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When uploading a CSV to your program, make sure that there are no trailing spaces in your column name

  • 13 February 2019
  • 2 replies
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I have seen this issue multiple times and therefore wanted to make sure that our customers are aware of this problem.



While uploading a CSV, please ensure that your column name does not have any space after the name. If there is a space next to the column name, your participants will not sync and will not be brought into the program.


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Best answer by diane_morneau 13 February 2019, 14:50

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Thank you for pointing this out. Unfortunately, I wish I would have known about this issue some time back and I had faced this very scenario and had spent many hours trying to determine the root cause and debug. I hope this post will help some other user. Thanks for posting.


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Last year, I also spent an hour to diagnose this problem with 2 other admins!



My experience has been that you also need to ensure any email address included in the spreadsheet do not include leading or trailing spaces.


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