Your community exploration starts here. Guidelines and usage tips, jobs, welcome and kudos, opportunities, and generally connecting with other Gainsight users. No questions' too lame to ask here, no really.
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Changing companies? No worry.Take your Community account (and badges) with you wherever you go.Just let us know your new email address and we’ll update your account with it.No need to create another account, however, you may update your Profile pic and expand on your About Me section any time. :)Photo by jan gepogi on Unsplash //
Hi All, Hope you all are doing well!Most of you already know me, but I want to introduce myself and welcome new joinees to the community! I also want to encourage new users to introduce themselves here, so we can know each other better and communicate quickly.I‘m Sai Ram and I’m the Community Manager at Gainsight, based in Hyderabad, India. I’ve worked here in a few different departments, and I’m knowledgeable with all areas of the products. I consider myself an expert on C360, Relationships, Scorecards, Cockpit and Timeline.I’m responsible for managing Community communications and I make sure information flows fast between customers and the product team. I also monitor popular ideas from the community and help bring them to the attention of our product team. I’m also responsible for running periodic community contests.I also spend a lot of time after work with my children, friends and on physical fitness. Please tell us a bit about yourself! Here’s a few questions for your considerat
Hello everyone,Batch 4 is here…🔥 GoCardless: Customer Success Operations & Program Manager - https://bit.ly/3BVbvSK OpenSesame: Senior Customer Success Operations Manager - https://bit.ly/3RUZim0 Contentsquare: Senior Customer Success Operations Specialist - https://bit.ly/3BRQ1WC Classy: Customer Success Operations Analyst - https://bit.ly/3BV5sxk Databricks: CS Strategy Operations Manager - https://bit.ly/3DKNM8X JDXpert: Customer Success Operations Manager - https://bit.ly/3LxPoEV Trackforce Valiant: Customer Success Operations Manager - https://bit.ly/3dtogKD OneSource Virtual: Customer Success Operations Manager - https://bit.ly/3f7Bddr Bazaarvoice: CS Systems Analyst - Gainsight Administrator - https://bit.ly/3Lb0ob8 eGain Corporation: Customer Success Operations Analyst - https://bit.ly/3Sfi0Fc Coralogix: Customer Success Operations Manager - https://bit.ly/3C1sEKw Adverity: Customer Success Operations Specialist - https://bit.ly/3BDMg5T Miro: Customer Success Operations
Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the changes you might notice is your new badge! As you progress through the various levels of participation, you will receive a new logo against your username that suggests your level of engagement across the different activities you have been doing. Helping others on the Community and earning points can lead to some really cool prizes like Gainsight swag,.gift cards, and other surprises!CHAMPION STATUSOn our old platform, Champion status was the only level available for special recognition and reward. If you were a Champion before, you might notice the trophy icon no longer displays next to your name. There are now 11 levels, and Champion is the 5th badge, because we didn’t want to limit the rewards and recognition to just one achievement. The new system allows us to recognize members at various points in their journey! Be proud of your new badge and
Hello folks,It’s that time of the week...⚡ PubMatic: Customer Success Operations Manager/Ad Operations Manager - https://bit.ly/3d7rljl Jisr I: Customer Success Operations Analyst- https://bit.ly/3TYW5nr Multiverse: Customer Success Operations & Enablement Manager - https://bit.ly/3eDRxm1 MeridianLink: Customer Success - Lead Operations Manager - https://bit.ly/3ByGiV0 Kinaxis: Customer Success Operations Manager GCC (12 MONTH TERM ONLY) - https://bit.ly/3Lb3Cvl Guideline: Sr. Customer Success Operations Manager - https://bit.ly/3S1xRan Payscale: Gainsight Administrator - https://bit.ly/3QIjPJm Gila: Director of Customer Success Operations - https://bit.ly/3BC9JWn PubMatic: Customer Success Operations Manager, Mid Market - https://bit.ly/3ePX1du Sonicwall: Gainsight Administrator-Remote - https://bit.ly/3Lihgg9 Trend Micro: Manager, Customer Success, Volume Enterprise (Digital Led Segment) - https://bit.ly/3LnivuI VMware: Senior Product Owner - CSX - Gainsight - https://bit.ly/3S4
Hello friends,New week, new opportunities…🥁 Appspace: Customer Success Operations Analyst (Gainsight) - https://bit.ly/3DiPBts Tricentis: Customer Success Strategy Operations - Gainsight NXT Admin - https://bit.ly/3B8zv33 Numerator: Gainsight Administrator - https://bit.ly/3qw7k9i Floqast: Customer Success Operations Analyst - https://bit.ly/3QMnuGs Moveworks: Customer Success Operations Program Manager - https://bit.ly/3qAv8sw OpenSesame: Senior Customer Success Operations Manager - https://bit.ly/3RUZim0 F5: Senior Manager, Customer Success Operations - https://bit.ly/3Lb7Pip Adobe: Operations Lead, Customer Success Digital Engagement - https://bit.ly/3RUZLEM Heidrick & Struggles: Director, Customer Success Operations - https://bit.ly/3d7cHsn OwnBackup: Director, Customer Success Operations - https://bit.ly/3RK0b15 Airtable: Customer Strategy & Operations, Productivity - https://bit.ly/3B3ffji Please use the comment box below to share similar opportuni
Hello everyone,Sharing a round-up of some great job opportunities for the week. 💥 Bazaarvoice: CX Systems Analyst - Gainsight Administrator - https://bit.ly/3Lb0ob8 Lokalise: Senior Customer Success Operations Manager EMEA - https://bit.ly/3AzaXzL BMC Software: Gainsight Admin - https://bit.ly/3U7oqI8 Tricentis: Customer Success Strategy Operations - Gainsight NXT Admin - https://bit.ly/3B8zv33 Miro: Program Manager, Digital End User Engagement - https://bit.ly/3qE6GXe Recorded Future: Senior Systems Analyst - Gainsight Administrator - https://bit.ly/3BFDrtJ Brightly: Senior Business Systems Analyst - Salesforce - https://bit.ly/3S6JSeF Panorama Education: Salesforce Administrator - https://bit.ly/3RiqZVr Salesforce: Associate Business Systems Administrator (Gainsight Admin) - https://bit.ly/3RJq80Q Talend: Senior Gainsight Developer, CS Operations - https://bit.ly/3BFPV4c Trimble, Inc: Salesforce Business Analyst - https://bit.ly/3e6QJ8W Planet: Customer Succes
Our CEO @nick_mehta’s passion for CustomerSuccess and Community is felt by all. 🎉He showers us with immense Community love on this Inc.com article where he begins by saying “Community is the most imp. thing of your product”, and concludes🥁 Community = Product 🥁At Gainsight, we see this phenomenon every day. Our Gamechangers community and our in-person events allow Gainsight admins to connect as human beings, sharing laughter, frustration, emojis, and GIFs. And very frequently, I'll hear from a Customer Success leader or Customer Success manager about joining a new software company and saying "thank goodness they already have Gainsight, so I'm still in the community."Infact, we need not look any further than this very Community to realize how:In-person networking and mega Events like Pulse 2022 Product Ideation or Betas CS Thoughtleadership Peer-peer support Training and certificationsand from Nick’s quote a Customer Success leader or Customer Success manager about joining a new soft
CompTIA is currently looking for a remote Senior Vice President, Customer Success. We were hoping someone in this community would be a good fit! As SVP for Customer Success, you will be responsible for helping customers (academic, corporate, partner, federal/local government, and individual consumers) achieve their best possible outcomes, and to ensure CompTIA maximizes the revenue potential of each customer transaction. The role will create, implement and lead a scalable delivery models emphasizing streamlined automation for customer management and engagement. Key components of any model include the ability to nurture upsell B2B opportunities and multichannel consumer sales solutions providing authentic and personal paths to purchase. The ideal candidate will have extensive familiarity using and implementing CRM management, AI and live chat, click to call, lead capture systems, email support and other technologies. This role will work closely with: 1) internal and external web develop
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In Partnership with the Community ManagerHave a local chapter in mind, host an event, meetup or thinking about some interesting collaboration cases or want some specific reports for your area?We are Big on in-person meetups.Share with us how do you want to ‘Community, beyond the regular Discussions and Product feature Ideas usage.Drop a comment below, on this very post, and let’s think of cool Social ways to achieve things together.
Hello, and welcome to our community! Here are five tips which will help you have a great start: 1. Complete your profile informationEverybody likes to know who they are speaking to. By adding more information to your profile, you are more likely to receive better and quicker replies from other users.In order to complete your profile information, go to the "My Profile" page. On this page, you can: Upload a profile picture (did you know posts with a profile pic actually get 2x as many responses?!) Add some info in About me or add your Signature (a sentence which will be displayed at the bottom of all of your posts) Identify your location, primary role, company, etc. 2. Don't be afraid to askSometimes new users are afraid to start their own question or discussion, but there is no such thing as a dumb question! If you find a reply that’s too technical or complicated, don't hesitate to ask for clarification. We want to help! 3. Search before you start a new topicOften your question has
The Gamechanger party continues to grow and we definitely needed more hosts!!🎉 Welcome@revathimenon 🎉She and I are proud of our super-productive Gamechanger Community Manager lineage of @lila_meyer, @sai_ram, @dan_ahrens, @Cornelia. 2 weeks in and she has knocked off her CSM level II certification!! I am energized by Revathi about the Amazing things we can achieve in response to @seth’s call to develop a worldwide Gainsight Product+CS community. 🌾She has a wealth of experience from the world of Social Media and events but her 1 quality I’m excited about most, is what personally makes me feel off the hook about my utter lack of any choreographic competence, Revathi’s got me covered there.
Hello Community Members,The Community here at Gainsight is in for a new era of exciting change that will be led and driven by the newest member to the Gainsight Family and the Gainsight Community Anirban Dutta. While this post is to welcome @andutta to the Community, we’d also love if all new members write a quick introduction post as they join/sign up on Community. This is to embolden our Community Members to get to know each other. Spearheading this initiative here is a video that was recorded as a quick introduction by the New Community Manager: This is me signing off and handing over this platform/Community in the hands of Anirban Dutta. Thank you to all the wonderful members here who’ve made me feel warm and comfortable. I’m sure you all will do the same with Anirban, do stop by and tag him to say “Hi “
Hi! Copado (a fast growing Salesforce ISV) is hiring a remote Customer Success Operations Manager who will be our Gainsight Admin. We are going through Gainsight implementation now and planning to go live in early February. The CSM team at Copado is 15 people and growing quickly, and this is a great opportunity to help build out the process and structure for us to scale.The job posting can be found here but you can also reach out to me with any questions!https://www.linkedin.com/jobs/view/2801133482/?trk=li_career-site_TalentHub_job-dist
Hello, glad you registered! Hope it was quick n easy?Step 1 of your journey really is to have a completed profile so that others know who you are, (and you know them too) and what kind of opportunities could you help fill in A recent profile picture of yourself: Quadruples the recall index in a knowledge community to have a face against a username. A filled out About Me section: Intro yourself, your skills, experience, hobbies, anything that adds to your current role and personality. Even share your LinkedIn (we now have a field for that). Location: It’s key to understand which part of the world you are from, timezone, etc.Thx @almaramos for making it easy for me to illustrate here Now that you have a profile pic and the formal bits in, why dont you say hi to the community on this intro-thread? :)
Hi Everyone!I’ve been working in Customer Success and Product Advisory for a while and I’m looking to see if you the community brain could help me with the following items:An example template QBR/EBR agenda / slide presentation An example template for Customer Journey (either the process or a created one) A Discord or slack community chat server to connect with other CSM professionalsIn addition, would be fantastic if someone had experience using a content management technology that they’d recommend.PS - Gainsight is fantastic!-Rafael
👋 Gamechangers, hope this post reaches you well!Presenting the roundup of a happening Q1+1 month at Gainsight. Share your thoughts in the comments. News & Product Updates In the last newsletter we learnt how Gainsight is moving to a Quarterly release cycle (from 6 months) and we delivered on the promise, and that too, a rocking April Release:📌 Timeline integration with Gong, Gainsight Zoom app and all things CS📌 KC Bot Content recommendations and all things PX Recently Implemented Ideas Here are some of the Ideas that got included in the releases in the past quarter Programs launched recently 📌 System Limitations DocumentUrged by the Community, delivered by @sakumar from our Product Docs team, an admin handbook for the system tech limits across all feature areas. CS Ops Product Council📌 CS Ops Product CouncilThe inaugural cohort of the Product Council is formed for the year. A selected forum where Gainsight and Gainsight admins sit to have a direct discussion on areas of cont
A renaming of the home base, but also an opportunity to standardize the naming per our Community Management COE division, viz inSided, how they define their sub-forum as the ‘Lounge area’ on the inSpired community.It’s your same ol ‘Welcome’ forum but we are broadening it to get some interesting usecases for you… so keep an eye on this space. :)
Looking for a reset in your career? Well, you’ve come to the right place.Our Community is a great example of Customer Success enthusiasts and execs in charge of CS teams at their companies, matured Gainsight admins and new ones, engineers and Product Managers cool product features, talking to end users of the tech. working hand-in-hand to make Customer Success happen every day.So browse along and create an account to engage anytime. Want to work for Gainsight as a company?Here are the open opportunities with usOn your way to being a ‘Gainster’… which if nothing else, is sure to rekindle your inner child. :) Want to work with Gainsight as a technology?Check out these career opportunities in the Gainsight ecosystem. Want to work in the Community space?Check out these cool opportunities in the inSided and broader Community ecosystem. [inspired community] Are you Hiring?Make sure your profile is complete and then post a detail brief about the opportunity in this very section with a tag ‘h
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