Send from Cockpit - Send Separate Emails Disabled Until User Saves and Exits

  • 3 June 2020
  • 2 replies

Userlevel 7

By default, Send Separate Emails is selected. However as soon as someone selects a second recipient it is greyed out and cannot be deselected. Makes sense when the template has merge fields but if the user removes the merge fields, the box is still greyed out.

It isn’t clear to the end user anywhere that they need to save the draft and exit the editor, and then it’s available to deselect when they return to validate. Maybe it isn’t obvious because this isn’t how it should function - instead, as soon as the merge fields are removed the box should become available without requiring the user to exit and reopen.

2 replies

Userlevel 5

Hello @kelly 

Thanks for bringing this up. I agree with you, i will check this and see if this needs some fix from our end.

Userlevel 5

Hello @kelly ,

Please let me know if you are facing this issue still. I tried to reproduce this, but it works fine for me.