Admin Office Hours - January 26th, 2017

  • 19 January 2017
  • 4 replies

Userlevel 6
This thread is for the Admin Office Hours session for Thursday January 26th, 
2017.  Submit your questions to this thread and we'll address them during our session at 11am PST/ 1pm CST.

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4 replies

Hi Evan, I would like to learn more about the impact of the "Snooze" button for a CTA (what date field is it updating, how it is considered by the overall CTA report provided by Gainsight out-of-the-box, etc).
Thank you in advance!
P.S. Please send me an invite for this Thursday session at (I can't find the meeting info anymore).
Hi Evan,

would like someone to review with us ticket #19071

desire is to report on Gsnap usage by our CSM team. Since our CCO was somewhat
reluctant to fund Gsnap, as administrators we want the ability to
create a report that shows how often our CSMs are using the Gsnap
functionality. Which of the CSMs is using Gsnap? Who are they sending messages
to? On what subject? How often are they using the feature, etc. This will help
demonstrate value to our CCO.

the answer received via the ticket is incomplete. Your GS support team built us
a report off email logs, but we can't pull in subject; nor is it clear if we
can show which CSM sent the message.

Can you

Userlevel 2
Badge +2
I am having an issue with an MDA field not showing up in the rules engine. Haven't heard back from Steve, can you help?
Userlevel 6
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