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Admin Office Hours - 10/22/18
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Hi Christopher,
Had a question about how I might be able to limit the number of CTAs created by a rule, selecting random rows from the dataset.
Use Case:
We have a support queue with a few reps responding to customers. I want to setup a CTA for the manager of these reps to review 10 random cases that our reps have responded to. I can get to a point where I have the cases that I need isolated in the dataset, but I'm not sure how I can limit the CTAs created to, say, 10 cases to review.
I can either get the rule to create 1 CTA in total or 1 CTA per case.
Hoping there's some solution you might be able to help with.
Thanks!
- Pele
Had a question about how I might be able to limit the number of CTAs created by a rule, selecting random rows from the dataset.
Use Case:
We have a support queue with a few reps responding to customers. I want to setup a CTA for the manager of these reps to review 10 random cases that our reps have responded to. I can get to a point where I have the cases that I need isolated in the dataset, but I'm not sure how I can limit the CTAs created to, say, 10 cases to review.
I can either get the rule to create 1 CTA in total or 1 CTA per case.
Hoping there's some solution you might be able to help with.
Thanks!
- Pele
Hi!
I have a question about doing a transformation/calculation task after a merge task when creating a bionic rule. The goal is to divide the sum of one field by the sum of another field.
I have:
I have a question about doing a transformation/calculation task after a merge task when creating a bionic rule. The goal is to divide the sum of one field by the sum of another field.
I have:
- Two dataset tasks pulling from different objects. They are both only pulling a sum and then filtering by a certain set of parameters.
- I will be merging the two in order to then do...
- The transformation/calculation. I know exactly what I need to do for the calculation and know exactly where I need to map the field (To our NG Aggregation Gainsight object).
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