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Meetings & Office Hours

Meetings & Office Hours

Attend webinars, VCAMs and weekly Gainsight Admin Office Hours.

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yuniyal

started this topic

September 15th - Webinar - Latest Release Enhancements

We're excited to share how the latest product enhancements can simplify the experience of CSMs, CS Managers and improve the efficiency of GS...

Virtual Customer Advisory Meeting - Jobs Orchestration across Gainsight

NXT Admin Certification Available Now

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sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 03/30/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 30, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, March 30, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aebWfptbBg

1 day ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

Tuesday March 28 Admin Office Hours Cancelled

With apologies, canceling Admin office hours today -- out sick today. I will be back to regular on Thursday.

3 days ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 30/03/2023

This thread is for the Admin Office Hours session for Thursday Mar 30th ,2023. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India

1 day ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 28/03/2023

This thread is for the Admin Office Hours session for Tuesday March 28th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004

4 days ago

naga_raghav_sumanthGainsight Employee: Shoshin

posted in Meetings & Office Hours

Support Holiday Hours - April 2023

We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below.April 07, 2023: Live chat & phone support disabled. Delayed response time on non-urgent issues. Staffed 24 hours, but agents only working High severity cases. April 10, 2023: Live chat & phone support disabled. Delayed response time on non-urgent issues. Staffed 24 hours, but agents only working High severity cases. April 24, 2023: Limited chat hours. Delayed response time on non-urgent issues. Staffed 24 hours, but agents only working High severity cases.

8 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 03/23/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 23, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, March 23, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aebWfptbBg

8 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 03/21/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!Apologies for the late post - was out of office yesterday afternoon. This thread is for today’s Admin Office Hours session, Tuesday, March 21, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, March 21, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97563672477?pwd=SllMcVdiRVFLY1BFWFRoMGJ5MjFmdz09 Meeting ID: 975 6367 2477Password: 374909 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aetAGucgRy

9 days ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 21/03/2023

This thread is for the Admin Office Hours session for Tuesday March 21st, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004

11 days ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 23/03/2023

This thread is for the Admin Office Hours session for Thursday Mar 23rd ,2023. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India

8 days ago

yuniyalGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

What’s your Digital Led CS Strategy? - Webinar on 28th March

Join us Tuesday, March 28 at 10am PT for our next edition of our Crank Up Technicalities webinar series. This month discover the latest trends and best practices for building a Digital-led Customer Success Strategy in our upcoming webinar. Learn how to leverage technology to drive customer engagement and retention while maximising business outcomes. During this webinar you'll learn:Use technology to drive customer engagement Personalize customer interactions with technology Create a better customer experience through digital strategies How Gainsight handles Digital Customer Success👉🏻Register here!👈🏻 Register here! Have something that you would like us to cover/discuss during this session? - Post it in the comments below👇🏻

15 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 03/16/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 16, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, March 16, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aebWfptbBg

15 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 03/14/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, March 14, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, March 14, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97563672477?pwd=SllMcVdiRVFLY1BFWFRoMGJ5MjFmdz09 Meeting ID: 975 6367 2477Password: 374909 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aetAGucgRy

17 days ago

CorneliaProdOps

published in Meetings & Office Hours

Virtual Customer Advisory Meeting - Revenue centric Executive Dashboard

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? This VCAM is to understand what is the critical information an Executive prefer to view on the Revenue centric Executive Dashboard and how it is setup currently? What is the Agenda of the VCAM? To understand Executives benefit if there is a revenue-themed executive dashboard? What could be the user personas here? What is the business value and how does an executive tend to take informed decisions? What critical information on financial metrics does an executive wish to review - any KPIs/ widgets/reports make sense? If an Executive prefer to review high-level metrics or have drill through by Segments/CSM etc.? Which objects(Gainsight/custom) do Customers prefer to use to pull financial metrics into Dashboard?What outcome are you looking for as part of this VCAM? Get end-to-end understanding of an Executive perspective and the value in settin

1713

10 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 03/09/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 9, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, March 9, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aebWfptbBg

22 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 03/07/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, March 7, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, March 7, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97563672477?pwd=SllMcVdiRVFLY1BFWFRoMGJ5MjFmdz09 Meeting ID: 975 6367 2477Password: 374909 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aetAGucgRy

23 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 03/02/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, March 2, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, March 2, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aebWfptbBg

29 days ago

CorneliaProdOps

published in Meetings & Office Hours

Virtual Customer Advisory Meeting - Dynamic Email Signatures

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? Dynamic Email Signature has been a long standing ask from our customers. Great to inform that the Product team plans to pick this up for incubation in the coming quarter. As a first step we would love to meet with customers & understand the pain points & expectations for implementing Email Signature. What is the Agenda of the VCAM? Understand how users currently create or import dynamic email signatures Understand what kind of data is needed to support dynamic signature [Images, links , token types] Understand the friction points in creating a dynamic signature through a Rich Text field in User Object Understand what tools or applications users are doing to create signatures Understand the desired user experience of creating or importing email signatures from Outlook/Gmail or from any other tools. What is the outcome that you are looking fo

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30 days ago

CorneliaProdOps

published in Meetings & Office Hours

Virtual Customer Advisory Meeting - Discovery for Spaces

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? Discovery for Spaces: Spaces is a sharing and collaboration digital workspace that gives customers, among other things, a full 360 of their relationship with the vendor. It is the next step in the evolution to our existing capabilities such as Share 360, Share Success Plan etc but instead of having multiple disconnected experience, customers can now access information in a collaborative space with the vendor in Spaces. Spaces can be a standalone portal or can be integrated with Nucleus. What is the Agenda of the VCAM? Understand the current pain points related to Share 360, Success Plans, Success Snapshot Understand how CSMs / Customers would like to use SpacesWhat is the outcome that you are looking for as part of this VCAM? Gather requirements for Spaces When is this happening?Monday 6th March - 11:00 AM ET / 8:00 AM PT/ 09:30 PM ISTW

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29 days ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 02/28/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our today’s Tuesday Admin Office Hours session on Tuesday, February28, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, February 28, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97563672477?pwd=SllMcVdiRVFLY1BFWFRoMGJ5MjFmdz09 Meeting ID: 975 6367 2477Password: 374909 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aetAGucgRy

1 month ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 28/02/2023

This thread is for the Admin Office Hours session for Tuesday Feb 28th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

1 month ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 02/03/2023

This thread is for the Admin Office Hours session for Thursday Mar 2nd ,2023. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India

21 days ago

yuniyalGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

February 23rd - Webinar - Q4 CS Release Key Features

In this edition of Crank Up Technicalities webinar we’re excited to share how the latest product enhancements can simplify the experience of CSMs, CS Managers and improve the efficiency of GS Admins! We will cover the admin workflow, best practices and use cases for the below topics;Real-time sync between SFDC & GS JO emails to timeline Manual Person Merge OOOTB Account Based Forecasting

1 month ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 02/23/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, February 23, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, February 23, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aebWfptbBg

1 month ago

naga_raghav_sumanthGainsight Employee: Shoshin

posted in Meetings & Office Hours

Support Holiday Hours - March 2023

We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below.March 03, 2023: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases March 08, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases March 17, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases March 22, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases.

1 month ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 02/21/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, February 21, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, February 21, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97563672477?pwd=SllMcVdiRVFLY1BFWFRoMGJ5MjFmdz09 Meeting ID: 975 6367 2477Password: 374909 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aetAGucgRy

1 month ago

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