customer to the timeline, my external recipients go missing?

Marc.HoganShoshin

Customer Success (CS)

Email Opt-Out Hyperlinks - Unsubscribe - Manage Preferences

We recently sent a communication and received feedback that Opt-Out hyperlinks (Unsubscribing, Managing Preferences) did not work. I went back and reassigned links using the hyperlink button in the menu for both options. When testing the links, I could not open them or copy them into a browser. The configuration guidance talks about creating questions but nothing related to links and testing them prior to execution. Appreciate any assistance on this.

reggie_yu_gazmenShoshin

Customer Success (CS)

Outlook Gainsight Assist

We’re using Account Contact Relationship in SFDC wherein a contact can be associated to multiple accounts. There are instances wherein account names would be the same which makes it difficult for users to distinguish which account they need to log their email. It would be helpful if we could add their account number so users don’t have to guess and wrongly log it to another account. Is that doable? Thank you in advance!

sjacobi123Registered User

Customer Success (CS)

Is there a way to invert axis in chart?

We currently have a usage scoring metric where 1 is best and 5 is worst and we have created a trend chart to see usage over time. However, because we cannot invert the y axis the data looks backwards and is misleading. Is there a way to invert the axis data to show this appropriately? We are able to do this in other platforms to show correctly

Lena H.Shoshin

Customer Communities (CC)

Can I move a comment from the support area into Ideation?

Hi operations Pro’s,can I move comments and postings from the Support area into an idea?I do get an error message. Usually when something isn’t possible to be merged the field specifies.I am unsure if this is a continuous limitation of the product or an error. Best, Lena

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