This thread is for our upcoming Thursday Admin Office Hours session — THE FINAL SESSION OF 2022! — on Thursday, December 22, 2022 at 11am PT / 12pm MT / 1pm CT / 2pm ET.
Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).
There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!
Conference Details (Zoom):
Thursday, December 22, 2022 at 11am PT / 12pm MT / 1pm CT / 2pm ET
Join Zoom Meeting
Meeting ID: 951 6580 5521
For dial-in info by your location, find your local number:
My Real Time rule is giving me grief as you can see from the support history. I think the combination of a real-time rule and a real time sync on the same field is causing us to blow past our events limit in SFDC.
Support Ticket: https://gainsight.zendesk.com/hc/en-us/requests/207365
Here is what I'm trying to accomplish....
Do you think we could build a rule to achieve the same thing using Bionic rules since the real time rule isn’t working?
I need some help looking into my rule’s execution results.
I have implemented a Success Snapshot and some of the tables intermittently show a “Data Unavailable” message. The message originally appeared on SFDC tables but seemed to magically render after awhile however, I am still having the issue with Gainsight MDA objects.
Hey Scott - I was wondering if there is a way to map Success Plan fields to certain objectives.
Also, can we auto reassign auto CTAs when a CSM changes on an account?
I'm trying to troubleshoot the utilization metrics data being pulled into a program linked from a few rules.
Hi Scott, will there be a session this afternoon?
@angela_domenichelli ! Just got back into town this morning so a little late getting the new thread posted, but it is now up:
Happy New Year and see you soon!