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[2] Let’s Introduce Ourselves!!

[2] Let’s Introduce Ourselves!!
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Hi All, Hope you all are doing well!

Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.

I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.

I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.

I also spend a lot of time after work with my children, friends and on physical fitness. 

 

Please tell us a bit about yourself! Here’s a few questions for your consideration:

What’s your current role and where are you based?

What are you hoping to learn from the community?

What do you like to do for fun?

Oh and btw,  Complete your profile :) 

 

Next steps:


41 replies

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@anirbandutta I am virtually attending as well.  All the great info just no Gainsight shirt or swag… I will have to make do :).  Love to hear the shared ideas.  Thank you for the kind welcome.

aah… same boat then, only my day is ending. Do leave your thoughts on the Tracks you are attending and let’s pick it up from there. G’day! 

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@anirbandutta I am virtually attending as well.  All the great info just no Gainsight shirt or swag… I will have to make do :).  Love to hear the shared ideas.  Thank you for the kind welcome.

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Hello Gainsight Community,

My name is Jesse Wilson and I am a the Insided Community Creator/Manager, Gainsight Admin, and a Customer Success Manager at Workspot.  I get to dive deep it to most everything Gainsight and now Insided has to offer.

I am based out of Fallbrook California (Great Weather terrible taxes).

Love hiking, pickle ball, swimming and most things with my wife and two kiddos.  Spend my Sundays watching my Kansas City Chiefs.

I come from a technical training background having trained for more that 100 fortune 500 companies and spent 3 years writing all of the technical training for a large Cloud 500 company.  Love to learn, grow and help those around me do the same.  Looking forward to hearing some great ideas here!  Thank you.

(Great Weather terrible taxes) 😂 … a Community Manager’s welcome to another, @Jesse.Wilson 👋🏾

Guess you are attending physical and me virtual, the same conference… any intriguing takeaways, Qs from the Community track, pl drop a comment and we can trade ideas

Also say hi to @Sebastian , @pawelpap , @Alistair FIeld when you are there… we can all join the convo IRL and offline. Happy #Pulse2022

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Hello Gainsight Community,

My name is Jesse Wilson and I am a the Insided Community Creator/Manager, Gainsight Admin, and a Customer Success Manager at Workspot.  I get to dive deep it to most everything Gainsight and now Insided has to offer.

I am based out of Fallbrook California (Great Weather terrible taxes).

Love hiking, pickle ball, swimming and most things with my wife and two kiddos.  Spend my Sundays watching my Kansas City Chiefs.

I come from a technical training background having trained for more that 100 fortune 500 companies and spent 3 years writing all of the technical training for a large Cloud 500 company.  Love to learn, grow and help those around me do the same.  Looking forward to hearing some great ideas here!  Thank you.

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Hey folks, 

 

I’ve been on the community here for more than a year now. Mostly posting questions and product recommendations. But if I can be of any help to anyone out there focused on client education or product adoption, please @JPKelliher and I will do my best. 😀

That’s so awesome to hear @JPKelliher, and thanks for the 1st & second person intro 😄

Did you get a chance to share about your session under your track

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Hello All, 

Wow. What a robust community already. This is exceptionally good company to be keepin. I look forward to meeting many of you… virtually!

I’m currently conducting research on how I can best support people in the CS SaaS space facing the challenges below in anticipation/preparation of Pulse:

 

That is Awesome @LizLee2022 and thank you for the appreciation; yes we have some knowledge powerhouses sharing experiences, usecases on the community.

Have you taken a look at the All Pulse 2022 Tracks, may be the right spot to start, and even ask questions to the Speakers?

Also if you are in Pulse in-person these are some cool meetup opportunities All Pulse 2022 Networking 

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Hey folks, 

 

I’ve been on the community here for more than a year now. Mostly posting questions and product recommendations. But if I can be of any help to anyone out there focused on client education or product adoption, please @JPKelliher and I will do my best. 😀

 

Cheers

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Hello All, 

Wow. What a robust community already. This is exceptionally good company to be keepin. I look forward to meeting many of you… virtually!

I’m currently conducting research on how I can best support people in the CS SaaS space facing the challenges below in anticipation/preparation of Pulse:

  1. Scaling CS - where to find candidates, who to hire, how to train and retain
  2. Increasing funding for your CS org whether it’s established or launching
  3. Demysitifying CS and increasing internal alignment 
  4. Creating more CS champions internally besides yourself
  5. Proving the worth of customers

Whoever is open to it, I would really appreciate it if we could hop on a quick call and I could ask you a few questions. If not, no worries, and I wish you all the best.

If yes, please use the link below: https://calendly.com/eleeconsulting/research-with-liz-lee

Thank you in advance. 

- Liz Lee 

 

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Folks in Austin, Tx area… @matthew_lind is throwing a party 🍻

 

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CS folks in the Denver area may be interested

 

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Hallo @martin.kroehner, my first Hi to someone from Berlin on this community!

V happy to meet you and excited to hear about your purpose. Pl search and ask away in this CS Best practices forum.

You have a pretty awesome community at SAP yourself that I’ve admired over the years.

@kendra_mcclanahan , @lane_h , @lila_meyer introing you here.

Hi all,

I am Martin and I’m working as a Customer Success Partner (CSP) at SAP. We are currently building a tech touch team around one of our Cloud offerings. Therefore I’m looking for best practices in managing a tech touch customer base (e.g. defining certain phases and touchpoints with outreaches etc.). Looking forward to learning more.

 

Best regards from Berlin,

Martin

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Awesome! Welcome to the community @Chee_Lam , thanks for stopping by to say hello.

Pl upload a profile pic and a Bio so that we are able to recall you better whenever we mouseover on you.

@lila_meyer, our Head of Training & Cert. would be v happy to hear that! 

Pl ask away in our Discussion sections, anything you want to know. And I 💯 agree on your idea of fun! :)  

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Hello World!

 

I am Chee, former Senior CSM/PSM and now Lead Program Manager at Datto based in our UK office.

 

Working with a colleague of mine to get fully GS Admin L3 certified whilst maintaining/exploring and improving our current GS instance to provide our Success Org a better tool to work with.

Risk and Renewals processes were dominating the first half of the year for us and now moving on to other processes and hope that the community can assist with challenges we come across during our journey, in exchange I (we) will try and provide as much support as possible as well.

 

Fun stuff to do...guess travelling the globe is what I do for fun :)

 

Looking forward to exchange ideas here.

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@mtowlehilt, welcome to the Community and thanks for stopping by to say Hello and share your interesting career transition story, everyone should mouseover on your profile and read your ‘About’ tab.

Pl browse through and let me know how I can help. 

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Hello!

 

I am Mary Towle-Hilt and a Support Content Manager at DreamBox Learning. We are changing the way the world learns!

Currently, I am straddling Ops for Support and Customer Success and am very new to Gainsight. At the moment I am focused on learning the ins and outs of how we use Gainsight to promote Customer Success and analyzing our programs, email templates, and CTAs from last Back-to-School. 

 

Looking forward to learning more and am excited to be joining such a supportive community 😁

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@Alistair FIeld, I’m always amazed to hear about your diverse experiences, a new one everytime I interact with you; we are thrilled to have you onboard with us. 😎 

[Additional +5 points for strategic use of emojis 🎉 ] lol

Gainsight Admins, and CSMs on this community very much build out the CS function influencing and serving other dept.s to make CS happen everyday at their co.s, so we’d definitely need your advice on our missions as we do this together.

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Good Morning/Afternoon/Evening all,

Thanks @andutta for the welcome.

I am the Head of Community at inSided. 🚀 

I come from 10 years of customer service experience, moving through Support > Knowledge Management > Customer Success.
A mechanical engineer by education, I wanted to design formula 1 cars. I got to live out that dream through customers in my support role as I worked with the likes of Toyota and Renault F1🏎️.

Originally from Cornwall, England, I've lived the last 10 years in New York 🌃 and now reside in Rome, Italy 🇮🇹.

I like to play sports and have twice done the New York marathon. I most like to play tennis and volleyball, BUT with three kids under 6 exercise time is limited.😅

For the last 3 years I have worked in Customer Success, focussing on self service, Knowledge Management and community based customers. I am Knowledge Centered Service certified and very much a fan in working out loud.

I look forward to help you all be successful in leading your own communities! 🏆

You can also find me on LinkedIn: https://www.linkedin.com/in/alistairfield/

I want to hear from you, so do not hesitate to reach out to me whenever you feel like it 😁

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Hi @johnnyriv , excited to have you here… thanks for intro-ing yourself.

Yeah @sdrostgainsightcom has been our pillar for like forever 😎  SHoot away your ideas and questions - let’s have a great time sharing!

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Hello Everyone!

 

Hope is all well! I’m extremely excited to join this community, i’ve been an end user of Gainsight and now an Admin in HealthTech. I’ve been using this community to learn as much as possible, it’s nice to have other people that are willing to help whenever. You can usually find me asking scott stuff during admin hours (LOL).

 

During my free time I love watching baseball, let’s go yankees! I’d love to connect with everyone on here, thank you!

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That’s exciting to learn @ttaylor, welcome to the Community!

V knowledgeable people in the Product categories, and the Best practices categories. Pl browse, and ask as you pl… I am your community manager so ask me for any area requiring your attention.

Wishing your team a successful on-ramping. 👍 

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Hey Everyone, (just a quick hi from me)

I am Tiffany Taylor and I head up our Customer Education & Success Team at Handshake. 

We are currently in the middle of implementing Gainsight and our team is ridiculously excited about what the full use of this tool could mean for us (and our partners/customers). 

It is never easy implementing a new tool (the people here know that all too well), however I am enjoying learning alongside my team as it is also giving us something new to bond over. 

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That’s awesome @ddukes, and who’s not friends with a certain large eared Mouse :) 🐭  Welcome to the community!

Hi, everyone!  Excited to be part of the GS Community!


I currently work as a CSM and my organization is in the implementation-phase for our Gainsight rollout.  I’m excited to leverage the Community to crowd-source best practices as we start using GS and welcome any feedback you all have!

 

When I’m not working, I’m usually making t-shirts or other crafts for friends and family.  My fiancé and I are also huge theme park fans and travel to Disney World as often as possible.  Need a DW travel planner?  Let me know!  ;)

 

Dusty

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Chuffed to see you pop in and say hello @sarahmiracle! We are specially thankful for your work with Gainsight and for your community contributions. Congrats on being a part of the Product Council with us.

And hey, the rich editor has an image insert feature for some of your travel pics? 😎 

cc @courtney_hauser , @sshroff 

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