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Question

Using links in Conditional wait after the wait timer

  • 23 September 2020
  • 2 replies
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Userlevel 4
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Hi Team

 

Currently we can’t use links in condition wait that comes after the wait timer. Do we have any idea if this can be taken up as enhancement ?

Use Case: Trying to configure a program that sends an email and waits 4 days to send a second email If the recipient clicks a link in the email. I see the Conditional Wait node has the option to
track the link click, but only if the node is added right after the email send node. However, doing this will potentially send the follow-up email before the desired 4-day wait time.

 


2 replies

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Hi @GunaShekar Vudarapu . Yep, I’m able to add the conditional wait node after the timer, but there are 2 issues I see when I do: 

 

  1. The option to select the event I need isn’t available. Here’s what options are available when the node is setup directly after the email node (specifically “Link Clicked:):

And here’s the options available if the conditional wait node is setup after the wait timer (note the absence of the “When the below event occurred” section):

 

  1. Putting the wait timer node after the conditional wait may allow a contact to progress through the sequence when they’re not supposed to. With the wait timer first, the participant is guaranteed to wait at least that time (in my instance it’s 4 days) before going through the conditional wait check. If they go through the conditional wait first, their status is checked every 11 hours (if the timer is seto daily) so if they clicked a link immediately, they’d be good, but if they didn’t, they’d end up waiting the duration of the conditional wait period AND the wait timer period (which would be ~8 days and it should be every 4).
Userlevel 6
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Are you able to add the Wait Timer after the Conditional Wait? Or add some dummy interim step?

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