Question

Reported GameChanger Community notifications broken: Actively investigating

  • 15 September 2023
  • 9 replies
  • 57 views

Userlevel 7
Badge +2

Many of you reported to the Community team about this and my apologies for not being able to move faster with this.

Example - The following notification Bradley forwarded to me.

Pl note that platform support are looking into the issue as it does not happen with all Idea notifications.

---------- Forwarded message ---------
From: Gainsight Community <community@gainsight.com>
Date: Wed, Sep 6, 2023 at 12:15 AM
Subject: "Add Picklist Color Outside of Reports" received a new comment on the Gainsight Community
To: <xyz@xyz.com>

 

“Add Picklist Color Outside of Reports” received a new comment on the Gainsight Community

Hi bradley,

romihache has just added a new comment to Add Picklist Color Outside of Reports (https://community.gainsight.com/topic/show?tid=46602) . Below is a preview of their post:

This makes total sense and I can already think how we could leverage this too! Great idea!
Click to view the full comment (https://community.gainsight.com/topic/show?tid=46602)

If you don’t view the topic on the Community, you will stop receiving updates. After viewing the topic, you will continue receiving updates if additional comments are posted.

Regards,
Anirban Dutta

 

Will share the resolution soon.


9 replies

Userlevel 7
Badge +3

@matthew_lind in reference to our conversation earlier. FYI.

Userlevel 6
Badge +7

I’ve had this on a Bradley post as well, so maybe it’s just posts from @bradley 😂. Sorry, just kidding 😅

Userlevel 5
Badge +4

Hahaha, I found the issue on a Bradley post too! 🤣
Thanks for sending me this link @alizee 😄
 

I’ve had this on a Bradley post as well, so maybe it’s just posts from @bradley 😂. Sorry, just kidding 😅

 

Userlevel 7
Badge +2

😆 woops… we haven’t engineered anything sinister against your user Bradley.

Userlevel 7
Badge +2

On a serious note friends… this has been hard for us to reproduce so appreciate sharing specifics of any email notification where you face this. Thank you.

Userlevel 7
Badge +9

I’ve got a couple examples, one already shared with @revathimenon 

I’ll forward another one her direction.

Userlevel 7
Badge +6

Hahaha, I found the issue on a Bradley post too! 🤣
Thanks for sending me this link @alizee 😄
 

I’ve had this on a Bradley post as well, so maybe it’s just posts from @bradley 😂. Sorry, just kidding 😅

 

haha, posting so much I broke the platform. It’s not a DDoS attack @anirbandutta , it’s just me posting ideas :P

Userlevel 7
Badge +3

Another update from @matthew_lind today - occurring for the notification on the same thread.

@anirbandutta FYI.

 

Userlevel 7
Badge +9

@revathimenon has my details, and adding...

There is a pattern where by once I get notifications for a Community thread where the links are broken, all the subsequent notifications for that same thread are also broken. My Support Spidey-sense would focus on the specific threads we’re reporting.

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