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Meetings & Office Hours

Meetings & Office Hours

Attend webinars, VCAMs and weekly Gainsight Admin Office Hours.

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yuniyal

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September 15th - Webinar - Latest Release Enhancements

We're excited to share how the latest product enhancements can simplify the experience of CSMs, CS Managers and improve the efficiency of GS...

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sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 02/23/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, February 23, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, February 23, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aebWfptbBg

1 month ago

naga_raghav_sumanthGainsight Employee: Shoshin

posted in Meetings & Office Hours

Support Holiday Hours - March 2023

We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below.March 03, 2023: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases March 08, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases March 17, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases March 22, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases.

1 month ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 02/21/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, February 21, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, February 21, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97563672477?pwd=SllMcVdiRVFLY1BFWFRoMGJ5MjFmdz09 Meeting ID: 975 6367 2477Password: 374909 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aetAGucgRy

1 month ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 21/02/2023

This thread is for the Admin Office Hours session for Tuesday Feb 21th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

1 month ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 02/16/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, February 16, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, February 16, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aebWfptbBg

1 month ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 02/14/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, February 14, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, February 14, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97563672477?pwd=SllMcVdiRVFLY1BFWFRoMGJ5MjFmdz09 Meeting ID: 975 6367 2477Password: 374909 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aetAGucgRy

1 month ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 02/9/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, February 9, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, February 9, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aebWfptbBg

1 month ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 14/02/2023

This thread is for the Admin Office Hours session for Tuesday Feb 14th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

1 month ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 16/02/2023

This thread is for the Admin Office Hours session for Thursday Feb 16th ,2023. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India

1 month ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 02/07/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!This thread is for our upcoming Tuesday Admin Office Hours session on Tuesday, February 7, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, February 7, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97563672477?pwd=SllMcVdiRVFLY1BFWFRoMGJ5MjFmdz09 Meeting ID: 975 6367 2477Password: 374909 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aetAGucgRy

1 month ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 02/02/2023

This thread is for the Admin Office Hours session for Thursday Feb 2nd ,2023. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India

1 month ago

CorneliaProdOps

published in Meetings & Office Hours

Virtual Customer Advisory Meeting - Account Planning- Understanding white space analysis done by sales or CSM team

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? This VCAM is to understand who does white space analysis/expansion map and how its done today? What is the Agenda of the VCAM? Understand who does white space analysis Use cases of white space analysis/expansion map done by Client Account Manager/Account Executive/ Client Success Managers Requirements and Challenges faced Tools used for white space analysis/expansion mapWhat outcome are you looking for as part of this VCAM? To understand target group better and how customers are actually executing white space analysis. Understanding the challenges and expectations will help the PM build solutions betterWhen is this happening?Thursday 2nd March - 11:00 AM ET / 8:00 AM PT/ 09:30 PM IST Thursday 9th March - 11:00 AM ET / 8:00 AM PT/ 09:30 PM ISTWho is the right person to Enroll? Client Account Managers/Client Success Managers/ Account Ex

1011

1 month ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Thursday session) - 09/02/2023

This thread is for the Admin Office Hours session for Thursday Feb 9th ,2023. Submit your questions to this thread and we'll address them during our session at 1-3PM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 India

1 month ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 07/02/2023

This thread is for the Admin Office Hours session for Tuesday Feb 7th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 In

1 month ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 02/02/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Threa

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, February 2, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, February 2, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number: https://gainsight.zoom.us/u/aebWfptbBg

1 month ago

CorneliaProdOps

published in Meetings & Office Hours

Virtual Customer Advisory Meeting - Relationship Merge : MVP & design

Hi Community! We need your feedback via a Virtual Customer Advisory Meeting with our Product Management team What is the VCAM about? Relationship Merge : Understanding the various use cases for Merging two relationships and challenges that Admins currently face as a result of not being able to do so. What is the Agenda of the VCAM? Gather feedback on different use cases and designs What is the outcome that you are looking for as part of this VCAM? Understand different use cases for relationship merge and how it would solve their pain point Explore any specific UI level expectations to easily carry out Relationship Merge by the AdminsWhen is this happening?Wednesday 15th Feb - 11:00 AM ET / 8:00 AM PT/ 09:30 PM IST Wednesday 22nd Feb - 11:00 AM ET / 8:00 AM PT/ 09:30 PM ISTWho is the right person to Enroll?If you are someone who manages/implements relationships for your company Preferably Admins who deal with Relationship implementation and re-organizing them to acco

381

1 month ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

PLEASE NOTE - Canceled Tuesday Jan 31 Office Hours

Hello all -- I will be traveling today during the afternoon, Tuesday, January 31, so I will be unable to conduct the usual Tuesday Admin Office Hours.I am returning home from a trip, so Thursday office hours will run at its usual time - I will post a thread for that tomorrow.Happy end-of-January all, and see you Thursday!Best, Scott Drost

2 months ago

yuniyalGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

January 25th - Webinar - Data Designer, Email Assist & Unification

Join us on January 25 at 10 AM PT for Crank Up Technicalities Webinar on Data Designer, Email Assist & Unification! This webinar, we will discuss how you can discover richer, more meaningful insights from your customer data using Data Designer. Also, learn how CSMs workflow can be optimised using Email Assist and Unification.Learn how to:Build Data Designer Make a data designer dataset universally available Create email templates Send emails directly from Cockpit Share emails from Timeline Identify duplicate company records Merge duplicate company recordsDate: 25th January 2023Time: 10 AM PTRegister today for the Zoom link.

2 months ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 24/01/2023

This thread is for the Admin Office Hours session for Tuesday Jan 24th, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

2 months ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

EMEA Admin Office Hours(Tuesday session) - 31/01/2023

This thread is for the Admin Office Hours session for Tuesday Jan 31st, 2023. Submit your questions to this thread and we'll address them during our session at 10-11:30AM UK TimeThere is no need to register for the sessions anymore. If you have a question, please post below or join the meeting. I will go in order of posts below or joining the session. Join Zoom Meeting:https://gainsight.zoom.us/j/99150084271?pwd=QmozQkpNSm1rMDZPYk1mZGE0NHhKUT09Meeting ID: 991 5008 4271Password: 931784One tap mobile+16699006833,,99150084271#,,1#,931784# US (San Jose)+12532158782,,99150084271#,,1#,931784# US (Tacoma)Dial by your location +1 669 900 6833 US (San Jose) +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 646 876 9923 US (New York) 888 475 4499 US Toll-free 877 853 5257 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22 48 798 004 I

2 months ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Thursday session) - 01/26/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone! This thread is for our upcoming Thursday Admin Office Hours session on Thursday, January 26, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, January 26, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number:https://gainsight.zoom.us/u/aebWfptbBg

2 months ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

US Admin Office Hours (Tuesday session) - 01/24/23 - 1 pm PT / 2pm MT / 3pm CT / 4pm ET - Pre-session Thread

Hello everyone!Apologies for the late post, but yes, there will be an Office Hours session today! This thread is for today’s Tuesday Admin Office Hours session, Tuesday, January 24, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Tuesday, January 24, 2023 at 1pm PT / 2pm MT / 3pm CT / 4pm ET Join Zoom Meeting:https://gainsight.zoom.us/j/97563672477?pwd=SllMcVdiRVFLY1BFWFRoMGJ5MjFmdz09 Meeting ID: 975 6367 2477Password: 374909 For dial-in info by your location, find your local number:https://gainsight.zoom.us/u/aetAG

2 months ago

naga_raghav_sumanthGainsight Employee: Shoshin

posted in Meetings & Office Hours

Support Holiday Hours - February 2023

We have a couple of holidays this month across the globe, so we have modified hours for certain channels for the next couple of weeks while we give our team time off. Please find the modified schedule below.February 03, 2023: Limited chat hours Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases February 17, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases February 20, 2023: Live chat & phone support disabled Delayed response time on non-urgent issues Staffed 24 hours, but agents only working High severity cases

2 months ago

baji_bathulaGainsight Employee: Veteran Rookie

posted in Meetings & Office Hours

Cancelled EMEA Admin Office Hours on 26th Jan

Hi All, We are not conducting office ours session on 26th Jan as public holiday in India.

2 months ago

sdrostgainsightcomGainsight Employee: Golden Ruler

posted in Meetings & Office Hours

PLEASE READ: US Admin Office Hours (Thursday session) - 01/19/23 - 11am PT / 12pm MT / 1pm CT / 2pm ET - Pre-session Thread

Hello everyone!NOTE NEW LINKS BELOW -- had to create a new session.This thread is for our upcoming Thursday Admin Office Hours session on Thursday, January 19, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET.Please submit your questions below as replies to this post in advance if you can, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).There is no need to register for these sessions - you can join at any time. Once the session is underway, I will go in order of questions posted below first, then field questions from anybody else who has joined as well. Look forward to talking with you!Conference Details (Zoom):Thursday, January 19, 2023 at 11am PT / 12pm MT / 1pm CT / 2pm ET Join Zoom Meetinghttps://gainsight.zoom.us/j/93210223297?pwd=SGMvb0ZOVVRpclVTdTdTVzR1c040QT09 Meeting ID: 932 1022 3297Passcode: 885599 For dial-in info by your location, find your local number:https://gainsight.zoom.us/u/aebWfptbBg

2 months ago

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