Lounge area

Your community exploration starts here. Guidelines and usage tips, jobs, welcome and kudos, opportunities, and generally connecting with other Gainsight users. No questions' too lame to ask here, no really.

  • 219 Posts
  • 593 Replies
seth
Rank
seth
started this topic

Finding a Gainsight Admin Job

I’ve talked to numerous folks who have heard about this “Gainsight Admin” thing, and have started to explore the career. Some already work a...
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[1] Complete your profile

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[2] Let’s Introduce Ourselves!!

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219 Posts

anirbandutta
Gainsight Employee: Grand Slammer
anirbanduttaGainsight Community Manager
published in Lounge area

Keep using your Community account when changing companiesBlog

Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just email community@gainsight.com with your new email address and we’ll update your account with it.No need to create another account, however, you may update your Profile pic and expand on your About Me section any time. :)Photo by jan gepogi on Unsplash //

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anirbandutta
Gainsight Employee: Grand Slammer
1 month ago
anirbandutta
Gainsight Employee: Grand Slammer
anirbanduttaGainsight Community Manager
asked in Lounge area

Reported GameChanger Community notifications broken: Actively investigating

Many of you reported to the Community team about this and my apologies for not being able to move faster with this.Example - The following notification Bradley forwarded to me.Pl note that platform support are looking into the issue as it does not happen with all Idea notifications.---------- Forwarded message ---------From: Gainsight Community <community@gainsight.com>Date: Wed, Sep 6, 2023 at 12:15 AMSubject: "Add Picklist Color Outside of Reports" received a new comment on the Gainsight CommunityTo: <xyz@xyz.com> “Add Picklist Color Outside of Reports” received a new comment on the Gainsight CommunityHi bradley,romihache has just added a new comment to Add Picklist Color Outside of Reports (https://community.gainsight.com/topic/show?tid=46602) . Below is a preview of their post:This makes total sense and I can already think how we could leverage this too! Great idea!Click to view the full comment (https://community.gainsight.com/topic/show?tid=46602)If you don’t view the

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matthew_lind
All Star
2 days ago
G
Ginanash99Registered User
asked in Lounge area

CSAT Survey

Trying to do a CSAT Survey and want to know if i can use an email and attach the questions?  i don’t like the choice that are under questions.  I tried to follow a PDF but doesn’t really work for me

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jenniferpa
Team Captain
4 days ago
S
Sharon BokRegistered User
posted in Lounge area

Join Us! Gainsight Data Designer Office Hour on Sept. 27

Discovering insights from your customer data is crucial for business success. Gainsight Data Designer makes it possible to merge and transform your data, and then analyze it further on the Gainsight platform. Join us at this Office Hour on Sept. 27 at noon ET to learn how Data Designer can help you get more out of your customer data.  Registration Link: nCloud Integrators Office Hour on Gainsight's Data Designer (google.com)

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S
5 days ago
revathimenon
revathimenonGainsight Community Manager
published in Lounge area

New CS Ops & Admin Jobs - Batch 38

Helllooo everyone,I know a lot of you have shared a key suggestion with me over the past few months. And i’m so glad to say that from this listing onwards - we are including locations.🙌🏽Hope this makes your journey easier! ⭐   Here are some new listings:  Calendly (US, Remote): Sr Gainsight Administrator - https://bit.ly/3EBX1HG Alayacare (Canada - Remote): Customer Success Operations Manager - https://bit.ly/3r6fcSX Cornerstone On Demand (Spain - Remote): Customer Success Operations Manager - https://bit.ly/44ML7We Cornerstone On Demand(Germany - Remote): Customer Success Operations Manager - https://bit.ly/3sV5bby Cornerstone On Demand (UK - Remote): Customer Success Operations Manager - https://bit.ly/3sV5mne Financial Times (London, England, UK - Hybrid): Customer Success Operations Manager -12 month FTC - https://bit.ly/44Isjrf PubMatic (Gurugram, India - Hybrid): Customer Success Operations Manager - APAC - https://bit.ly/3sV5piU PubMatic (Gurugram, India - Hybri

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revathimenon
9 days ago
anirbandutta
Gainsight Employee: Grand Slammer
anirbanduttaGainsight Community Manager
published in Lounge area

The Community This Week: Community Bytes from the Community BuildersBlog

@revathimenon is off the blocks with her incredible project of challenging Community pros to address crit Community Building blocks in 1min or less ⏱From How to define Community goals to Spam fighting, she plans to knock every decision point, every possible discussion area by actual practitioners. Hosted on the DH Community inSpired, she calls itThe Community Bytes series Apart from being spot-on with the topics she chose, the intangible ingredient for Community Success, the differentiator between meh the awesome Communities, is the palpable energy of the Community Manager…well, feel that for yourself 😀Let’s give it away for Revathi Menon.Pl comment any “How to launch a Community Successfully” topics that you’d like to see covered, or even like to speak to. 

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revathimenon
20 days ago
revathimenon
revathimenonGainsight Community Manager
published in Lounge area

New CS Ops & Admin Jobs - August Round Up

Hello friends,You know what a round up means…⭐   A few new opportunities for the week: Smart Recruiters: Customer Success Operations Analyst - https://bit.ly/3EfXW0m Intento Inc.: Director of CS Operations (EMEA) - https://bit.ly/3qIgWle Highlight: Director, Customer Success Operations - https://bit.ly/3R0A5t7 GitLab: Senior Director, CS Strategy & Operations - https://bit.ly/3QYHbhI Zyrcus: Associate Director - Customer Success & Operations - https://bit.ly/3QWhcaV Custify: Customer Success Operations Manager - https://bit.ly/3Z3nQxZ Verra Mobility: Manager, Customer Success Operations - https://bit.ly/3QYHj0G Mimecast: Gainsight Administrator - https://bit.ly/3r0yyZo Avid: Customer Success Systems Administrator - https://bit.ly/3OZ2qxi Teradata: Senior Gainsight Platform Administrator - https://bit.ly/47Vw2Em Lytx, Inc.: Vice President, Customer Success & Operations - https://bit.ly/3EiMSzG  A quick-round of this month’s previous opportunities that are

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revathimenon
25 days ago
Sruthimalla
SruthimallaGainsight Community Manager
published in Lounge area

Introducing the challenge #2minHowTo: Share Your Gainsight Expertise in Just 2 Minutes!Blog

Calling Everyone to join this community challenge to share their expertise! ⚡✨ We've been featuring customer spotlights that highlight how Gainsight solves real business challenges, from seamless onboarding to driving long-term growth. We've seen the power of sharing use cases and frameworks that work.💡 Now, it's your turn to shine! If you're a Gainsight enthusiast with valuable insights and expertise, create a 2-minute video showcasing how you leverage Gainsight's powerful platform (Customer Success, Product Experience, and Digital Hub) to drive business success. Share your tips, tricks, and best practices for automating processes, analyzing customer data, and boosting engagement.😊Needless to say, you must be a registered user on this community.(A enhanced profile is a bonus to know you better!)Challenge rules1. Record a 2 mins video tip and post it with the keyword #2minhowto  2. Nominate 2 peers to take this challenge A few tipsOn your video, along with sharing your tip, maybe als

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revathimenon
25 days ago
anirbandutta
Gainsight Employee: Grand Slammer
anirbanduttaGainsight Community Manager
posted in Lounge area

How do you stay on top of responding to posts?

It’s amazing to see the peer to peer collaboration on this Community - thanks to you. 🙏 Let’s make this discussion primarily around the Product questions that get posted.Responding to postsPl share how you stay on top of new posts:1.From the activity set options on the Community dropdown menu options?  OR 2.The email notifications from your Subscription to a feature sub-category? OR 3.From the Help others timeline at the bottom of the homepage?        Question for youWhat is your style of discovering fellow Community members’ posts that need responding to? 1, 2 or 3 or all of them? On the other hand is..Asking questionsAnd I think the user would be happier if they did not have to choose between the exact feature module (among 12) and be able to just submit it for the parent product in a common bucket So simplifying the Category structure is definitely on my mind but let’s start this discussion from the Effective Answering of the posts angle.

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anirbandutta
Gainsight Employee: Grand Slammer
27 days ago
anirbandutta
Gainsight Employee: Grand Slammer
anirbanduttaGainsight Community Manager
published in Lounge area

The Community This Week: Why attend the Advanced Admin Workshop from the TrainersBlog

Have you signed up for the Advanced Admin Workshop yet?https://community.gainsight.com/events/adv-admin-workshop-virtual-466 For The Community This Week we meet the awesome training team of @lisa.mirth, @vgaurav and @bholmes spilling the deets of the workshop, how it is indeed a 4 day Community-based learning experience you simply can't miss!👑 In Training, Content and Content Delivery are King and Queen, and here’s a little flavour on why the workshop be absolutely lit!👉🏽 @lila_meyer summarizes for us this wave of trainings and webinars from the Education team at Gainsight ‘Subscribe’ to the Training and Certification page of GameChanger for the latest from Gainsight.

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anirbandutta
Gainsight Employee: Grand Slammer
30 days ago
revathimenon
revathimenonGainsight Community Manager
published in Lounge area

New CS Ops & Admin Jobs - Batch 37

Hello friends,Time for a new list!   Commerce IQ: Customer Success Operations Manager - https://bit.ly/45dMePB Icertis: Customer Success Operations Manager - https://bit.ly/3E0Xp2j Aryaka: Senior Customer Success Operations Manager - https://bit.ly/45yqA8q Cornerstone: Customer Success Operations Manager - https://bit.ly/3E2bkVG Yotpo: Customer Success Operations Manager - https://bit.ly/3sjJSQY Klaviyo: Manager, Customer Success Analytics & Operations - https://bit.ly/3KIDqcq Drata: Senior Manager, Customer Success Operations - https://bit.ly/3qyIoS6 Artera: Senior Systems Administrator (Gainsight) - https://bit.ly/3qyIoS6 TIDAL: Customer Success Operations Manager - https://bit.ly/3spbqUI Upland: Customer Success Operations Manager - https://bit.ly/3DYuAnc  ICYMI:👀 If you want to get all the scoops on DCS, keep an eye out for this new series 👀 

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revathimenon
1 month ago
jayashree_francis
Gainsight Employee: Shoshin
jayashree_francisGainsight Employee: Shoshin
posted in Lounge area

Pulse Impact: GS ALL Serving Communities in India

Hello Game Changers! I am excited to keep the conversation going about our Pulse Impact programs! GS ALL is our flagship, completely in-house program that launched in 2021. It stands for the “Gainsight Administration Leadership League” and focuses on professional development & employment opportunities for marginalized communities in India. Although similar in nature to CS YOU, there are three predominant factors that differentiate GS ALL from CS YOU: GSALL Program: GSALL was launched by our internal Gainsight teammates in Hyderabad, which made for two exciting developments: we took Pulse Impact beyond the United States’s borders, and our Gainsight teammates drove the program from start to finish. All participants are trained in-house and certified with the Gainsight Admin Level 1 certificate.   GS Admins: GS ALL is focused on training and cultivating GS Admins, as opposed to CSMs. The industry has been short of Admins and we responded, filling this gap and providing highly trained

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jayashree_francis
Gainsight Employee: Shoshin
1 month ago
sai_ram
Grand Slammer
sai_ramGrand Slammer
published in Lounge area

[2] Let’s Introduce Ourselves!!

Hi All, Hope you all are doing well!Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.I also spend a lot of time after work with my children, friends and on physical fitness.  Please tell us a bit about yourself! Here’s a few questions for your considerat

200178
revathimenon
1 month ago
bmayden
Veteran Rookie
bmaydenVeteran Rookie
asked in Lounge area

Fun engaging contests

Hey everyone!! I’m trying to engage my CSM team and would love to hear your ideas for contests you may have done in the past. Or like fun promo videos like they show at pulse all the time! Please please please flood me with all the dorky stuff you have! 

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bmayden
Veteran Rookie
1 month ago
jhardincouk
jhardincoukRegistered User
asked in Lounge area

CS Research

Hi All, Thank you so much to everyone who has already completed this survey to help me with my Dissertation into DDDM in Customer Success.I need a further 10 submissions to hit the magic 100 submissions from people working in CS.If you haven't already done so and can spare 5 minutes, please could you help me and complete the following survey on DDDM in CS.https://forms.gle/KsHrpyLod3QT7hxR8Huge thanks 

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jhardincouk
1 month ago
NadavST
NadavSTRegistered User
posted in Lounge area

CS YOU: The Genesis of Pulse Impact

CS YOU is the program that inspired what is now Pulse Impact—Gainsight’s philanthropy programs. I vividly remember the early days, back in 2020, when we were brainstorming Gainsight’s response to the massive wave of civil unrest and focus on social justice that took the country by storm. With the Customer Success industry’s massive growth and the momentum to drive inclusion, we saw it as both a social and business imperative to launch a program that supported underrepresented populations within the tech industry, and specifically people of color—while training a diverse group of individuals to enter a quickly growing industry. A win-win!The stars aligned with ed-tech master, SV Academy. Within a few months, we went from a very early vision to a fully launched program, designed to drive long-term wage growth and create a more diverse and inclusive CS community.  We worked hard together to develop a CS bootcamp program with a curriculum based on Gainsight’s vast CS expertise and SV Acade

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NadavST
1 month ago
Robin Merritt
Gainsight Employee: Shoshin
Robin MerrittGainsight Employee: Shoshin
posted in Lounge area

Pulse Impact: Its Beginning and Its Future

I’m lucky to have had lots of opportunities to think through Gainsight’s mission statement—and what it means to the thousands of people who hear it: “To be living proof you can win in business while being Human-First.”Inevitably, it will resonate in different ways. In 2020, running a Human-First business meant addressing the inequalities still facing our industry. As a leader in Customer Success (CS), Gainsight was in a unique position to influence the industry’s trajectory. Our philanthropic initiative—Pulse Impact—was launched in response to the #BlackLivesMatter protests following the murder of George Floyd. From the start, Pulse Impact was our attempt at giving underrepresented individuals a chance to become a meaningful part of the CS Community.What began as a standalone, up-skill training program (in the form of CS YOU) has now developed into a world-wide, multi-pronged initiative. After a highly successful launch with CS YOU, Pulse Impact now consists of GS ALL, and will soon in

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Robin Merritt
Gainsight Employee: Shoshin
1 month ago
revathimenon
revathimenonGainsight Community Manager
published in Lounge area

New CS Ops & Admin Jobs - Batch 36

Helloo helloo,Quick check in:  On my end - monsoons have kicked in here so it feels peaceful to wake up to a lot of greenery around 🌴 Here are some new listings:  HERE: Customer Success Operations Manager - https://bit.ly/3QztFRL Incident IQ: Customer Success Operations Manager - https://bit.ly/45jKaFq TigerHall: Customer Success Operations Lead - https://bit.ly/3YrQHvO Webgility: Customer Success Operations Lead - https://bit.ly/3AHOKQt Algolia: Customer Success Operations Manager - https://bit.ly/3JYG9hD Insight Global: Remote Gainsight Admin - https://bit.ly/45eqliU Spryker: Customer Success Operations Manager - https://bit.ly/45fdfSu PubMatic: Customer Success Operations Manager - https://bit.ly/3qcat1G MNTN: Customer Success Operations Manager - https://bit.ly/3KA2EJV NetDocuments: Customer Success Operations Manager - https://bit.ly/3KrALDV SonderMind: VP, Customer Success & Operations - https://bit.ly/3s0Svj0  We recently had our first Beginner Admins in

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revathimenon
1 month ago
jhardincouk
jhardincoukRegistered User
asked in Lounge area

Academic Research - The Value of Data Driven Decision Making in CS

(Admin - I hope this is OK, please remove if not.)Academic Study -The Value of Data Driven Decision Making in Customer SuccessMy names is James Harding, a Customer Success Manager based in the UK. I have several years experience working within Customer Success and several years experience prior to this working in technical, customer facing roles. As well as working in CS I am currently undertaking a Master of Science in Data Analytics and Project Management. As my final dissertation for this I have decided to focus my paper of Data Driven Decision Making in Customer Success.I would be very grateful if you could spend a little bit of time to complete this questionnaire to help me get a broader current understanding of DDDM in Customer Success today.Google Forms Link - https://lnkd.in/eV2HGg3c

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jhardincouk
1 month ago
revathimenon
revathimenonGainsight Community Manager
published in Lounge area

CS Ops & Admin Jobs - July Round Up

Happy Friday everyone! 🌝  Here are a few new ones for the week: Lumen: Senior Lead Gainsight Administrator - https://bit.ly/44Y7YP5 Yotpo: Customer Success Operations Manager - https://bit.ly/4567eY6 DocuSign: Customer Success Management Operations Manager - https://bit.ly/3QjYKIP GitLab: Senior Customer Success Operations Analyst (Admin) - https://bit.ly/3OaOnV5 ContentSquare: Gainsight Administrator - https://bit.ly/3OauHkk Addium: Customer Success Operations Administrator - https://bit.ly/3Ya8xDk  Here’s a quick-round of this month’s previous opportunities that are still open for hiring -  Aryaka: Senior CS Operations Analyst - https://bit.ly/44DHXoe Vortexa: Customer Success Operations Manager - https://bit.ly/44fQ5LO PubMatic: Customer Success Operations Manager, APAC - https://bit.ly/3JPuCkS Cendyn: Customer Success Ops Analyst - https://bit.ly/44gUbTT 6sense: Gainsight Program Manager - https://bit.ly/3rieWzU Incident IQ: Customer Success Operations Manager

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revathimenon
1 month ago
AndyL
AndyLRegistered User
posted in Lounge area

Introducing Myself

Hi, Customer Success crew. I am excited to join this network.  In my career, I’ve been a recipient of excellent customer success and I’ve provided (what I like to think is) excellent Customer Success.  By joining this community, I’m hoping to learn more about the industry, always looking to learn and adopt best practices, and perhaps just plain old, “get to know some folks.”I’ve spent the last few years in tech Customer Success, most recently leading the Enterprise CS team at an Insuretech startup.  Before that I was at Salesforce.com and before even that I spent over 20 years at John Hancock in the insurance industry.I was recently impacted by a reduction in force, so while learning more about the industry, I am also hoping to make some connections to possibly find my next opportunity.Great to meet you all.  Cheers 

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revathimenon
1 month ago
revathimenon
revathimenonGainsight Community Manager
published in Lounge area

New CS Ops & Admin Jobs - Batch 33

Hello all,Sorry to keep you waiting on the list that generally goes up on a Friday.Honestly, I wasn't too convinced with the list I could acquire & wanted to ensure your time is valued when you spend time on these. I’m glad to report that the opportunities are looking 🔥 today. Hope this helps!  Here’s the new list for this week: Segment: Sr. Manager, CS Operations - Segment - https://bit.ly/3POOHv7 Aryaka: Senior CS Operations Analyst - https://bit.ly/44DHXoe Aspen Technology: Sr. CS Operations Analyst - https://bit.ly/3Kd5Dbh Vortexa: Customer Success Operations Manager - https://bit.ly/44fQ5LO PubMatic: Customer Success Operations Manager, APAC - https://bit.ly/3JPuCkS Cendyn: Customer Success Ops Analyst - https://bit.ly/44gUbTT 6sense: Gainsight Program Manager - https://bit.ly/3rieWzU Samsara: Gainsight Administrator - https://bit.ly/3rlXbQg UpGuard: Customer Success Ops Analyst - https://bit.ly/46GTkNF Twilio: Sr. Manager, CS Operations - Segment - https://

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revathimenon
1 month ago
anirbandutta
Gainsight Employee: Grand Slammer
anirbanduttaGainsight Community Manager
published in Lounge area

Where is my badge?Blog

Ranks and BadgesRanks accrue over time based on your depth and variety of engagement on the Community indicating the value brought to the Community by the member over time.This is Automatic and denoted by the icons against your profile pic. Read about our Ranking system on the post below.  The Badges you spot in the pop-out while hovering over the user profile pics or on their profiles are tailored for the various initiatives the user participates in that Gainsight offers on the Community and are Manually assigned by the Community team.Initiatives like what certifications did they do, are they participating in a Beta, did they attend (or speak) our annual Pulse conference and other badges that might be more exclusive for certain groups of advanced users.Does your profile miss a badge?Let’s make it simple to address... please let the Community team know on this thread and we will look into it.A great example (above) of cross-checking whether your Certifications are also reflected on you

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anirbandutta
Gainsight Employee: Grand Slammer
1 month ago
revathimenon
revathimenonGainsight Community Manager
published in Lounge area

New CS Ops & Admin Jobs - Batch 35

Hello friends,Got some new opportunities in here! Here you go: Samsara: Customer Success Operations Analyst - https://bit.ly/3JDFSQV Realpage Inc.: Director, CS Transformation & Operations - https://bit.ly/3PvrPRf Aryaka: Senior CS Operations Analyst - https://bit.ly/3XY0aKS Cendyn: Customer Success Operations Analyst - https://bit.ly/3Y77GDh SAP: CS Ops specialist - https://bit.ly/44ppdZL Algolia: CS Ops Manager - https://bit.ly/3OljwpZ Klaviyo: Manager, Customer Success Analytics & Operations (Boston) - https://bit.ly/3OkMFAL Auvik: Director, CS Operations - https://bit.ly/46VezM5 PubMatic: Customer Success Operations Manager - https://bit.ly/46TIx2S Copado: Gainsight Administrator - https://bit.ly/3pZn8EP Mason Frank International: Salesforce Administrator - https://bit.ly/3O4hnOi  ICYMI:🔥 Here’s a list of all the upcoming training events & new resources from Gainsight 🔥  

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revathimenon
2 months ago
Y
Yeshodeepika SonawaneRegistered User
asked in Lounge area

Access to Gainsight Tranning Org

Hey! I wanted to Explore Gainsight, so can you please provide me access.

1
matthew_lind
All Star
2 months ago

Register for Pulse Encore 2023

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