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Question

Source schedules in Journey Orchestrator programs

  • 30 July 2020
  • 6 replies
  • 127 views

Userlevel 7

Hi All,

We are working towards simplifying programs and would like to get your inputs regarding source schedules.

  1. How often do you have a use-case to create different schedules for different sources in the same program?
  2. If we have a single schedule in a program on which all the sources are refreshed, would it work?
  3. Is it confusing for you to understand the relation between source schedules and program publish and how/ when the participants enter the programs? 

Thanks in advance for sharing your inputs.


6 replies

Userlevel 7
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Bumping this to the top for more visibility!

Userlevel 7
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  1. How often do you have a use-case to create different schedules for different sources in the same program?
    Currently none, but if query sources within a program could be copied, it might solve the use-case of regional variances, so a US query and an EMEA query and an APAC query could exist within one program and the source schedule runs by the local timezone. Currently, each region we support has its own program with the only difference being send time, and the countries included in that program’s query. 
  2. If we have a single schedule in a program on which all the sources are refreshed, would it work?
    It should be an option to schedule recurrence at the program level vs the source schedule
  3. Is it confusing for you to understand the relation between source schedules and program publish and how/ when the participants enter the programs? 
    No
Userlevel 7
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Bumping this to the top! Need more inputs!!

Userlevel 7
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I’ve encountered a number of situations were timezones impacted the number of queries or programs needed. Additionally, there have been a situations were a new customer journey was syncing in the AM and the PM in order to capture new customers as opportunities were closed.

Userlevel 6
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  1. How often do you have a use-case to create different schedules for different sources in the same program?
    Very often. This is our default for sending out comms to 3 different global regions at appropriate local times. 
  2. If we have a single schedule in a program on which all the sources are refreshed, would it work?
    No, we would prefer to keep the functionality of multiple schedules within a single program.
  3. Is it confusing for you to understand the relation between source schedules and program publish and how/ when the participants enter the programs? 
    No, it is not confusing, and is an appreciated feature. I like to publish a program knowing it will sync at it’s scheduled time later in the future. For example, published a program on a Friday before my time off knowing the sources would sync on Tuesday and I didn’t have to worry about it while on vacation.
Userlevel 7

Thanks for all the valuable inputs.

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