Up until this point, we have been using the two out-of-box subscription categories. We are looking at expanding the categories into more granular options to give our customers the ability to choose what types of emails they would like to receive instead of all or nothing.
Since we’ve been taking the all or nothing approach, many customers are unsubscribed so they do not receive emails to be able to click the link to manage preferences and re-subscribe. We also want to prevent an influx of contacts to our CSMs requesting manual updates.
Is there a way to create or link to a standalone Manage Preferences page for customers to self-serve?
If not, how do other organizations handle customer re-subscribe requests?
Thanks in advance.