This thread is for the Admin Office Hours session for Thursday October 19th,
2017. Submit your questions to this thread and we'll address them during our session at 11am PST / 12pm MST / 1pm CST / 2pm EST.
To register for this session, please click here.
Admin Office Hours - 10/19/17
Thanks for scheduling! I'd like to run through using an event to set up a customer satisfaction survey advanced outreach. I'm having trouble getting the mapping to work with the event from our class homework.
Hey, Evan -
I thought maybe I could ask this on the call as well, but if you can answer before please do. I have rules setting a score in my scorecard 2.0 where the rule has a calculation. The calculation takes the average daily logins over the last week and compares that to the average daily logins over the last 6 months (actually 24 weeks) and sets the score based on increase or decrease from last week. We now have enough data to compare against the last 12 months and I'd like to change the calculation in that rule from 6 months (24 weeks) to 12 months (52 weeks). My question is: can I make that change in the existing rule or do I have to clone the rule and apply the change in the cloned rule? My concern is whether it will create a red bar for every client during the first week of the change?
I thought maybe I could ask this on the call as well, but if you can answer before please do. I have rules setting a score in my scorecard 2.0 where the rule has a calculation. The calculation takes the average daily logins over the last week and compares that to the average daily logins over the last 6 months (actually 24 weeks) and sets the score based on increase or decrease from last week. We now have enough data to compare against the last 12 months and I'd like to change the calculation in that rule from 6 months (24 weeks) to 12 months (52 weeks). My question is: can I make that change in the existing rule or do I have to clone the rule and apply the change in the cloned rule? My concern is whether it will create a red bar for every client during the first week of the change?
Hello! I am joining today to look for a bit of help using Bionic rules to merge two data sets for reporting purposes. I am new to Bionic Rules and have never created one. I would appreciate some assistance. Thanks!
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.