Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team
What is the VCAM about?
- Sending Bulk Emails from Email Assist
What is the Agenda of the VCAM?
- To understand the business need for enabling CSMs to send bulk emails to specific contacts across its customer base.
What is the outcome you are looking for as part of this VCAM?
- To get an understanding of the following:
- Which CSM team persona will benefit most with such kind of capability?
- What are the biggest business drivers for enabling CSM teams with bulk email-sending capability?
- To get an in-depth understanding of end-user experience for CSMs to
- Filter specific contacts from its customers
- Create/ Edit personal email templates
- View Report /Analytics
- What could be the top filter criteria for selecting customer contacts or recipient personas to send bulk emails by CSMs?
When is this happening?
- Thursday 28th September 2023 - 12:00 PM ET / 9:00 AM PT/ 09:30 PM IST
- Tuesday 10th October 2023 - 12:00 PM ET / 9:00 AM PT/ 09:30 PM IST
Who is the right person to enroll for the VCAM?
- As a CSM or CS Team Manager are you looking to enable your CS teams to send bulk emails?
- Would this kind of capability make CS team’s job more efficient & reduce dependency on Admin for creating simple journeys?
- As a CS team member would you be interested in sending bulk email to contacts in you book of business based on different criteria like renewal date, ARR ,role, industry?
What should you do?
- Please register for the roundtable to the slots provided using this form. We will reply back with a calendar invitation. If you cannot use Google Forms due to company restrictions you can email email@example.com to sign up.