[2] Let’s Introduce Ourselves!!

Hello Everyone!

Hope is all well! I’m extremely excited to join this community, i’ve been an end user of Gainsight and now an Admin in HealthTech. I’ve been using this community to learn as much as possible, it’s nice to have other people that are willing to help whenever. You can usually find me asking scott stuff during admin hours (LOL).

During my free time I love watching baseball, let’s go yankees! I’d love to connect with everyone on here, thank you!

Hey Everyone, (just a quick hi from me)

I am Tiffany Taylor and I head up our Customer Education & Success Team at Handshake. 

We are currently in the middle of implementing Gainsight and our team is ridiculously excited about what the full use of this tool could mean for us (and our partners/customers). 

It is never easy implementing a new tool (the people here know that all too well), however I am enjoying learning alongside my team as it is also giving us something new to bond over. 

Hi, everyone!  Excited to be part of the GS Community!

I currently work as a CSM and my organization is in the implementation-phase for our Gainsight rollout.  I’m excited to leverage the Community to crowd-source best practices as we start using GS and welcome any feedback you all have!

When I’m not working, I’m usually making t-shirts or other crafts for friends and family.  My fiancé and I are also huge theme park fans and travel to Disney World as often as possible.  Need a DW travel planner?  Let me know!  ;)

Dusty

Hi all! I’m coming up on my 1 year of being a Gainsight admin and I’ve really enjoyed leveraging this Community to help me level up my skills. I hope to become officially Gainsight Admin Certified with my Level 3 certification by the end of the year!

I’m currently a Gainsight Adoption Manager in Denver (working remotely). It’s a really fun and unique role, where not only do I serve as a Gainsight administrator for our CS NXT instance, but I also am responsible for all enablement and adoption of the platform from our users. 

I love leveraging this community to source best practices. Gainsight is a powerful tool, but if you don’t know how to configure it, it can be daunting. This community helps me take my knowledge of common CS processes and builds them into the system.

Outside of work, you can find me traveling (both domestically and internationally) or hiking!

Hi! 

I’m super excited to be joining the community! Currently, I work as a CS Ops Director at a small healthcare startup, and I looking to grow and develop my skills with Gainsight and CS Ops.

In my free time, I enjoy reading, traveling, and meeting new people. 

Hello,

Delighted to collaborate in this community.

I work at InfoTech Research group as an Associate Director Member Service enabling members to leverage our assets & resources towards generating measurable outcomes aligned to their business goals.

Looking forward to sharing & learning on enhancing member experience towards generating profitable growth across the value chain.

Relish tasting multiple cusines & ocassionally dishing out manglorean (South Indian) cuisine for family.

Hi all, nice to virtually meet you (which is all we ever seem to do these days!) 

I’m Head of CX for CAE Technology Services, a VAR headquartered in the UK (but offices in multiple countries). We’re a relatively new CX practice and have subscribed to Gainsight to help us with the day-to-day management of our customers. Looking forward to getting this embedded into our everyday use and learning lots of hints and tips from the community (and giving back where we can of course).

As for fun, I’m lucky enough to live on the north east coast adjacent to the North Yorkshire Moors national park so get lots of walks with the family.

Hi Everyone, I am the CSM team Manager at Mobysoft we are a SAAS company in Manchester England. Currently I am encouraging my team to use Gainsight more and starting to implement dashboards and best practice. This is my first time using Gainisght so I have a lot to learn. Main hoby is Kayaking trying to get on as much white water river trips as possible whilst also developing my playboating skills. 

Hello everyone.  I am a CSM at CloudBees and will be project managing the implementation, governance, and ongoing functionality of Gainsight within my company.  I’ve spent over 20 years delivering software and managing rollouts, so feeling pretty comfortable in the role.  Next step is to become an expert in Gainsight integrations and best-practices.  Looking forward to becoming part of the community. 

Hello,  

I am new to the Gainsight Community and look forward to connecting with you all and learning more about Gainsight! I am new to the operations side of CS after previously being a CSM and this is my first time implementing Gainsight. I look forward to learning more best practices or tips & tricks for implementation/ general operations of CS! 

Have a great day everyone!

Hey, Customer Success friends...how ya doing? Looking forward to learning and sharing with all of you here.

My most recent role was as the Vice President of Customer Success for ISI Telemanagement in Chicago where I drove increased retention, improved customer loyalty and a growing expansion revenue generation team. The company went through a significant downsizing earlier this month, so I’m currently looking for my next challenge in the Customer Success world.

I’m hoping to learn about early-stage SaaS companies (Series-B/Series-C funded companies) that have great products and a big mission statement. I’m also hoping to share some of my experience and knowledge with those in the community.

For fun, I like to run, photograph nature/landscapes and travel.